Topics with Label: Auto-Renew

Smarty on mobile & IPad

How many pieces of equipment will Smarty work on for same charge?

My payment was missed this morning but need to pay it now…

I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! ) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the ...

BlHelp needed: Invalid Visa Card

Resolved! Says £6 a month, yet offer was 5GB for £5 for 15 months?

Hi allI joined SMARTY recently on the "5GB for £5" promotion.If I log into my Dashboard, it says on the main screen:£5 £6 per month14 months remainingI would assume therefore the offer should begin this month, but in Account Settings > Manage Planit ...

I need to cancel and get a refund for a SIM card that isn't needed....

I'm within the 14 day cooling off period (SIM card hasn't arrived yet!) but I ordered 1 x SIM card too many and need to cancel that SIM card for a refund. I've searched the options, but it doesn't give me a way of cancelling, it just says what the pr...

Resolved! Pausing and restarting on a different plan

I want to pause my Smarty plan renewals for a while. I will start up again within six months, but I will probably want to do so on a different plan. I did something similar before and although it worked I seem to remember there was a wrinkle with the...

Billing Cycle

If I pause a few days before the new billing cycle (1st of month) and then reactivate mid-month, do I still pay from the beginning of the month or from the period I reactivated?

how do I opt out of auto renew messages

How can I opt out of "your account will auto renew" text messages from Smarty. I don't want every organisation I deal with sending me expected messages over and over again.l

Auto renew

Good morning, my smart plan has renewed automatically with one of my bank cards however it does not show the card on my portal. I would like this card to be removed so that it does not auto renew from this one.

Customer service using 'verification bootloop' to refuse a resolution

Hello community, Smarty messaged to say they will automatically change my tarriff against my consent/wish, and every single time I tried to deal with customer services (this is over hours across a week as given 7 days notice) they put me in a loop of...

Over payment

I have been over charged again this month on my auto repayment .

Auto-Renewal Failure

Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew it manually this morning and each time I get an on-screen ...

Resolved! Auto Renew experience

I am interested to know what other’s experience of the seamless auto renew process?I’ve been with SMARTY around 4 months, and every month, on the anniversary date, my account goes into pause at midnight. It renews, but I am unclear whether it has o...

Resolved! Is there a simple way to change my billing date?

In theory I could pause my plan but I'd rather avoid that.

Plan paused

Why does my plan keep pausing despite the fact I’ve got it on auto renew?

Going away for 3 months

I am on 100 GB for £12 a month which auto renews on the 1st of each month. I am going away on the 24th January and back on the 24th April. I want to stay with Smarty and I must keep my number but I do not want to be paying out £12 each month I am a...

Resolved! Remove payment option

Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one. I want to remove these from the list (housekeeping) but I can't find how to do it. If I select on...

Resolved! Top-up by Debit card on the smarty app

Hi I reckon we should be able to top-up via debit card when we want not just on our auto renewal it would be better

Edgar

Set up my plan

Resolved! Dual SIM Phone

Hi Peeps,I recently had a motorhome with WiFi and SMARTY sim. Sold MH but kept sim card. Temporarily paused account.I have a dual SIM unlocked mobile phone. If I activate said sim card, can I use it in my Mobile phone ? Thanks

Community

Forum Posts