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Resolved! Smarty keeps crashing my Santander online login

Hi Smarty is sporadically not enabling me to logon to my Santander account, it throws me out when entering my passwords etc. Sometimes I can get into the accounts screen but then it crashes when clicking on any one of my accounts. Logging into  Lloyd...

Resolved! [Main Thread] Premium rate / short code text messages

Hi I gather from a few other posts that these are not possible at the moment! I found this in some information blurb from SMARTY -  " At some point you'll be able to send other kinds of messages which will be chargeable. This will include premium-rat...

Resolved! Messages only being sent on old number after porting

Hi,Bit of a random problem here. son joined Smarty in October from Three. I ported my number across and didn’t really have any problems. I’ve been SMS’ing my wife yesterday as her signal jibbed and we noticed that my messages were coming out of a ran...

Emergency calls only after foreign travel

I've just come back from Canada and the sim won't let me make calls in the Uk now. I've checked my dashboard and have plenty of cash in my account, including an "out of contract" £10 sum which has not been used. It worked in UK before I left, it work...

I just want to make calls !!!

When I'm out and about in West Yorkshire - the mobile phone signal keeps dropping in and out all the time.I can't make calls or send texts (Emergency calls only) I'm seriously thinking about going back to Tesco (O2) mobile - at least it worked !! My ...

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
  • 2154 Views
  • 5 replies
  • 10 kudos

Strong 4g Signal - Poor Download Speeds

I recently activated a unlimited data only plan sim, which I’m using in a Huawei Mobile Wi-Fi 2 hub. The 4g signal strength is max bars but the download speed is often between 0 to 6m, although upload often far better at 10 to 15m (if only it was the...

Davlon by SMARTY Maverick
  • 7931 Views
  • 20 replies
  • 2 kudos

Why is it such a bad network

Why is this network so crap I have been two days with no network and last month it was nearly a week  My biggest regret was going cheaper  Has anyone else had this issue  I'm on the CO11 Post code area 

Bristol and surrounds: Fixing an issue - still. No service.

How long will Bristol and surrounding area have no service? It's been out since 4th June 2024 and its now the 10th June."We're fixing an issue in this area at the moment and aim to have things back up-ans-running as soon as possible."

Geri by SMARTY Maverick
  • 138 Views
  • 1 replies
  • 0 kudos

Downloading Video podcasts

Hi everyone!I can't seem to download video on Smarty. I can stream 4k video to my TV and download other content with no problems, it'd just that video podcasts never download on any device. Does anyone know how this can be solved?Thanks in advance!

Resolved! Voicemail - Can I block specific people from leaving messages?

Hi,I have someone who calls me all the time when they know I am busy and can't answer the phone. Every time without fail, they leave childish voicemail messages which get annoying. I don't want to block this person as I do need to be able to contact ...

AndyPandy by SMARTY Maverick
  • 335 Views
  • 3 replies
  • 0 kudos

New Smarty Sim, an old mobile

Possibly a real easy answer to thus and I'm just being stupid.Been a Smarty user before but starting again as I need a sim in my old phone to use for work purposes.Activated all good, it's attached to my personal email so picking up all my personal e...

Salliec22 by SMARTY Observer
  • 489 Views
  • 8 replies
  • 0 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

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YulianK by SMARTY Community Manager
  • 23417 Views
  • 137 replies
  • 9 kudos

Very poor indoor signal at home

hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do...

4g and 5g Not available

I have moved address in last 4 days, before the moved I was getting speeds of 200MB to 400 MB a second in city center where I lived.  I have only moved half a mile away and now I cant get even 1bar of 4g or 5g.  Download speeds are 1MB a second uploa...

Liquadia49 by SMARTY Maverick
  • 1137 Views
  • 18 replies
  • 0 kudos

Using SMARTY In France

Hello, I'm about to go on a driving tour of France that will involve a lot of Google Maps navigation and because I drive a very old car this will done on my Andoid phone. I've read a few posts about poor coverage in France but none very recently. Is ...

PC4510 by SMARTY Pioneer
  • 368 Views
  • 3 replies
  • 0 kudos

"Sorry you've not been given access to this service"

Is there any compensation schemes running for this error? I'm left unable to make calls on my own number, this is getting ridiculous now!I have checked my payment history and all seems to be normal, so frustrating!FYI some numbers do work but most ar...