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JJP2
SMARTY Pro-coach
Joined 02-06-2023
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Re: Can you request a PAC code if the account has been closed
This is the Smarty community forum, we are Smarty users, none of us work for Smarty, nor of course do we have access to anyone’s account details. if you don’t have an active plan for 220 days, then Smarty will close your account. it's either cancel your contract OR get a PAC code. Otherwise you just cancel it and lose your number. Giving a PAC code to a new network cancels your account. As none of us work for Smarty, we of course can’t speak on behalf of Smarty. If I were you, I would contact Smarty via webchat, to see if if there is anything they can do for you, but, for what it’s worth, your number is quite possibly lost, and you will have to start again with a new number.2KViews0likes0CommentsRe: Voicemail not working
This is the Smarty community forum, we are a community of Smarty customers, we don’t work for Smarty, nor of course do we have access to anyone’s account details. To be honest, if I was in your position, I would look at an alternative network - Smarty could be 1p a month, but if there if no coverage where you live, work and socialise, why use it ?2.6KViews1like0CommentsRe: Complete inability of SMARTY to transfer my old number..?!?!
Have you both followed the process below ? This is the Smarty community forum, populated by Smarty customers. As we do not of course have access to your account, you would need to go back to Smarty to rectify whatever the problem may be. Did you request a PAC code to transfer your number, or a STAC code, which terminates your old number ? Even if you requested a PAC code, the number transfer will take one or two business days, depending on when you gave Smarty your PAC code, as number porting does not happen on weekends, only between Monday to Friday. If you give your new network your PAC code between 09.00 - 17.00 on a weekday, your number will transfer within 1 or 2 business days. If you give your new network your PAC code after 17.00, you are deemed to have given them the PAC code the following working day. For example, give your new network your PAC code at 19.00 hours on a Friday evening, you are deemed to have given them the PAC code on a Monday. Remember, numbers do not port at weekends, only during the working week, Monday to Friday. PAC code : Porting Authority Code, which transfers your number between your old and new networks. STAC Code : Service Termination Authority Code, which terminates your old number and gives you a brand new number on your new network.7.4KViews0likes1CommentRe: Complete inability of SMARTY to transfer my old number..?!?!
Could be problems with the network you are porting from. Is it LycaMobile by any chance ? They had a cyberattack on 30th September, which they didn’t announce until 6th October. This has caused problems for people porting from them to other networks.7.4KViews0likes2CommentsRe: SIM not recognised as being in the UK?
That’s most odd, as logic dictates that if DisneyPlus thinks you are outside the UK, then the mobile router must be connecting to a foreign server somehow. Have you tried the problematic SIM in another device or phone to see if the issue is replicated in another device ?4.4KViews0likes0Comments