Forum Discussion
Internet drops out post port
I think I need to check my SIM/data provisioning and PDP/data-session configuration, and whether there is a network fault affecting my serving cell? My Moto G55 registers as 4G/4G+ and reports ‘Connected’ and ‘In service’, but mobile data intermittently stops completely. 5G preferred also fails to establish a connection. Network resets, APN checks and airplane mode have not resolved it.” this is after a port from Giffgaff. Just awful service
2 Replies
Suggesting some stuff you can try: restarting the phone, reinserting the SIM, inserting the SIM into the second SIM slot (if your phone has one), inserting the SIM into other phones to check if it is a device issue, and updating the phone to the latest security update & Google Play system update. You could also try getting a replacement SIM if what you got might be faulty.
If none of that works, contacting support is always an option. I fixed my receiving calls issue after a port from another network by doing that.
JamesBa_4260881 Do Coverage and Network Status checkers show that all should be fine?
