Use account balance to buy data add-on

[SheminM_2251715]

I have an account balance of around £7 and am trying to buy a £5 data add-on, but I don't get the option of using my balance to pay for this. Is there a way to do this?

[MSF]

@SheminM_2251715 Are you trying to buy the 3day unlimited UK data add on for £5?

If you don't have the option to use existing account credit, why not web chat with Smarty Support team to sort it?

[SheminM_2251715]

I'm trying to buy the 5gb non expiring add-on... Will try chatting with support thanks