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I got this number a couple of weeks ago and paid £6 rlto subscribe but data not working

Not very impressed with SMARTY support so-far

Have to say I'm not very-impressed with SMARTY support so-far.Since I joined SMARTY a couple of weeks ago, I've been having issues with very-low data-speeds in my local area, and constant issues in sending and receiving phone-calls (to other mobiles ...

Happy Black Friday! Check out SMARTY's no-stress offers 🎉

Black Friday is once again upon us! And at SMARTY, we believe in making life simpler, especially during the hustle and bustle of sale season. That's why we're excited to share with the SMARTY community our Black Friday SIM Only deals that are no-non...

What is the best 4G Router for SMARTY

So my parents live in an area with no 5G and they don't want to keep using VM or keep increasing the price every year. They also want to keep unlimited data and have unlimited calls so I assume they can use an unlocked Huawei B311 router but how old ...

Allocation of data used

A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up. I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....

Issues with calls and low data-speeds since joining SMARTY

Hi allSince joining SMARTY a couple of weeks ago, I'm facing constant-issues with being unable to send or receive phone calls, and very low data-speeds (literally 1-2 Mbps up or down) at home, and around my local-area.Just wondering if anything can b...

URGENT Top up not activate

Hi. I bought a 15GB top up on 30 October but this has not activated. Im almost out of data. I cannot see anything on my Dashboard to activate the 15Gb but can see a message that 15Gb is available. My plan shows only 300Mb out of my original 5Gb plan'...

1Mbps data speed

My current data speed is 1Mbps. Is anyone facing the same issue in London? I am basically paying for nothing. I have checked the data speed in my house using other networks and I get 80 Mbps minimum. Is there any solution to this or should I move to ...

Connection drops out overnight

We recently switched to a Smarty SIM in our dongle which we currently use for home internet (long story as to why). The connection seems pretty good during the day and evening for working, streaming etc, but in the morning we find that the internet c...

SIM Card activated but no data

Hi. I've just signed up for the smarty unlimited data/calls/text 1 month plan. I've received an email and text saying it's activated and  my phone says I'm on the smarty network and I have a full signal  but I have no mobile data to access the intern...

Add-on

I have bought an add-on yet cannot see it in my add-on history. My data has finished and I keep getting messages telling me so yet have an add-on I’m unable to use. Please help.

Customer service using 'verification bootloop' to refuse a resolution

Hello community, Smarty messaged to say they will automatically change my tarriff against my consent/wish, and every single time I tried to deal with customer services (this is over hours across a week as given 7 days notice) they put me in a loop of...

An Ode to Smarty

Giffgaff was my first love but it won't be my last, Smarty is the future, Giffgaff is the past. To live without my Giffgaff that's possible to do, in this world of data, my Smarty sees me through.

High Data Usage

Is/has anyone had any issues with Smarty claiming they’ve used data when you know you haven’t? I’m a low data user, on the 4Gb plan. Got a message yesterday to say I’d run out of data which was strange, I never run out and I was working from home, ha...

Data usage

I have just transferred over from Three. I realise Smarty is owned by Hutchinson who own Three but as a Three customer my data usage was around 1.5gb per day on mobile data. I have not changed my habits, still the same but the mobile data usage on Sm...

Smarty are stealing money by speeding up the rate at which you use the data

I have very accurate measurement software on my phone and always monitor how much data I use but this time I haven't used much and smarty are telling me I have used nearly all of itI only got the 8 gig pack and have used just over a gig but they are ...