Forum Discussion

NickHil_1180309's avatar
NickHil_1180309
SMARTY Pioneer
24-09-2026

Cannot connect to Smarty network after IOS27 upgrade

I updated my iPhone to IOS27 this afternoon. Ever since I cannot connect to the Smarty mobile network. It could be weeks before a patch release comes from Apple. Does Smarty have any settings I need to change to allow me to reconnect? Thank you.

5 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    25-09-2026

    NickHil_1180309​ That sounds like bad news. Thanks for warning us.

    Apart from a web chat with Smarty Support, have you checked that the Settings for Mobile are the same as they used to be? During all previous iOS updates, I've never seen any changes before so it is unusual. Google has some reports on this issue - have you checked it out?

    • NickHil_1180309's avatar
      NickHil_1180309
      SMARTY Pioneer
      25-09-2026

      Thank you for the reply. Yes I’ve checked the mobile settings and no isssue. I’ve compared them with the recommended settings, however, online there are multiple variations on what the settings should be under Mobile Service ; Mobile Data Network ; APN settings. Perhaps you could advise here what they should all be?

      Thank you.

      • MSF's avatar
        MSF
        SMARTY Guru
        25-09-2026

        NickHil_1180309​ My iPhone has the following for those settings:

        The Sim network is titled Three.

        The Mobile Plan Label is Smarty

        The Network Selection is Smarty

        The APN is mob.asm.net

        Currently all works properly (Hope I haven't jinxed it now!)

        I haven't upgraded anything - my current iOS is 26.6.2 (Frightened to touch it now although phone is suggesting upgrade to 26.7!!)

         

  • LilyMil1402's avatar
    LilyMil1402
    SMARTY Rookie
    24-09-2026

    i’m having the same problem!! it’s so frustrating