Chats & Hacks

My group owner closed his account 4 months ago. Now I realised I can’t buy add-ons! Help please.

URGENT: SMARTY is failing now, time to move to ID

Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/Smarty is honestly terrible. ID offers so much more on the same network for the same price.They offer more data per £, data rollover, more EU countries access, 30GB ...

How can sending just 13 texts in a group be classed as "business purposes" and banned ??

I tried to send just 13 texts on a group msg and received a "Message not sent: service not activated on network" error. After a long and painful online chat (you know the kind: turn off phone take out SIM wait 3 min etc etc) the online rep decided I ...

I need help to leave smarty but my son's phone is on my account and he is staying-can you help?

Created family group added family then closed account

After being with Smarty for many years, I saw a great opportunity to take advantage of setting up a family group and added my two lads. I have closed my account now and cannot manage my two lads accounts. I need help as I want to upgrade their accoun...

Reinstating my daughter to my group account

My daughter's account is still showing on the dashboard on my group account, but as closed which is correct as she left when she got a new phone with data package. I now want to reinstate her to the group, but do I 'Add an existing Smarty account' or...

Family Plan vs New Deal

Not sure if the community can help, but here goes. To add an unlimited SIM for my wife to my family plan will cost £18, but we can get it for £16 if we buy a plan via Compare The Market. Will this account have to be managed separately, or will it be ...

Group plan - not able to add new sims

I have been trying to add new sims to a group plan for the last 10 days . I have had no help from customer services chat despite several conversations. Originally I added 3 sims to my account (owner) but every time I get through the payment verificat...

Resolved! Signed up for new group plan, can I use a sim I was posted already?

I added a new plan to my group and whilst the new SIM will be sent out to me, I wondered if I could use a SIM I already had been sent (new, unused, still in it's envelope)? In the SMARTY dashboard, it says it's waiting for a number, so I guess I cann...

Remove someone from group to own account?

My daughter’s phone is in my group plan. I move this from my group account and set up her own account.When I try to remove it from my group it says she doesn’t have her own account to move it. But I can’t create an account for her unless she orders a...

Need to change Group Owner SIM to one of the Group members

I have 3 SIMs: SIM 1: group ownerSIM 2: Group MemberSIM 3: Group MemberI need to cease SIM 1 as I no longer need it. I can't just cancel it as all the account management stuff goes via the 2-factor authentication sending a code by SMS to this SIM.I w...

Resolved! Group (of 2) plan. Can I close the group owner account but keep the group member account open?

Because I can't see a way of doing it. I can't remove the group member account from the group, apparently, because it's a nickname SIM. I can't close the group owner account because I'm not switching to another provider. Am I missing something? G...

Group Plans + Bonus SIM Card

Hi All, new customer here. I got a Bonus SIM in with my new SIM so thought I would get my Daughter a contract. Disappointing too see that the new offers are only available to new customers, but I digress. So I am all set up, I click on the Group ...

Group billing

Who pays for billing of group? Info on this ambiguous at best. Finally got person/AI? on chat to confirm that on joining a group each individual member's original payment method becomes redundant and payment comes from the group owner's chosen paymen...

Resolved! Iphone mini 12 sim card

Hello... hope someone can help... I might be being dim (very possible) but have just got a Iphone mini 12 and when it comes to putting my existing sim card in, the tray looks like it should take a sim card that is the same size (nano) but the part of...

Moving my wife from Three to Smarty

Hi, currently have a SMARTY SIM for my daughter and I am looking to move my wife from Three. I noted there is a Winter offer of 15GB for £7 which will be ideal for her. But if I try to do it via a Group it seems I get either 8 GB for £ 6.30 (10% off ...

change group owner

Is it possible to change group owner Have 3 in group but want to change owner number

Adding a new Sim

I have a monthly plan for my oldest son which I pay for from my bank account and use my own email account, it renewed yesterday. I would like to add another plan for my other son who is getting a phone on his birthday on 29th Oct. What is the best w...

Resolved! Change name of a user within a group plan

Hello, I have added my son to our group plan but when his Smarty account was initially created we used my name (he was the set up before anyone else), so we now have 2 users under our group of 8 users with the same name, albeit different phone number...

Group plan topping up

Hi,I've got a group plan setup with multiple members, we've had some issues with using the same card more than 3 or so times (currently with chat support apparently, 24 hours passed and currently no luck), and we're in need of getting our sims back u...

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