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Data & phone not syncing

My phone says that I've used up all my data but my smarty account says I've used 10 of 40gb...help!  

Dodgy broadband

Hi can anyone help please I have a broadband only sim had it about 12 months but my Internet has started dropping completely several times a day I have to turn it of and wait then restart router I have tried to contact smarty by pressing white square...

What is the best 4G Router for SMARTY

So my parents live in an area with no 5G and they don't want to keep using VM or keep increasing the price every year. They also want to keep unlimited data and have unlimited calls so I assume they can use an unlocked Huawei B311 router but how old ...

No wifi connection

I have a data only sim and keepgetting the message Connected no WiFi but the data keeps getting used.

Slow data uploading

Have just joined Smarty, and am astounded that I get 5G data in my house. I ran a speed test which showed 200+ mb/s (that's better than my broadband wifi connection), but only 1mb/s upload. Is there a reason for this stark contrast? Does Smarty opera...

Issues with calls and low data-speeds since joining SMARTY

Hi allSince joining SMARTY a couple of weeks ago, I'm facing constant-issues with being unable to send or receive phone calls, and very low data-speeds (literally 1-2 Mbps up or down) at home, and around my local-area.Just wondering if anything can b...

Data Usage Unusually High

We bought a 15GB plan 4 days ago to evaluate the suitability and coverge at our home. On the first day ( a Sunday evening) it registered 2.24GB. Monday 266MB on my mobile. Tuesday 1.81 GB solely on my wife's ( she was out at work during the day). Wed...

Temp plan upgrade while tethering phone

Hi, I am moving home soon. It may take a couple of weeks to get Broadband installed, meanwhile I will have to use my Android phone as a Router. I currently have a 16GB plan and I realise I will use a lot more data when tethered, so I need to upgrade ...

Use account balance to buy data add-on

I have an account balance of around £7 and am trying to buy a £5 data add-on, but I don't get the option of using my balance to pay for this. Is there a way to do this?

Protecting against SIM swap fraud

There are numerous instances these days of SIM Swap fraud.  In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to the...

EU Roaming stopped

So, I was in Italy for a week last week and I got around 6 days of usage of my Smarty SIM without issue. Without notice, no texts or emails, being sent to me, the data went off and wouldn't reconnect. I tried all the recommended solutions on here but...

Not very impressed with SMARTY support so-far

Have to say I'm not very-impressed with SMARTY support so-far.Since I joined SMARTY a couple of weeks ago, I've been having issues with very-low data-speeds in my local area, and constant issues in sending and receiving phone-calls (to other mobiles ...

SIM Card activated but no data

Hi. I've just signed up for the smarty unlimited data/calls/text 1 month plan. I've received an email and text saying it's activated and  my phone says I'm on the smarty network and I have a full signal  but I have no mobile data to access the intern...

I got this number a couple of weeks ago and paid £6 rlto subscribe but data not working

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Allocation of data used

A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up. I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....