Forum Discussion
Wi-Fi access continual issues
I make no changes to the location of my portable modem with my unlimited data SIM. It has been working fine for years until recently. It keeps failing to work. I am unable to access any WiFi and have to keep tapping into my phone data. What is going on? Can anyone advise please?
4 Replies
Thanks for this. My mobile phone is with O2 & I have unlimited data on that but I also have Smarty sim with Unlimited data set up on a portable modem at home so that my partner, any visitors etc can watch tv, use laptops & iPads etc. easily. I have relocated it to another room & will see if it works any better.
Rebecca_1966388 So now that we know you are using two different networks, have you completed a Network Status check for Smarty in your postcode?
If there is a local mast issue, that would possibly explain why you have no service.
There are no reported issues with any local mast. I have relocated the portable modem and it seems to be working ok. Thanks for your help.
Rebecca_1966388 Have you checked your account dashboard for a current Smarty plan?
You suggest that your phone sim is working fine. I'm assuming that both are with Smarty?
Have you tried the unlimited Data sim in your phone? This might help pinpoint the problem.
