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4g and 5g Not available

I have moved address in last 4 days, before the moved I was getting speeds of 200MB to 400 MB a second in city center where I lived.  I have only moved half a mile away and now I cant get even 1bar of 4g or 5g.  Download speeds are 1MB a second uploa...

Resolved! New user - can't connect to Wifi during transfer period

I'm a new customer, I transferred from EE and activated my SIM 2 days ago.  I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I...

2644212 by SMARTY Maverick
  • 410 Views
  • 12 replies
  • 0 kudos

Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

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YulianK by SMARTY Community Manager
  • 8278 Views
  • 92 replies
  • 5 kudos

Data usage

Hi - I've just come over to Smarty from sky, and I'm amazed about how much data it says I've used. 5GB in 24 hrs and I've hardly used it! I used to use 4GB over a month before. I don't understand how it's calculated my usage.  Can any one help with t...

Advantage of data only?

I’m an existing Smarty customer with my phone and looking at getting a second sim for using in a mifi device. Data only sims seem more expensive than a normal one with the same amount of data - any ideas why please?

Resolved! Download Speed...Mbs

I have activated a new SIM from Smarty after using EE for 6 years. The reason for the change was the Unlimited Data price. WHAT A MISTAKE THAT WAS. Realising this after only 2 days. My EE Download speed is 75Mbs average.  SMARTY' Download speed is a ...

Data not working at all

I’m new to smarty, just put my sim in after waiting days for my number to transfer. All details are up to date (I’ve changed my mobile data settings like the post says to do once joining). When I put data on and turn off WiFi the top of my status bar...

SIM Card activated but no data

Hi. I've just signed up for the smarty unlimited data/calls/text 1 month plan. I've received an email and text saying it's activated and  my phone says I'm on the smarty network and I have a full signal  but I have no mobile data to access the intern...

Omega by SMARTY Rookie
  • 3394 Views
  • 6 replies
  • 3 kudos

Happy Black Friday! Check out SMARTY's no-stress offers 🎉

Black Friday is once again upon us! And at SMARTY, we believe in making life simpler, especially during the hustle and bustle of sale season. That's why we're excited to share with the SMARTY community our Black Friday SIM Only deals that are no-non...

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Anny by Team SMARTY
  • 468 Views
  • 0 replies
  • 0 kudos

data only sim

Hi have just opened new data plan with you and sent new sim, all put in no problem but when on smarty site no avtivate new sim comes up. Would it be easier to renew old plan with that sim ? Terry

Connection issues while full signal

For background, i uses an android phone with smarty sim service. Weirdly, sometimes i will have full signal but the data seems not delivering for a few minutes. I have a app that do the IT stuff for me. The connection strength is -105dB. Which is sup...

What is the best 4G Router for SMARTY

So my parents live in an area with no 5G and they don't want to keep using VM or keep increasing the price every year. They also want to keep unlimited data and have unlimited calls so I assume they can use an unlocked Huawei B311 router but how old ...