Hi allI joined SMARTY recently on the "5GB for £5" promotion.If I log into my Dashboard, it says on the main screen:£5 £6 per month14 months remainingI would assume therefore the offer should begin this month, but in Account Settings > Manage Planit ...
I'm within the 14 day cooling off period (SIM card hasn't arrived yet!) but I ordered 1 x SIM card too many and need to cancel that SIM card for a refund. I've searched the options, but it doesn't give me a way of cancelling, it just says what the pr...
I want to pause my Smarty plan renewals for a while. I will start up again within six months, but I will probably want to do so on a different plan. I did something similar before and although it worked I seem to remember there was a wrinkle with the...
If I pause a few days before the new billing cycle (1st of month) and then reactivate mid-month, do I still pay from the beginning of the month or from the period I reactivated?
How can I opt out of "your account will auto renew" text messages from Smarty. I don't want every organisation I deal with sending me expected messages over and over again.l
Good morning, my smart plan has renewed automatically with one of my bank cards however it does not show the card on my portal. I would like this card to be removed so that it does not auto renew from this one.
Hello community, Smarty messaged to say they will automatically change my tarriff against my consent/wish, and every single time I tried to deal with customer services (this is over hours across a week as given 7 days notice) they put me in a loop of...
I have been over charged again this month on my auto repayment .
I am interested to know what other’s experience of the seamless auto renew process?I’ve been with SMARTY around 4 months, and every month, on the anniversary date, my account goes into pause at midnight. It renews, but I am unclear whether it has o...
In theory I could pause my plan but I'd rather avoid that.
Why does my plan keep pausing despite the fact I’ve got it on auto renew?
I am on 100 GB for £12 a month which auto renews on the 1st of each month. I am going away on the 24th January and back on the 24th April. I want to stay with Smarty and I must keep my number but I do not want to be paying out £12 each month I am a...
Hi I reckon we should be able to top-up via debit card when we want not just on our auto renewal it would be better
Set up my plan
Hi Peeps,I recently had a motorhome with WiFi and SMARTY sim. Sold MH but kept sim card. Temporarily paused account.I have a dual SIM unlocked mobile phone. If I activate said sim card, can I use it in my Mobile phone ? Thanks
Hi,I've got a group plan setup with multiple members, we've had some issues with using the same card more than 3 or so times (currently with chat support apparently, 24 hours passed and currently no luck), and we're in need of getting our sims back u...
Just started using Smatty for my caravan it works really well I’m just wondering I have finished using the caravan for this year and won’t be using it until next April I have stop auto renew for now how do I reactivate it next year
You’ve taken £17 out of my account I’m sure I turned of auto renew could you please refund me
Hi I stop my auto renewal because of very bad signal for past 45 days . I got over £6 credit on my account I want to change my plan but it say I have to turn auto renewal on of I want to change my plan . I rather leave smarty for good but not turn on...
