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Data Only SIM EU

Hi, we are going to France and have a Data only SIM card for our caravan  WIFI. Do we need to adjust the card in any way and if so how as its not installed on a phone. And I understand that we are allowed 12gb after that we can top up can this be don...

Dashboard Data report for Data left for EU roaming

Hi. I am travelling and aware of the 12gb data cap, which when exceeded I can pay for a 3 day add on. I am travelling for a long time, so is there another way just to buy another 12gb extension. Also, how do I know how much data I have used. I have j...

Access in Europe

Travelling in Malta with my brother, who has the same SMARTY plan. He has internet access - I don’t  Any suggestions? 

Data add on not working

My son is currently in Austria and his data add in is not working. It is showing on his dashboard as completely unused and we’ve changed the settings for his android phone according to smarty’s instructions and video. Is there a way it is meant to be...

Resolved! Text Cyprus mobile number

I think I should be able to send a text to a cyprus mobile number. I have credits on my account. The message don't get sent though. I get error message saying text couldn't be sent. Any ideas? Thanks in advance

UK SIM not working in Australia

Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data).The SIM is recognised by my phone and multiple local phone signals are identif...

EU Roaming stopped

So, I was in Italy for a week last week and I got around 6 days of usage of my Smarty SIM without issue. Without notice, no texts or emails, being sent to me, the data went off and wouldn't reconnect. I tried all the recommended solutions on here but...

falkirk81 by SMARTY Maverick
  • 1729 Views
  • 6 replies
  • 1 kudos

Resolved! 5G whilst roaming in Spain

I can’t find any specific info on this in Q&A, so looking to anyone who has experience of this…I will be going on holiday to the Canary Islands (Spain) and this will be the first time I will have used my SMARTY SIM outside the UK.  Spain is one of th...

Michael_T by SMARTY Teamster
  • 8977 Views
  • 12 replies
  • 0 kudos

Mifi Device and data sim to be used in France

Hello. I am looking for suggestions for a Mifi device which is compatible with a sim data package (from Smarty) which is to be used in France on a Campsite. Does anyone use the above setup? What make / model Mifi do you use with the Smarty sim and wi...

Roaming in France not working

I’ve been using my plan regularly in France with no problem. My plan has just renewed whilst I’m in France and I’ve had the SMS thanking me for renewing but then another saying“Oops. It looks like this service isn't covered in your plan. To find out ...

Resolved! EU Roaming

What are the rules around roaming, especially in Spain (main land)? Currently on 100GB SIM. Thanks

Roaming in Japan

Hello, I wanted to check if anyone has been able to use their Smarty plan whilst travelling in Japan (Tokyo and Kyoto)? Were you able to use your data as normal, or was there anything you needed to add to your plan for roaming in Japan? Was the conne...