Belgium Connectivity….
I’m a very happy Smarty user until… I cross the boarder into Belgium. Both of my SIM cards maintain network comms/signal bars on my iPhone & iPad but data vanishes. APN details are correct but zero data, it’s as though roaming has been switched off… As soon as I cross the boarder back to France… full data is back. Does anyone have any ideas?
MiFi malarkey
Greetings fellow customers, I am a newby to MiFi, however, I need need a temporary WiFi connection whilst living elsewhere for about a month. I have unlimited text/calls and 60Gb a month Smarty on my mobile. How do the plans work? Can use my existing sim or have to purchase a data sim? Alternatively, do I tether the phone? The group plan appears expensive for my needs. I'd be grateful for any jargon-free suggestions please!
Network Failure
Since Friday 2-Oct where I live Perton W-ton) I have had practically no service, phone calls texts & data! No explanation has been given as to what is going on other that some vague reference to maintenance (We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here.) This applies to Smarty and Three but not apparently Vodaphone whose service remains just fine. I have had two accounts with you for well over five years and feel very disrespected by the failure to explain what is going on. Why won't any one explain what is going on or should I leave Smarty (three) I have spent over an hour trying to get this published!
Web Filters
Has any one run into an issue with Microsoft authorisation on a Mac tethered/hot-spot to my phone (with a Smarty plan)? Due to OpenReach being rubbish and cancelling my previous broadband installation several times, I've been using this setup at home for about 6 weeks. This morning however none of the MS apps would authorise: login.microsoftonline.com errors (with a TLS alert 49). Other sites (login.windows.net) return a 302 - not a TLS error. My Phone works fine, just my tethered Mac. I turned on Cloudflares 1.1.1.1 Warp VPN thingy on the phone, and the Mac started working fine. Of all the sites/app I visit that the MS authentication was the only one broken for me. I can only assume Three (possibly Smarty, but doubtful) has broken it somehow, presumably some webfilter, which it can't apply when using a VPN. Anyway, if you have this problem then perhaps try using a VPN on a phone (took ages to work this out!).
Just joined...just leaving
Switched over from ID mobile about 1 week ago and since then have no connection at all. I can connect to Wifi and make wifi calls, but when out and about the Sim shows no connection and and excalamation over my Pixel 9 Signal status. Obviously I've checked my APN details against those supplied, restarted, ejected and reinserted SIM...nothing.
Smarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?
Short codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim xInternet drops out post port
I think I need to check my SIM/data provisioning and PDP/data-session configuration, and whether there is a network fault affecting my serving cell? My Moto G55 registers as 4G/4G+ and reports ‘Connected’ and ‘In service’, but mobile data intermittently stops completely. 5G preferred also fails to establish a connection. Network resets, APN checks and airplane mode have not resolved it.” this is after a port from Giffgaff. Just awful service