We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you fe...
Hi. I'm trying to see how much data I've used while roaming abroad. The smarty app only seems to show total data used (while in UK and EU) . Can I isolate data used while roaming?
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.
I can't even get onto mobile data. I will be switching providers. Awful service
Hi trying to use the Zyxel hub with my data only sim but it only connects to network and no data is either sent or received . can someone help me
No phone network data for 6 days now in Liverpool L30,,, again... Standard statement, "we're fixing an issue in this area".... I used to get great service/data speeds with Smarty (aka Three), but this longggg outage of data (not the 1st time), is a r...
As a family, we currently have 3 Smarty sims in mobile phones, and are very happy with the service and reliability. I am considering changing our broadband usage to a sim router, and a SMARTY sim seems an obvious choice, but I have concerns over the ...
Hi all - purchased a Smarty Sim on data only plan to put in a TP Link router for use in our caravan, but Internet is not working. Any suggestions on how to resolve? All help I've seen gives solutions for phones, not stand alone routers. Thank you
I purchased SMARTY after reading various reviews and (incorrectly) assuming I would get a half decent service at least on par with GG and others.The mobile calls are not an issue always have reception but then I am not really a phone person everythin...
NN18 8AG area, 3 network state maintainace work with slow traffic in this area but Smarty say no problem. I have 5g with 2 bars but service drops out along with glitches in connection. Network connections deleted & re-inputed but problem still pers...
My phone says that I've used up all my data but my smarty account says I've used 10 of 40gb...help!
Hi can anyone help please I have a broadband only sim had it about 12 months but my Internet has started dropping completely several times a day I have to turn it of and wait then restart router I have tried to contact smarty by pressing white square...
So my parents live in an area with no 5G and they don't want to keep using VM or keep increasing the price every year. They also want to keep unlimited data and have unlimited calls so I assume they can use an unlocked Huawei B311 router but how old ...
I have a data only sim and keepgetting the message Connected no WiFi but the data keeps getting used.
Have just joined Smarty, and am astounded that I get 5G data in my house. I ran a speed test which showed 200+ mb/s (that's better than my broadband wifi connection), but only 1mb/s upload. Is there a reason for this stark contrast? Does Smarty opera...
Could someone tell me the correct. Settings to setting up a data only SIM with a 4G router
Hi allSince joining SMARTY a couple of weeks ago, I'm facing constant-issues with being unable to send or receive phone calls, and very low data-speeds (literally 1-2 Mbps up or down) at home, and around my local-area.Just wondering if anything can b...
We bought a 15GB plan 4 days ago to evaluate the suitability and coverge at our home. On the first day ( a Sunday evening) it registered 2.24GB. Monday 266MB on my mobile. Tuesday 1.81 GB solely on my wife's ( she was out at work during the day). Wed...
Hi, I am moving home soon. It may take a couple of weeks to get Broadband installed, meanwhile I will have to use my Android phone as a Router. I currently have a 16GB plan and I realise I will use a lot more data when tethered, so I need to upgrade ...
I have an account balance of around £7 and am trying to buy a £5 data add-on, but I don't get the option of using my balance to pay for this. Is there a way to do this?
