I have a 12GB monthly data allowance. I was using it in a motorhome as a hotspot. When I got a message to say I had 2GB remaining I purchased another 15GB add on. When my remaining 2GB expired I lost access to the internet. I have been through the Sm...
I’ve added a top up, £5 for 3 days, and not received the data
How do I pay for use in the Isle of Man?
I recently came back to Smarty and took out a 40gb plan... However whilst away on holiday we quickly ran out of data so added and payed for an unlimited plan which still has 24 days remaining! ... Now today when try to do some work I find my data pla...
Does a data add-on automatically come into use if I use up all my data before the end of the period, or do I have to activate it?
Hi. I am travelling and aware of the 12gb data cap, which when exceeded I can pay for a 3 day add on. I am travelling for a long time, so is there another way just to buy another 12gb extension. Also, how do I know how much data I have used. I have j...
I have an account balance of around £7 and am trying to buy a £5 data add-on, but I don't get the option of using my balance to pay for this. Is there a way to do this?
I have a data only plan for a mobile modem. The plan ran out of data on the 2nd Feb and I bought anther 5 GB on the 3rd. This shows on the payment part of my dashboard, but not on the tab next to usage. Something must have been added as I was able to...
Is there any way I can sort my Smarty SIM on my UK mobile so that I can send Texts back to a US mobile number? I am receiving messages but can't reply
A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up. I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....
I purchased an add-on so I could make an international call.My bank card was charged, but the add-on does not appear on my Smarty account and I'm unable to make the call. How do I resolve this?
Hi. I bought a 15GB top up on 30 October but this has not activated. Im almost out of data. I cannot see anything on my Dashboard to activate the 15Gb but can see a message that 15Gb is available. My plan shows only 300Mb out of my original 5Gb plan'...
Hi I’ve done a data add on but it isn’t showing on my smarty account. How long does it take for the data to be added? Kind regards
I have bought an add-on yet cannot see it in my add-on history. My data has finished and I keep getting messages telling me so yet have an add-on I’m unable to use. Please help.
HiI have 6gb of data left, it runs out in 20 days. I'm in France and would like more data.If I purchase an extra 15gb now would I lose the 6gb I already have?Also, can I keep purchasing 15gb, say every two weeks or am i limited?
Hi , My daughter used all of her data this month so I purchased an UK unlimited data add-on pass for 7 daysIt is active but she is not able to use any mobile data.It has been been over 2 days since the add-on was activated but no dataHas anyone els...
Having happily used Smartie with my phone for the past six months, I wonder if it is possible to add another Sim to use in my GP mobile Wi-Fi device. I would be delighted if someone could put me straight with this. Thank you in advance for your assi...
Hello I need some help and adviceI was told that I was running out of data (4GB) 822MB left, so I bought another 10 GB extraToday I receive a notification that my 4GB has nearly run out ... there seems to be no reference to the 10GB that I bought on...
Do I need to switch roaming on when I land in Egypt? I only want to use data for internet and wifi calling (There is no 5G)? Am I better off to but a local SIM when I arrive?
I have an add on plan for phoning abroad. I am trying to phone a French number but am told I am blocked
