Can't call out with new phone
My eldest got a new phone (second hand Samsung Galaxy S21) and since inserting the SIM card, he can no longer call out or go on the internet (Wi-Fi works fine). Weirdly, the SIM card phone number displays a different number to the one that he had, as if it changed with the new phone. There is definitely coverage as I use SMARTY as well and my phone is fine. Any help would be appreciated.
Data not working
I have 3 sims on my account, 2 are working just fine but for some reason the data isn't working on my daughters iPhone. The sim is active, her phone registers the sim, call and texts are working but anytime she tries to use the data it says shes offline. Im really at a loss for how to sort it? I've tried turning everything off and on, airplane mode etc. Please help?
Very weak signal and slow mobile data in South Grangemouth
Hello, For the past 7 days, the mobile signal in the southern part of Grangemouth has been very weak. Mobile data is also extremely slow, with very high latency (ping), making it difficult to use the internet. Could you please check if there is an issue with the local network or if any maintenance work is taking place in this area Thank you.
Smarty decline since merger
Any one else noticed the decline in data speeds and reliability since the merger. Smarty outages are now lasting days instead of hours, 2 - days now with less than 2Mbs, sometimes drops to 0.5Mbs on 4G - upload speeds are fine at 20Mbs. I used to get 70Mbs download even on 4G+. Three as always says work on going but Smarty only sends you to the community, not sure they have a customer service portal.
