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Can you request a PAC code if the account has been closed


Hi, I had a SMARTY account but because i had not used it in a while it has been closed.

Can I still request a PAC code and if so how?

Thank you in advance



SMARTY Pro-coach
SMARTY Pro-coach

This is the Smarty community forum, we are Smarty users, none of us work for Smarty, nor of course do we have access to anyone’s account details. 

if you don’t have an active plan for 220 days, then Smarty will close your account.

it's either cancel your contract OR get a PAC code. Otherwise you just cancel it and lose your number.

Giving a PAC code to a new network cancels your account. 

As none of us work for Smarty, we of course can’t speak on behalf of Smarty. If I were you, I would contact Smarty via webchat, to see if if there is anything they can do for you, but, for what it’s worth, your number is quite possibly lost, and you will have to start again with a new number.

When you refer a friend to SMARTY, you’ll both get your choice of a Gift card. We would love to know what type of Gift card you'd want to receive, so that we can make our referral programme even better!