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auto renewal with no permission

Hi I did not sign up for auto renewal, yet you auto renewed my plan anyway. I was not planning to use the sim this month and now Ive gone and wasted 9 pounds. If you did go and auto renew my plan without specifying when I got the sim, the least  I wo...

Error or cyber attack?

I’ve had an email from what appears to be smarty saying my payment was unsuccessful for my plan. There isn’t a reason for this as I have sufficient funds and I have not cancelled my plan. With all the cyber attacks right now I wondered if this could ...

EdenBC by • SMARTY Pioneer
  • 91 Views
  • 1 replies
  • 0 kudos

Overcharging

I should be paying £9 a months but am being charged £18. My online account only shows the £9 charge but my bank shows £18. How can I contact Smarty to sort it out. The chat function wasn't very helpful. 

Very slow speed

Hi I have been with Smarty for quite a while and every time my plan renews my data is always slow, It is making me really frustrated and I am considering to cancel my plan next month unless they can fix this issue, wouldn’t recommend using Smarty to ...

Raja by • SMARTY Pioneer
  • 1751 Views
  • 9 replies
  • 1 kudos

Resolved! Remove payment option

Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one.  I want to remove these from the list (housekeeping) but I can't find how to do it. If I select on...

Smarty website

the Smarty website is an absolute joke except its not funny wasting so much time on it. the site is clunky, the opposite of user friendly and effective customer support is absent.  I wanted to change switch payment cards and although I ticked the box...

Group sims not auto renewing

I recently moved one of the 4 sims on my account using the PAC code, in the process auto renew was turned off for all accounts (strange but ok). I turned auto renew back on for the owner sim and thought nothing of it as all sims are linked to the one...

Unable to renew or change my plan

My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...

Resolved! Says £6 a month, yet offer was 5GB for £5 for 15 months?

Hi allI joined SMARTY recently on the "5GB for £5" promotion.If I log into my Dashboard, it says on the main screen:£5 £6 per month14 months remainingI would assume therefore the offer should begin this month, but in Account Settings > Manage Planit ...

dftf by • SMARTY Maverick
  • 1057 Views
  • 5 replies
  • 0 kudos

Resolved! Pausing and restarting on a different plan

I want to pause my Smarty plan renewals for a while. I will start up again within six months, but I will probably want to do so on a different plan. I did something similar before and although it worked I seem to remember there was a wrinkle with the...

Blackmyre by • SMARTY Maverick
  • 916 Views
  • 2 replies
  • 0 kudos

Billing Cycle

If I pause a few days before the new billing cycle (1st of month) and then reactivate mid-month, do I still pay from the beginning of the month or from the period I reactivated?

Auto renew

Good morning,  my smart plan has renewed automatically with one of my bank cards however it does not show the card on my portal. I would like this card to be removed so that it does not auto renew from this one.