Forum Discussion
Port-In Delay
Phone port finally went through this afternoon after I took up my case with three or four of Smarty's webchat agents. They escalated my case after I badgered them yesterday citing technical issues on their end.
Took a whole week. Good luck to anyone else doing number ports.
Jaybird , thankfully the case you raise is an example of very few that go wrong. Most port ins go well (and we don't hear about them). We all make mistakes occasionally.
Hopefully your port in will be sorted out soon
I understand things can go wrong on occasion and of course we all make mistakes, but can't say I'm feeling very reassured here.
My webchat agent has also apparently decided to go offline given I've been waiting for a response to a simple question for over 12 minutes now, and the green 'active' spot over his profile picture has now disappeared. Still no further information.
The same thing has happened to me "Mahesh" from support in India has left my chat window open for over 24hrs now, so I am unable to contact another chat support member until he/she closes the window. I now have to contact support via email. Shoddy service so far. Not happy at all.
WarrenR_2243590 Why not raise it as a complaint then?
The same thing has happened to me "Mahesh" from support in India has left my chat window open for over 24hrs now, so I am unable to contact another chat support member until he/she closes the window. I now have to contact support via email. Shoddy service so far. Not happy at all.
The OFCOM number porting rules mean that SMARTY are 100% responsible for getting your number transferred from Plusnet Jaybird.
I'm not sure the web chat team have an effective communication channel with the number porting team, but if you're not happy ask to make a complaint and ask for compensation, which are the only 'sticks' you've got.
As Strandloper said, most number transfers are successful. I've ported my number over to SMARTY twice now, without any issues.
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