We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you fe...
Hi, we are going to France and have a Data only SIM card for our caravan WIFI. Do we need to adjust the card in any way and if so how as its not installed on a phone. And I understand that we are allowed 12gb after that we can top up can this be don...
Hi. I am travelling and aware of the 12gb data cap, which when exceeded I can pay for a 3 day add on. I am travelling for a long time, so is there another way just to buy another 12gb extension. Also, how do I know how much data I have used. I have j...
To everyone reading , Hope yoy can advise me or help . I will soon be visiting Wroclaw, Poland for afew days . I'm from the UK and have the twelve pound a month 100gb Smarty Deal . I want to be able to use my Samsung Android mobile phone while I'm ...
Travelling in Malta with my brother, who has the same SMARTY plan. He has internet access - I don’t Any suggestions?
My Huawei Mobile Router works well in the UK. I have not been able to access the IP (192.169.8.1) and do not know how to change the settings so that I can use it occasionally for data roaming in Europe (Austria). Any advice would be greatly appreciat...
My son is currently in Austria and his data add in is not working. It is showing on his dashboard as completely unused and we’ve changed the settings for his android phone according to smarty’s instructions and video. Is there a way it is meant to be...
I think I should be able to send a text to a cyprus mobile number. I have credits on my account. The message don't get sent though. I get error message saying text couldn't be sent. Any ideas? Thanks in advance
To whom it concerns I set up my phone for overseas coverage in Australia and New Zealand it qprin Aick
Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data).The SIM is recognised by my phone and multiple local phone signals are identif...
I will be shortly moving to Italy for a year then returning to the UK. I am required to have an Italian mobile number so I won't be using my current number. Can I just stop my plan until I come back and reactivate my SMARTY number?
Why can I not get 4g in Spain
So, I was in Italy for a week last week and I got around 6 days of usage of my Smarty SIM without issue. Without notice, no texts or emails, being sent to me, the data went off and wouldn't reconnect. I tried all the recommended solutions on here but...
I can’t find any specific info on this in Q&A, so looking to anyone who has experience of this…I will be going on holiday to the Canary Islands (Spain) and this will be the first time I will have used my SMARTY SIM outside the UK. Spain is one of th...
Any help with using my Smarty sim in Istanbul would be appreciated Basically it won’t work, tried help desk, not much use which is hugely disappointing
Hello. I am looking for suggestions for a Mifi device which is compatible with a sim data package (from Smarty) which is to be used in France on a Campsite. Does anyone use the above setup? What make / model Mifi do you use with the Smarty sim and wi...
I’ve been using my plan regularly in France with no problem. My plan has just renewed whilst I’m in France and I’ve had the SMS thanking me for renewing but then another saying“Oops. It looks like this service isn't covered in your plan. To find out ...
What are the rules around roaming, especially in Spain (main land)? Currently on 100GB SIM. Thanks
