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Recent Discussions

How to reactivate services once it’s stopped?
KHStev_2795859
26-11-2025
105Views
0likes
3Comments
Smarty App won't log in (S22 Ultra)
Both myself and my wife have Smarty accounts and the latest Smarty App. I have a Samsung S25Ultra and my wife has the S22Ultra which up until now both have been able to log in to the app. Mine work...
Technik21
26-11-2025
I've got samsung 24 Ultra i can't log in on the app but can log in on the website. so it must be samsung.
241Views
1like
5Comments
Answer phone set up
My phone is at its maximum iOS 12.5.7 being a iPhone 5s Why am I unable to set up my voice mail facility??
BrianDi_2293556
26-11-2025
1.6KViews
0likes
3Comments
WiFi calling not working in iPhones
I moved my whole family to Smarty a few months ago, and calls failed for all of us seemingly randomly - until we realized that it was whenever the call was trying to be made or received over WiFi (we...
Xavier
26-11-2025
Call Issues
Customer Support
Network
Wi-Fi calling
10Views
0likes
0Comments
Cancel contract
i wish to cancel my contract - please explain how i do so thank you
Alison016783
26-11-2025
7Views
0likes
0Comments
SIM not arrived & not able to order for new group member
Hello I set up a group member on my account and ordered a new SIM. It has not arrived after 7 working days - I have not even had a dispatched email. When I try to order a replacement SIM for the g...
ABIDALT_1880331
26-11-2025
3Views
0likes
0Comments
Unable to login to Android app
Had the app installed on my Pixel 8 for a long time, and not changed username/password. Can login to dashboard on web browser, but no matter how many times I try to login with the app, it won't accep...
IainDownie
25-11-2025
App
Customer Support
69Views
1like
6Comments
Adult Content enable/disable
Hello there I have several uncleared and pending £1 payments to smarty as I tried to have adult content enabled and very my age still waiting for some moves on this matter, my question to you is ther...
Solved
bense303
25-11-2025
Adult Content
3.8KViews
0likes
13Comments
Protecting against SIM swap fraud
There are numerous instances these days of SIM Swap fraud. In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has bee...
GraemeR
25-11-2025
Activation
Data
Security
2.3KViews
0likes
7Comments
Phone stolen on Saturday, my replacement SIM hasn't been dispatched yet !!!
Hi there I'm just a bit panicked because I have not yet received an email to say that my replacement sim has been dispatched even though I ordered it on Sunday, and it's now the next day and I've hea...
Josephin_189058
24-11-2025
Customer Support
Replacement SIM
11Views
0likes
0Comments