UNABLE TO MAKE CALLS OR ACCESS THE INTERNET
I am now entering the third week without the ability to make calls or access the internet. Each time I contact support via web chat, I receive the same generic response: “Sorry for the inconvenience, engineers are looking into the issue.” Requests for an estimated resolution time are met with the same repeated message, with no meaningful update or explanation and that I should use the online network service checker. During my most recent interaction, I asked to speak with a manager due to the unacceptable length of this outage. Unfortunately, the manager simply repeated the same scripted responses, including the standard disclaimer that coverage cannot be guaranteed and that I should check the coverage in my area. I have already done this, and according to the company’s own online coverage checker, service should be strong both indoors and outdoors. Surely with the Vodafone–Three merger (which includes Smarty), shouldn't the network theoretically be more stable and faster than before. Given the lack of transparency, the absence of progress, and the ongoing disruption to essential services, I am now seriously considering escalating this matter to CISAS (the Communications and Internet Services Adjudication Scheme).
Smarty full coverage, eSim and no internet, or extremely slow
Hi, I recently rejoined Smarty because I am currently on holiday (in the UK) and need internet. I opted to switch my sim to an eSim but so far even though i've had a full 4 bars and 4+ showing on my s25 ultra i've been unable to get any internet or at the very best a spotty connection (could be using my vodafone physical sim to give me the internet though (voda is 1 bar so not great). I've checked my APN settings, and apparently they are correct to what smarty says to set it up as. Checked the coverage checker and that shows 4G indoor and outdoor coverage (im staying in a caravan). I've cycled airplane mode and restarted my phone, including resetting the network settings for the smarty eSim. Any ideas how I can fix this?
No service and told lies by smarty Rubbish!
Im sick to death of trying to tell the idiots at smarty that i have no service, and getting back lies, such as telling me I've renewed when i had, th3n no service in my area, when the smarty system said there was. I've been with smarty for about 6 years - but on this occasion i am sick!
The overall Network Up And Download Speeds
Did the overall network uploads and downloads get worse for anyone else after the 'improvements', that started on I think Thursday or Wednesday prior to this post, concluded? Did they even conclude? I'm confused, because I swear my speeds have greatly diminished. They were awesome prior to these... 'improvements'. The network checker is telling me that 'their system hasn't reported any network issues.'. Before I was getting I think around 70 to 100mbps download or something like that, and around 15 to 17mbps uploads or maybe 20. The uploads seem to be around that area again, but the downloads, they're at like, 5-20mbps now. Not sure if it's something on my end, or if I'm not alone in this. Things seem unusual at the moment.
