Chats & Hacks
Top tips and the place to discuss everything SMARTY
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

1Mbps data speed

My current data speed is 1Mbps. Is anyone facing the same issue in London? I am basically paying for nothing. I have checked the data speed in my house using other networks and I get 80 Mbps minimum. Is there any solution to this or should I move to ...

Nicholas by SMARTY Maverick
  • 110 Views
  • 1 replies
  • 0 kudos

Connection drops out overnight

We recently switched to a Smarty SIM in our dongle which we currently use for home internet (long story as to why). The connection seems pretty good during the day and evening for working, streaming etc, but in the morning we find that the internet c...

Hannah82w by SMARTY Pioneer
  • 100 Views
  • 0 replies
  • 0 kudos

Resolved! I pay £20. Others pay £15. I'm not happy.

I am a new customer today. I have signed up for unlimited data £20 per month. I see others are being asked to pay £15 per month for same. Smarty did not tell me. I am a sucker.I do not want to pay £20. I want to pay £15. I am regretting joining Smart...

skajd by SMARTY Pioneer
  • 270 Views
  • 2 replies
  • 0 kudos

SIM Card activated but no data

Hi. I've just signed up for the smarty unlimited data/calls/text 1 month plan. I've received an email and text saying it's activated and  my phone says I'm on the smarty network and I have a full signal  but I have no mobile data to access the intern...

Omega by SMARTY Rookie
  • 6409 Views
  • 7 replies
  • 5 kudos

Add-on

I have bought an add-on yet cannot see it in my add-on history. My data has finished and I keep getting messages telling me so yet have an add-on I’m unable to use. Please help.

SK12 by SMARTY Rookie
  • 193 Views
  • 2 replies
  • 0 kudos

An Ode to Smarty

Giffgaff was my first love but it won't be my last, Smarty is the future, Giffgaff is the past. To live without my Giffgaff that's possible to do, in this world of data, my Smarty sees me through.

DaveK by SMARTY Pioneer
  • 161 Views
  • 0 replies
  • 1 kudos

High Data Usage

Is/has anyone had any issues with Smarty claiming they’ve used data when you know you haven’t? I’m a low data user, on the 4Gb plan. Got a message yesterday to say I’d run out of data which was strange, I never run out and I was working from home, ha...

Data usage

I have just transferred over from Three. I realise Smarty is owned by Hutchinson who own Three but as a Three customer my data usage was around 1.5gb per day on mobile data. I have not changed my habits, still the same but the mobile data usage on Sm...

Resolved! Strong Mobile Router

I have a Smarty SIM in my mobile router in my static caravan. Signal is good (4 bars) but drops now and then for a split second. My devices lose the connection and then don't have the Strong wifi available. I have to turn the router off & on again an...

Mifi Device and data sim to be used in France

Hello. I am looking for suggestions for a Mifi device which is compatible with a sim data package (from Smarty) which is to be used in France on a Campsite. Does anyone use the above setup? What make / model Mifi do you use with the Smarty sim and wi...

Data not working at all

I’m new to smarty, just put my sim in after waiting days for my number to transfer. All details are up to date (I’ve changed my mobile data settings like the post says to do once joining). When I put data on and turn off WiFi the top of my status bar...

Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

1000012019.png
YulianK by SMARTY Community Manager
  • 21811 Views
  • 96 replies
  • 6 kudos

No Internet - TP Link Router

Hi all - purchased a Smarty Sim on data only plan to put in a TP Link router for use in our caravan, but Internet is not working. Any suggestions on how to resolve? All help I've seen gives solutions for phones, not stand alone routers.  Thank you

Data usage

Hi - I've just come over to Smarty from sky, and I'm amazed about how much data it says I've used. 5GB in 24 hrs and I've hardly used it! I used to use 4GB over a month before. I don't understand how it's calculated my usage.  Can any one help with t...

EU Roaming stopped

So, I was in Italy for a week last week and I got around 6 days of usage of my Smarty SIM without issue. Without notice, no texts or emails, being sent to me, the data went off and wouldn't reconnect. I tried all the recommended solutions on here but...

falkirk81 by SMARTY Maverick
  • 723 Views
  • 2 replies
  • 0 kudos

Using the smarty sim in a mifi device

Hi, just purchased a mifi device from amazon and it recommended a smarty sim. The sim is activated, and the mifi is showing the sim as being present, I just don’t have any data? Any ideas on what I’m doing wrong?