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dftf · 13-11-2024

Hi allSince joining SMARTY a couple of weeks ago, I'm facing constant-issues with being unable to send or receive phone calls, and very low data-speeds (literally 1-2 Mbps up or down) at home, and around my local-area.Just wondering if anything can b...

dftf · 13-11-2024

Have to say I'm not very-impressed with SMARTY support so-far.Since I joined SMARTY a couple of weeks ago, I've been having issues with very-low data-speeds in my local area, and constant issues in sending and receiving phone-calls (to other mobiles ...

dftf · 04-11-2024

Hi allI joined SMARTY recently on the "5GB for £5" promotion.If I log into my Dashboard, it says on the main screen:£5 £6 per month14 months remainingI would assume therefore the offer should begin this month, but in Account Settings > Manage Planit ...

dftf · 14-11-2024

@MSF: as an update... before I joined, I did easily find this article, "Which devices are compatible with 5G?", and as my phone is 3G and 4G only, clearly wasn't a concern to me, as 3G is being switched-off soon, but 4G won't be for a while yet.Howev...

dftf · 13-11-2024

Hi MSFYes, I did use the coverage checker page before joining. (Not that-that helped, though! )I never had an issue with calls previously, that's only since joining SMARTY. I wonder if something has gone-wrong during the PAC port-over process? I ...

dftf · 13-11-2024

The network checker, at https://smarty.co.uk/network-status-checker , reports"Our system hasn't reported any network issues.We'll add any further updates here."

dftf · 13-11-2024

Hi MSFI did indeed check at https://smarty.co.uk/coverage-checker before joining, and for all postcodes in my local-area where I experience slow-data, they say "Yes - Excellent service" for 4G for both indoor and outdoor (the darker-red shade).Yet in...

dftf · 07-11-2024

Thanks for the replies.I e-mailed team@smarty.co.uk and they have since fixed this issue on my account: I've been refunded £1 for this-month, and all screens on the website and mobile-app do now show £5 a month going-forwards, not £6.I'd suggest anyo...

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Date Last Visited	‎14-11-2024 13:27 PM

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Issues with calls and low data-speeds since joining SMARTY

Not very impressed with SMARTY support so-far

Says £6 a month, yet offer was 5GB for £5 for 15 months?

Re: Issues with calls and low data-speeds since joining SMARTY

Re: Issues with calls and low data-speeds since joining SMARTY

Re: Not very impressed with SMARTY support so-far

Re: Not very impressed with SMARTY support so-far

Re: Says £6 a month, yet offer was 5GB for £5 for 15 months?