18+ Content - enabled but cannot access
SIM 1 - this is in my Android cellphone SIM 2 - this is in my home 5G router, unlimited data BOTH SIM 1 and 2 had their 18+ Content ENABLED on 14/6/23 after submitted my photo ID as requested by Smarty. Everything have been working fine with no issues since that date, whether browsing on my cellphone at home accessing online via the 5G router (e.g SIM 2) or when I'm away from home (e.g SIM 1) Sun 13/8/23 - Access online to 18+ Content on my cellphone at home (e.g. SIM 2) came up with the blank page: The connection for this site is not secure www. <webpage name> .com sent an invalid response ERR_SSL_PROTOCOL_ERROR [REFRESH] Tried on the laptop (connected to home 5G router), it was the same message. Browser then took me to the three.co.uk's url after I'd closed the browser and relaunched and cleared cache and cookies. Three's url says as follows: We’re currently rolling out updates to give you a more satisfying customer experience. As a result, some customers may temporarily have restricted access to some functions online. If you’re having difficulty finding the information you need, get in touch and we’ll help you get to where you need to go. Turn off Wi-Fi. Head to the Adult Filter toggle on your phone. Remember, this won't work on a desktop browser. It'll only work on your phone. You'll need a credit card to verify your age. If you don't have one to hand, just contact us and we'll help. You can also visit a Three store, if that's easier. Once you've done this, just switch your adult filter settings to suit your preferences. Don't worry – you can change this whenever you want. I contacted Smarty Customer Services (SCS), they just regurgitated what I have already done and asked me, for the 2nd time, to submit photo, after going through the security checks of name, postcode, last payment amount etc........ They then replied that the 18+ Content is now enabled, even though it already was on BOTH SIMs. Re started both my devices as mentioned above, still the same issue with no access. Its NOT my 5G home router, that has no parental restriction applied on it and no changes were made to its setting. Explaining the situation to the SCS was painful, they don't seem to understand something so simple so I gave up and trying here. Smarty ADMIN - can one of you please respond, I have wasted a lot of my time, providing screen grabs to help your SCS to understand so they can fix the problem that occurred due to no part from my end.
Very poor indoor signal at home
hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do anything and speeds are in kilobytes. I have complained multiple times to the Customer Services team, but they keep saying that there is some unplanned maintenance. However, this has been going on for the last few months. I have tried all the techniques like resetting my phone, resetting network, settings, et cetera. The customer service team is not helpful, at least they should offer me some sort of discount For the fact that I am not able to use the services in My Home.
Londonderry, Northern Ireland - New Account - Vodafone IE & Very Poor Recption
Just got my new SIM and activated it. Got the relevant emails and TXT messages confirming it, and have the operator name at the top of the screen on the phone. Extremely disappointed to say the least. Before I signed up, I checked the map for coverage and according to it, I can get great coverage, with the surrounding area saturated for coverage. The signal on my phone says otherwise. This is what I'm getting sitting in my living room. If I go outside, I'm still only getting two bars. Also, as a result of being about 5 miles from the border, the phone is picking up Vodafone IE, and I keep getting messages about my roaming status. Is there anyone else in the border areas of Northern Ireland that is having the same issues, as I may just revert back to my previous provider again, and accept my losses here.
Poor network coverage (network status) - new joiner
Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm suffering from very low levels of connectivity and the phone is constantly connecting to Wifi Call. I've done the usual checks (clean/reinsert SIM, try another device, airplane mode etc) and it persists. I can see from searching on here this is an issue affecting other users, and the network status page provides a rather unhelpful generic message about work taking place but without any timescales. Chatting to Smarty support didn't help today. Does anything knowledgable about Smarty on here perhaps have any other suggestions I could look at before I consider ditching Smarty and moving to another provider? I like the ethos and the initial customer engagement was great, but ultimately I need a phone service that works. (iPhone XS Max running IOS17) Thanks.
Is congestion common on SMARTY 4g network?
I've just joined the unlimited data SIM plan as I'm looking to buy a 4g router to use as a home broadband through tethering. I've plugged the SIM into my phone for now to test the connectivity, but the 4g seems inconsistent and is dropping out occasionally, leaving me with only H+. Hotspotting from my phone to my laptop is also looking inconsistent, with connection to the hotspot wifi dropping in and out. Looks like I'm getting a max of 15mbps download speed when it is actually able to stay connected. Customer support chat said there was congestion in my area and that was the reason for connectivity issues. They said engineers are aware and working on it. Question is, is this going to be a consistent problem? As if I'm planning on using the SIM for home broadband the poor connection is obviously unsuitable.
"Sorry you've not been given access to this service"
Is there any compensation schemes running for this error? I'm left unable to make calls on my own number, this is getting ridiculous now! I have checked my payment history and all seems to be normal, so frustrating! FYI some numbers do work but most are failing, please be Smarty about this and fix your issues asap ffs
