No mobile data since 29 October in Swindon SN2 and SN3 area
When I finished work on 29 Oct, I noticed I had a phone signal but no mobile data, after it had been working fine during the day. I rebooted my phone just in case, but issue remained. When I got home I checked the Network Status Checker and it reported "we're fixing an issue in this area". It's now two days later and it's still not fixed for this area, nor my work area SN3, as still no mobile data at the office all day yesterday, but the checker reports my parents' SN5 post code that is less than two miles away from me is working fine. Is work being done to resolve this? All my years with Three and SMARTY I've experienced the odd outage, but never one that lasted this long.
Data being used while on WiFi
Per title- my data keeps getting swallowed up even though I'm using my home wifi. I'm on a grandfathered £5 /month pack with just 500mb data, and recently I've been seeing my data consumed warnings popping even though I'm sat on my home wifi... Is there a setting or something for preferred data source (Android/pixel 9)? This is a recent problem and it had never been like this previously.
Belgium Connectivity….
I’m a very happy Smarty user until… I cross the boarder into Belgium. Both of my SIM cards maintain network comms/signal bars on my iPhone & iPad but data vanishes. APN details are correct but zero data, it’s as though roaming has been switched off… As soon as I cross the boarder back to France… full data is back. Does anyone have any ideas?
Network Failure
Since Friday 2-Oct where I live Perton W-ton) I have had practically no service, phone calls texts & data! No explanation has been given as to what is going on other that some vague reference to maintenance (We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here.) This applies to Smarty and Three but not apparently Vodaphone whose service remains just fine. I have had two accounts with you for well over five years and feel very disrespected by the failure to explain what is going on. Why won't any one explain what is going on or should I leave Smarty (three) I have spent over an hour trying to get this published!
Web Filters
Has any one run into an issue with Microsoft authorisation on a Mac tethered/hot-spot to my phone (with a Smarty plan)? Due to OpenReach being rubbish and cancelling my previous broadband installation several times, I've been using this setup at home for about 6 weeks. This morning however none of the MS apps would authorise: login.microsoftonline.com errors (with a TLS alert 49). Other sites (login.windows.net) return a 302 - not a TLS error. My Phone works fine, just my tethered Mac. I turned on Cloudflares 1.1.1.1 Warp VPN thingy on the phone, and the Mac started working fine. Of all the sites/app I visit that the MS authentication was the only one broken for me. I can only assume Three (possibly Smarty, but doubtful) has broken it somehow, presumably some webfilter, which it can't apply when using a VPN. Anyway, if you have this problem then perhaps try using a VPN on a phone (took ages to work this out!).Just joined...just leaving
Switched over from ID mobile about 1 week ago and since then have no connection at all. I can connect to Wifi and make wifi calls, but when out and about the Sim shows no connection and and excalamation over my Pixel 9 Signal status. Obviously I've checked my APN details against those supplied, restarted, ejected and reinserted SIM...nothing.