Chats & Hacks

Resolved! Texting and International Mobile Number

Is there any way I can sort my Smarty SIM on my UK mobile so that I can send Texts back to a US mobile number? I am receiving messages but can't reply

Resolved! [Main Thread] Premium rate / short code text messages

Hi I gather from a few other posts that these are not possible at the moment! I found this in some information blurb from SMARTY - " At some point you'll be able to send other kinds of messages which will be chargeable. This will include premium-rat...

Allocation of data used

A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up. I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....

Purchased an Add-On to call International. It Hasn't Been Applied

I purchased an add-on so I could make an international call.My bank card was charged, but the add-on does not appear on my Smarty account and I'm unable to make the call. How do I resolve this?

URGENT Top up not activate

Hi. I bought a 15GB top up on 30 October but this has not activated. Im almost out of data. I cannot see anything on my Dashboard to activate the 15Gb but can see a message that 15Gb is available. My plan shows only 300Mb out of my original 5Gb plan'...

Data add on

Hi I’ve done a data add on but it isn’t showing on my smarty account. How long does it take for the data to be added? Kind regards

Add-on

I have bought an add-on yet cannot see it in my add-on history. My data has finished and I keep getting messages telling me so yet have an add-on I’m unable to use. Please help.

Data add on while in France

HiI have 6gb of data left, it runs out in 20 days. I'm in France and would like more data.If I purchase an extra 15gb now would I lose the 6gb I already have?Also, can I keep purchasing 15gb, say every two weeks or am i limited?

Data Add-on not working

‎Hi , My daughter used all of her data this month so I purchased an UK unlimited data add-on pass for 7 daysIt is active but she is not able to use any mobile data.It has been been over 2 days since the add-on was activated but no dataHas anyone els...

Resolved! Mobile Wi-Fi

Having happily used Smartie with my phone for the past six months, I wonder if it is possible to add another Sim to use in my GP mobile Wi-Fi device. I would be delighted if someone could put me straight with this. Thank you in advance for your assi...

Resolved! SMARTY Add ons

Hello I need some help and adviceI was told that I was running out of data (4GB) 822MB left, so I bought another 10 GB extraToday I receive a notification that my 4GB has nearly run out ... there seems to be no reference to the 10GB that I bought on...

Resolved! Egypt

Do I need to switch roaming on when I land in Egypt? I only want to use data for internet and wifi calling (There is no 5G)? Am I better off to but a local SIM when I arrive?

Accessing EU numbers

I have an add on plan for phoning abroad. I am trying to phone a French number but am told I am blocked

How do I get back on???

I have unlimited smarty in UK. Currently I Ireland in my Motorhome with the smarty sim in my onboard router and have hit the 12GB EU fair use barrier. So have bought a 3 day unlimited add on but seem to be locked out of my network. I go through an in...

Data add on abroad

I’m currently in Italy. I’ve changed all my settings to what it says in the website. Added a screenshot for reference. I’ve brought an EU add on (which says works if I have over 12gb of data on my normal plan. And I have 60gb). I also have my roamin...

Resolved! Channel Islands

I’m currently in the Channel Islands and can’t get my phone to work. I’ve bought a data add on and also tried switching the APN to mob.asm.net but still no luck…any advice appreciated

Resolved! Out of eu add on

I am shortly travelling to Turkey but only for 2 days (cruise) then in October travelling to Isle of Man for 2 days which would be the best add on? Thanks in anticipation

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