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Forum Posts

Unable to renew or change my plan

My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...

Resolved! Remove payment option

Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one.  I want to remove these from the list (housekeeping) but I can't find how to do it. If I select on...

Removing Debit Card as method of Payment.

Hello Everyone I have just used WebChat but forgot to ask an important question. My financial situation has changed.  I pay for my monthly allowance with my debit card and need to change this to PayPoint / barcode method.  I was informed via WebChat ...

CeeJay by SMARTY Maverick
  • 480 Views
  • 7 replies
  • 0 kudos

payment issue

Hi  I have just switched to Smarty and as soon as I had my number ported from my old network i found my plan paused. I went to renew my plan and make a payment and the site won't take any payment, debit card, credit card or even paypal.  Anyone havin...

Paid twice accidentally

I accidentally paid £10 twice last month. Now I am getting a message saying I only have 7 days left. So why isn't that extra £10 that smarty has in my account being used for the next monthly top-up?

Resolved! Wanting to keep my number active while going abroad

Hi, I am going abroad for a year and coming back to the UK. So while abroad, I will not be using my SMARTY sim or number, is it possible for me to keep the phone number and sim active without paying for a plan for the duration of the year? Thanks! 

Auto-Renewal Failure

Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew it manually this morning and each time I get an on-screen ...

Wilma by SMARTY Maverick
  • 11198 Views
  • 14 replies
  • 3 kudos

auto renewal with no permission

Hi I did not sign up for auto renewal, yet you auto renewed my plan anyway. I was not planning to use the sim this month and now Ive gone and wasted 9 pounds. If you did go and auto renew my plan without specifying when I got the sim, the least  I wo...

Error or cyber attack?

I’ve had an email from what appears to be smarty saying my payment was unsuccessful for my plan. There isn’t a reason for this as I have sufficient funds and I have not cancelled my plan. With all the cyber attacks right now I wondered if this could ...

EdenBC by SMARTY Pioneer
  • 326 Views
  • 1 replies
  • 0 kudos

Overcharging

I should be paying £9 a months but am being charged £18. My online account only shows the £9 charge but my bank shows £18. How can I contact Smarty to sort it out. The chat function wasn't very helpful. 

Very slow speed

Hi I have been with Smarty for quite a while and every time my plan renews my data is always slow, It is making me really frustrated and I am considering to cancel my plan next month unless they can fix this issue, wouldn’t recommend using Smarty to ...

Raja by SMARTY Pioneer
  • 2478 Views
  • 9 replies
  • 1 kudos

Smarty website

the Smarty website is an absolute joke except its not funny wasting so much time on it. the site is clunky, the opposite of user friendly and effective customer support is absent.  I wanted to change switch payment cards and although I ticked the box...

Group sims not auto renewing

I recently moved one of the 4 sims on my account using the PAC code, in the process auto renew was turned off for all accounts (strange but ok). I turned auto renew back on for the owner sim and thought nothing of it as all sims are linked to the one...