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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 101013 Views
  • 499 replies
  • 8 kudos

Resolved! SIM CARD

Hello.I've Been Waiting For A Replacement Sim Card Now For 3 Weeks And Still Not Recived It> Please Help> Thank You.

Resolved! REPLACEMENT SIM.

HI.Ive been waiting for a replacement sim for 3 weeks now and,still not recived it. Can you please,please help. I'm struggling now as I've not had a phone for almost a month.Thank You>

Cannot send SMS to non Apple phones

Since last week I have not been able to send a SMS to a non Apple phone. It always comes back Message Sent Failure. What do I need to do besides use What’s App which is not always appropriate ?

No signal since the 14th Feb

I changed my data plan last month to unlimited as I need connection all the time like so many, experienced a day with zero connection  last week whilst trying to book travel to  visit sick mother.   Ended up looking at other SIM providers but the sig...

New SIM but no network

Hi ..got my replacement Sim ..activated but won't connect to network .  Tried everything but it isn't connecting ..thks

Lost, Stolen , Broken ????

I gave just ordered a replacement and someone on the forum  sent me this message is  this true ??If you change it, the new replacement should have the same profile as the existing one - bearing in mind that a replacement is usually for one that is lo...

No Hotspot

Ever since the outage on 2024-02-09, the “Personal Hotspot” setting disappeared in my iOS settings and when I go to “Mobile Service”>”Set Up Personal Hotspot”, it says “To enable personal hotspot on this account, contact Three”.Help please.

Brian by SMARTY Pioneer
  • 2331 Views
  • 3 replies
  • 1 kudos

Android App

App Constantly logged out every day, so will have to go back to my previous network.Smarty not mainstream yet.

Mobile network is unavailable

Tried reaching out to customer services  but no reply regarding me and my partner going onto Smarty but unfortunately her phone is saying Mobile network is unavailable after working good for three days. I've placed her SIM card in two different mobil...

Veng by SMARTY Maverick
  • 1756 Views
  • 2 replies
  • 0 kudos