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Poor data speed

 NN18 8AG area, 3 network state maintainace work with slow traffic in this area but Smarty say no problem. I have 5g with 2 bars but service drops out along with glitches in connection.  Network connections deleted & re-inputed but problem still pers...

Samsung A35 or A55 on Wi-Fi calling

Hi, has anyone on here got a Samsung A35 or A55? I’m just trying to see if Smarty works on Wi-Fi calling on these models as these are not on the latest Smarty list of compatibile phones. Just trying to find out as thinking about moving from an old iP...

Dodgy broadband

Hi can anyone help please I have a broadband only sim had it about 12 months but my Internet has started dropping completely several times a day I have to turn it of and wait then restart router I have tried to contact smarty by pressing white square...

Ringing

Hi, I'm with id mobile and my wife is with smarty, sometimes when I call her phone it doesn't ring? Or register that ivd phoned? I don't have problems with any other phone, what could be the problem? Thanks mark

Poor signal

Help please.  3 says there’s  99.9% coverage in the area I live. I’d say it’s more like0.01% even using WiFi it cuts out.  I’ve never had such bad experiences with my mobile since joining Smarty. Is there any hope it’s going to improve in the near fu...

Resolved! Problems with no Internet for over the past 7 hours

I have been having a problem with my Internet connection all evening and still not working properly what is going on I recently switched networks to join smarty based on smarty saying I would have 99.5% coverage and fast and reliable data coverage so...

VoLTE Support using Samsung Galaxy Z Flip 3

I have a Samsung Galaxy Z Flip 3 with the VoLTE option enabled. Do i need to do anything to enable it on Smarty's website or app for my account? The phone is apparently on Smarty's supported list for VoLTE. 

Marmalade by SMARTY Maverick
  • 262 Views
  • 1 replies
  • 0 kudos

Data add on not working

My son is currently in Austria and his data add in is not working. It is showing on his dashboard as completely unused and we’ve changed the settings for his android phone according to smarty’s instructions and video. Is there a way it is meant to be...

Very slow speed

Hi I have been with Smarty for quite a while and every time my plan renews my data is always slow, It is making me really frustrated and I am considering to cancel my plan next month unless they can fix this issue, wouldn’t recommend using Smarty to ...

Raja by SMARTY Pioneer
  • 1767 Views
  • 9 replies
  • 1 kudos

Issues with calls and low data-speeds since joining SMARTY

Hi allSince joining SMARTY a couple of weeks ago, I'm facing constant-issues with being unable to send or receive phone calls, and very low data-speeds (literally 1-2 Mbps up or down) at home, and around my local-area.Just wondering if anything can b...

dftf by SMARTY Maverick
  • 2081 Views
  • 9 replies
  • 0 kudos

Resolved! New account porting issue and now no working mobile

Recently set up a new account for my wife and included her details to port over her existing number. Initially new sim was fine using the Smarty issued number. Was then advised on the 18th that port would take place on the 20th. On the 19th notice on...

Worst Costormer services ever

This is the worst to none customer services support I have ever encountered, I have just spent almost 2 hours with the agent creating a piecemeal situation without resolving my issue of slow speed. Its my worse decision made to move to this network. ...

Temp plan upgrade while tethering phone

Hi, I am moving home soon. It may take a couple of weeks to get Broadband installed, meanwhile I will have to use my Android phone as a Router. I currently have a 16GB plan and I realise I will use a lot more data when tethered, so I need to upgrade ...

Dialing... I am getting a problem making a phone call.

I'm getting a problem when phoning I get dialing... then nothing, if I dial again sometimes it connects sometimes it just drops out again. when I am unable to dial out other people cannot phone me. I am able to send and receive texts. The problem is ...

TP-Link 4G LTE Mobile M7000

Hi  I have just purchased a TP-Link 4G LTE Mobile M7000 I inserted my Smarty Sim, when I turn it on I get the battery, internet and wireless lights come on the after a few seconds the internet light goes out and when I try to connect to the wifi all ...

gforan52 by SMARTY Pioneer
  • 289 Views
  • 2 replies
  • 0 kudos

Resolved! Terrible

I am very disappointed with smarty beyond belief. It's very restricting with multitude of problems. To start with, why every phone call goes automatically to "earphone "? This is absolutely ridiculous and annoying. I never in my life use this feature...

Resolved! Texts not showing on dashboard

Over the last two months I am not seeing any texts on my dashboard. Calls and data are showing. Have tried the same online chat a couple of times without success. Any other deas