The overall Network Up And Download Speeds
Did the overall network uploads and downloads get worse for anyone else after the 'improvements', that started on I think Thursday or Wednesday prior to this post, concluded? Did they even conclude? I'm confused, because I swear my speeds have greatly diminished. They were awesome prior to these... 'improvements'. The network checker is telling me that 'their system hasn't reported any network issues.'. Before I was getting I think around 70 to 100mbps download or something like that, and around 15 to 17mbps uploads or maybe 20. The uploads seem to be around that area again, but the downloads, they're at like, 5-20mbps now. Not sure if it's something on my end, or if I'm not alone in this. Things seem unusual at the moment.
Smarty Tech Team
I joined Smarty in February. In a few days time it will be one month being with Smarty. During that time no problem with data. I am on unlimited data, calls and text. Not getting calls or text. Only had the service (call/text) for two days so far. That is not an unlimited service. I am not registered on IMS. IMS registration is needed. IMS needs to be registered on my phone for VoLTE (Voice over LTE - making and receiving a calls) Wi-Fi calling and RCS messaging to work. Any Smarty Customer having any issues with calls or text it. This may be your problem? To anyone at Smarty who can rectify this for me one day soon - I'd be very happy.No roaming data in Portugal
I’ve been on holiday in Portugal for a few days and initially my data was working fine but this morning it stopped working. My roaming is on and the APN is set correctly. I’ve tried resetting and restarting my phone and nothing is working. Any ideas on how to fix? It’s really disrupting my trip as I can’t get bolts or look up directions while I’m out.
No signal - terrible experience
The past 3/4 months I’ve had the worst experience with Smarty, looking at posts from 2022 I can tell it’s an ongoing issue. I no signal in or around my home in North London. I’m constantly turning my data on and off for two minutes of consistency. I contacted Smarty and they said it’s a mast issue with no timeframe on when it would improve. I think it’s totally unacceptable to pay for such an unreliable service. DAILY I HAVE NO STABLE DATA AT ALL whilst working from home. They offered me £4.60 compensation to my next bill but I’ve requested my PUK and I’m moving networks. The customer service are like robots, I guess they have a script and are just doing a job but they can’t do anything. I feel bad because I made my family move over when I first joined because I thought it was reliable and affordable but I’d rather pay more for another network with reliable service in my area. If they can’t promise stable network in an area LET THE CUSTOMER KNOW AT THE POINT OF PURCHASE. I feel cheated. DON’T WAIT AROUND FOR SMARTY TO IMPROVE. CHANGE NETWORKS IMMEDIATELY. Don’t be like me and waste £20 each month for a few hours of data a day when I’m out and about only to come home and have nothing.Day 24 IMS REGISTRATION - AUTHORISATION NEEDED
I joined Smarty in February. In a few days time it will be one month being with Smarty. During that time no problem with data. I am on an unlimited plan data, calls and text. Not getting calls or text. Only had the service (call/text) for two days so far. That is not an unlimited service. I am not registered on IMS. IMS registration is needed. IMS needs to be registered on my phone for VoLTE (Voice over LTE - making and receiving a calls) Wi-Fi calling and RCS messaging to work. Any Smarty Customer having any issues with calls or text it. This may be your problem? To anyone at Smarty who can rectify this for me one day soon - I'd be very happy.
Regularly without data service
Team, not sure if anyone else is affected in the South East of England, but I'm regularly facing issues with Smarty data. Whether in Berkshire where I live, or Woking town centre where i was yesterday, just constantly I'm having issues with slow or no data, even if i have multiple bars and 4G showing. It's getting to the point where I'm thinking about leaving them because it's so bad.
