No internet

[mohammed_824112]

No data or internet when I am outside anywhere 

when I return home logging onto my Sky home internet connection, so why am I pay Smarty who are not providing any data.?

[MSF]

@mohammed_824112  You get calls and texts without problem?

Are you certain that Mobile Data is turned on in your phone settings?

[mohammed_824112]

morning I have fixed issue by going on YouTube & checked settings. The fault was I had roaming switched off so when I was out and about it did not have option to use data.

seems to be working now. Thanks 

[MSF]

@mohammed_824112 Hence my suggestion of yesterday afternoon!

Glad it is now sorted though. Just think how long you would have waited in a call queue to get that answer!(if smarty did offer phone service)

[mohammed_824112]

Yes mobile date is set on, the problem is when I am outside anywhere I have no internet as no mobile data connection, at home I use sky and it automatically gets that connection. I pay Smarty to provide me data - internet connections on my mobile which I never get a chance to use. Smarty do not have any simple way of speaking to someone.?

[MSF]

@mohammed_824112  So, have you completed a Coverage and also a Network Status check for your postcode?

Smarty do not have a telephone service  - that is one reason that they can keep prices down.

[mohammed_824112]

I have not checked the service or coverage for my area, how do I do this.?

[MSF]

@mohammed_824112  Go to smarty.co.uk and move to bottom of that page.