I recently moved one of the 4 sims on my account using the PAC code, in the process auto renew was turned off for all accounts (strange but ok). I turned auto renew back on for the owner sim and thought nothing of it as all sims are linked to the one...
My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...
Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one. I want to remove these from the list (housekeeping) but I can't find how to do it. If I select on...
How many pieces of equipment will Smarty work on for same charge?
I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! ) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the ...
Hi allI joined SMARTY recently on the "5GB for £5" promotion.If I log into my Dashboard, it says on the main screen:£5 £6 per month14 months remainingI would assume therefore the offer should begin this month, but in Account Settings > Manage Planit ...
I'm within the 14 day cooling off period (SIM card hasn't arrived yet!) but I ordered 1 x SIM card too many and need to cancel that SIM card for a refund. I've searched the options, but it doesn't give me a way of cancelling, it just says what the pr...
I want to pause my Smarty plan renewals for a while. I will start up again within six months, but I will probably want to do so on a different plan. I did something similar before and although it worked I seem to remember there was a wrinkle with the...
If I pause a few days before the new billing cycle (1st of month) and then reactivate mid-month, do I still pay from the beginning of the month or from the period I reactivated?
How can I opt out of "your account will auto renew" text messages from Smarty. I don't want every organisation I deal with sending me expected messages over and over again.l
Good morning, my smart plan has renewed automatically with one of my bank cards however it does not show the card on my portal. I would like this card to be removed so that it does not auto renew from this one.
Hello community, Smarty messaged to say they will automatically change my tarriff against my consent/wish, and every single time I tried to deal with customer services (this is over hours across a week as given 7 days notice) they put me in a loop of...
I have been over charged again this month on my auto repayment .
Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew it manually this morning and each time I get an on-screen ...
I am interested to know what other’s experience of the seamless auto renew process?I’ve been with SMARTY around 4 months, and every month, on the anniversary date, my account goes into pause at midnight. It renews, but I am unclear whether it has o...
In theory I could pause my plan but I'd rather avoid that.
Why does my plan keep pausing despite the fact I’ve got it on auto renew?
I am on 100 GB for £12 a month which auto renews on the 1st of each month. I am going away on the 24th January and back on the 24th April. I want to stay with Smarty and I must keep my number but I do not want to be paying out £12 each month I am a...
Hi I reckon we should be able to top-up via debit card when we want not just on our auto renewal it would be better
