I have been trying to add new sims to a group plan for the last 10 days . I have had no help from customer services chat despite several conversations. Originally I added 3 sims to my account (owner) but every time I get through the payment verificat...
After being with Smarty for many years, I saw a great opportunity to take advantage of setting up a family group and added my two lads. I have closed my account now and cannot manage my two lads accounts. I need help as I want to upgrade their accoun...
I added a new plan to my group and whilst the new SIM will be sent out to me, I wondered if I could use a SIM I already had been sent (new, unused, still in it's envelope)? In the SMARTY dashboard, it says it's waiting for a number, so I guess I cann...
My daughter’s phone is in my group plan. I move this from my group account and set up her own account.When I try to remove it from my group it says she doesn’t have her own account to move it. But I can’t create an account for her unless she orders a...
I have 3 SIMs: SIM 1: group ownerSIM 2: Group MemberSIM 3: Group MemberI need to cease SIM 1 as I no longer need it. I can't just cancel it as all the account management stuff goes via the 2-factor authentication sending a code by SMS to this SIM.I w...
Because I can't see a way of doing it. I can't remove the group member account from the group, apparently, because it's a nickname SIM. I can't close the group owner account because I'm not switching to another provider. Am I missing something? G...
Hi All, new customer here. I got a Bonus SIM in with my new SIM so thought I would get my Daughter a contract. Disappointing too see that the new offers are only available to new customers, but I digress. So I am all set up, I click on the Group ...
Who pays for billing of group? Info on this ambiguous at best. Finally got person/AI? on chat to confirm that on joining a group each individual member's original payment method becomes redundant and payment comes from the group owner's chosen paymen...
Hello... hope someone can help... I might be being dim (very possible) but have just got a Iphone mini 12 and when it comes to putting my existing sim card in, the tray looks like it should take a sim card that is the same size (nano) but the part of...
Hi, currently have a SMARTY SIM for my daughter and I am looking to move my wife from Three. I noted there is a Winter offer of 15GB for £7 which will be ideal for her. But if I try to do it via a Group it seems I get either 8 GB for £ 6.30 (10% off ...
Is it possible to change group owner Have 3 in group but want to change owner number
I have a monthly plan for my oldest son which I pay for from my bank account and use my own email account, it renewed yesterday. I would like to add another plan for my other son who is getting a phone on his birthday on 29th Oct. What is the best w...
Hello, I have added my son to our group plan but when his Smarty account was initially created we used my name (he was the set up before anyone else), so we now have 2 users under our group of 8 users with the same name, albeit different phone number...
Hi,I've got a group plan setup with multiple members, we've had some issues with using the same card more than 3 or so times (currently with chat support apparently, 24 hours passed and currently no luck), and we're in need of getting our sims back u...
I tried to send just 13 texts on a group msg and received a "Message not sent: service not activated on network" error. After a long and painful online chat (you know the kind: turn off phone take out SIM wait 3 min etc etc) the online rep decided I ...
I have my older kids on my group and I would like them to start paying for their own mobiles now they’re working. How can I remove them from the group without them losing their number. Ideally I want them to have their own smarty login where they can...
Hi all, so briefly, I used the SMARTY app to request a SIM card for my wife and Gabe her name, email address etc and the SIM duly arrived (all good so far). My wife then asked me to set up the SIM card in her phone .. challenge accepted. Then it kin...
Hi I would like to have my son join smarty he has a chip but from a different provider I would like for him to switch to smarty using his same number or do I still need to buy him a separate chip thanks
Hello there i have a group plan where I, as the owner, can set the parental control for the owner phone. However, I have another phone in the group and cannot seem to see settings to set up the parental control for that phone. Can anyone help and ad...
I have a group plan, been paying my lads SIM for months, he has never once received mobile data. Only today did my daughters SIM register. Again no mobile data despite being paid. That's four Sims being paid for with only two working, and another...
