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Resolved! Remove payment option

Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one.  I want to remove these from the list (housekeeping) but I can't find how to do it. If I select on...

Smarty website

the Smarty website is an absolute joke except its not funny wasting so much time on it. the site is clunky, the opposite of user friendly and effective customer support is absent.  I wanted to change switch payment cards and although I ticked the box...

Group sims not auto renewing

I recently moved one of the 4 sims on my account using the PAC code, in the process auto renew was turned off for all accounts (strange but ok). I turned auto renew back on for the owner sim and thought nothing of it as all sims are linked to the one...

Unable to renew or change my plan

My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...

Resolved! Says £6 a month, yet offer was 5GB for £5 for 15 months?

Hi allI joined SMARTY recently on the "5GB for £5" promotion.If I log into my Dashboard, it says on the main screen:£5 £6 per month14 months remainingI would assume therefore the offer should begin this month, but in Account Settings > Manage Planit ...

dftf by • SMARTY Maverick
  • 896 Views
  • 5 replies
  • 0 kudos

Resolved! Pausing and restarting on a different plan

I want to pause my Smarty plan renewals for a while. I will start up again within six months, but I will probably want to do so on a different plan. I did something similar before and although it worked I seem to remember there was a wrinkle with the...

Blackmyre by • SMARTY Maverick
  • 801 Views
  • 2 replies
  • 0 kudos

Billing Cycle

If I pause a few days before the new billing cycle (1st of month) and then reactivate mid-month, do I still pay from the beginning of the month or from the period I reactivated?

Auto renew

Good morning,  my smart plan has renewed automatically with one of my bank cards however it does not show the card on my portal. I would like this card to be removed so that it does not auto renew from this one. 

Auto-Renewal Failure

Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew it manually this morning and each time I get an on-screen ...

Wilma by • SMARTY Maverick
  • 9500 Views
  • 13 replies
  • 3 kudos

Resolved! Auto Renew experience

I am interested to know what other’s experience of the seamless auto renew process?I’ve been with SMARTY around 4 months, and every month, on the anniversary date,  my account goes into pause at midnight.  It renews, but I am unclear whether it has o...

Michael_T by • SMARTY Teamster
  • 17061 Views
  • 28 replies
  • 3 kudos