Chats & Hacks
Top tips and the place to discuss everything SMARTY
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Calling all Unlimited Plan customers…

We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you fe...

Featured_Post_Open_Discussion@1x.png
NealP by Team SMARTY
  • 1435 Views
  • 19 replies
  • 1 kudos

Resolved! SIM card in router limits

As a family, we currently have 3 Smarty sims in mobile phones, and are very happy with the service and reliability. I am considering changing our broadband usage to a sim router, and a SMARTY sim seems an obvious choice, but I have concerns over the ...

DavidWB by SMARTY Pioneer
  • 202 Views
  • 1 replies
  • 0 kudos

No Internet - TP Link Router

Hi all - purchased a Smarty Sim on data only plan to put in a TP Link router for use in our caravan, but Internet is not working. Any suggestions on how to resolve? All help I've seen gives solutions for phones, not stand alone routers.  Thank you

My SMARTY experience after 1+ month of use

I purchased SMARTY after reading various reviews and (incorrectly) assuming I would get a half decent service at least on par with GG and others.The mobile calls are not an issue always have reception but then I am not really a phone person everythin...

trevordev by SMARTY Pioneer
  • 716 Views
  • 4 replies
  • 0 kudos

Poor data speed

 NN18 8AG area, 3 network state maintainace work with slow traffic in this area but Smarty say no problem. I have 5g with 2 bars but service drops out along with glitches in connection.  Network connections deleted & re-inputed but problem still pers...

Dodgy broadband

Hi can anyone help please I have a broadband only sim had it about 12 months but my Internet has started dropping completely several times a day I have to turn it of and wait then restart router I have tried to contact smarty by pressing white square...

What is the best 4G Router for SMARTY

So my parents live in an area with no 5G and they don't want to keep using VM or keep increasing the price every year. They also want to keep unlimited data and have unlimited calls so I assume they can use an unlocked Huawei B311 router but how old ...

Slow data uploading

Have just joined Smarty, and am astounded that I get 5G data in my house. I ran a speed test which showed 200+ mb/s (that's better than my broadband wifi connection), but only 1mb/s upload. Is there a reason for this stark contrast? Does Smarty opera...

Issues with calls and low data-speeds since joining SMARTY

Hi allSince joining SMARTY a couple of weeks ago, I'm facing constant-issues with being unable to send or receive phone calls, and very low data-speeds (literally 1-2 Mbps up or down) at home, and around my local-area.Just wondering if anything can b...

dftf by SMARTY Maverick
  • 2573 Views
  • 9 replies
  • 0 kudos

Data Usage Unusually High

We bought a 15GB plan 4 days ago to evaluate the suitability and coverge at our home. On the first day ( a Sunday evening) it registered 2.24GB. Monday 266MB on my mobile. Tuesday 1.81 GB solely on my wife's ( she was out at work during the day). Wed...

UKTechVA by SMARTY Pioneer
  • 421 Views
  • 3 replies
  • 0 kudos

Temp plan upgrade while tethering phone

Hi, I am moving home soon. It may take a couple of weeks to get Broadband installed, meanwhile I will have to use my Android phone as a Router. I currently have a 16GB plan and I realise I will use a lot more data when tethered, so I need to upgrade ...

Protecting against SIM swap fraud

There are numerous instances these days of SIM Swap fraud.  In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to the...

GraemeR by SMARTY Pioneer
  • 1032 Views
  • 3 replies
  • 0 kudos

Resolved! Call Failed

I have NOT been able to receive or make calls !!! I Just get a silent hang while trying to make calls then an error message “” CALL FAILED “”… and I call myself and it goes straight to voicemail ( which I don’t have setup !!!) even when set to 4G / v...

Oz90210 by SMARTY Commentator
  • 1923 Views
  • 10 replies
  • 0 kudos

EU Roaming stopped

So, I was in Italy for a week last week and I got around 6 days of usage of my Smarty SIM without issue. Without notice, no texts or emails, being sent to me, the data went off and wouldn't reconnect. I tried all the recommended solutions on here but...

falkirk81 by SMARTY Maverick
  • 2028 Views
  • 6 replies
  • 1 kudos

Resolved! [Network Issue] Service Update - Resolved

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

1000012019.png
YulianK by SMARTY Community Manager
  • 47626 Views
  • 101 replies
  • 7 kudos

Resolved! Unlimited data stopped

I have Unlimited data, but it stopped at some point, suspect there is a cap. Trying to seek for help but no where to go, the bot does not help... I don't know what to do now!