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Mifi Device and data sim to be used in France

Hello. I am looking for suggestions for a Mifi device which is compatible with a sim data package (from Smarty) which is to be used in France on a Campsite. Does anyone use the above setup? What make / model Mifi do you use with the Smarty sim and wi...

Roaming in France not working

I’ve been using my plan regularly in France with no problem. My plan has just renewed whilst I’m in France and I’ve had the SMS thanking me for renewing but then another saying“Oops. It looks like this service isn't covered in your plan. To find out ...

Resolved! EU Roaming

What are the rules around roaming, especially in Spain (main land)? Currently on 100GB SIM. Thanks

Roaming in Japan

Hello, I wanted to check if anyone has been able to use their Smarty plan whilst travelling in Japan (Tokyo and Kyoto)? Were you able to use your data as normal, or was there anything you needed to add to your plan for roaming in Japan? Was the conne...

EU travel

I regularly travel to Spain as I have a property there. Smarty has always worked ok, mobile roaming set as instructions. But this trip has been a nightmare. Roaming not working, phone only working when connected to WiFi. I have friends who have also ...

Resolved! No reception abroad

The data sim in our campervan TV worked twice, in different locations in Europe.  The sims in our iPhones worked perfectly throughout.  I have adjusted the settings and we were clearly not in a blackspot.  The sim worked again in the uk.  Can anyone ...

Mob.asm.net

Hi,I changed my apn settings as instructed (I’m in Portugal) but my phone now doesn’t work except on WiFi. I have enough data left on my plan so not sure why. It caused a bit of a nightmare in getting from the airport, so pretty frustrated at my rece...

EU Roaming stopped

So, I was in Italy for a week last week and I got around 6 days of usage of my Smarty SIM without issue. Without notice, no texts or emails, being sent to me, the data went off and wouldn't reconnect. I tried all the recommended solutions on here but...

falkirk81 by • SMARTY Maverick
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  • 2 replies
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Phoning France from UK

nformation throughout is very patchy and deliberately evasive. I joined Smarty believing I would be able to phone France as a part of the deal. It seems not. What do I need to do to be able to phone France and which Add-on do I need to purchase to co...

Data add on while in France

HiI have 6gb of data left, it runs out in 20 days. I'm in France and would like more data.If I purchase an extra 15gb now would I lose the 6gb I already have?Also, can I keep purchasing 15gb, say every two weeks or am i limited?

Resolved! Spain

Can I phone spanish mobile numbers when I'm in Spain 

Resolved! Mifi roaming EU

Hi, I'm new to SMARTY and a techno-idiot. I'm using a data only sim in my huawei mifi which I had with previous plan with Three. I have got it running in the UK, no problem so that's great but I now need it to work abroad in the EU. All the info seem...

Resolved! New user - can't connect to Wifi during transfer period

I'm a new customer, I transferred from EE and activated my SIM 2 days ago.  I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I...

2644212 by • SMARTY Maverick
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  • 12 replies
  • 0 kudos

Resolved! Roaming

I am trying to set up my data roaming and on checking my android phone it initially seemed that all settings had automatically been entered and were correct apart from one “APN Type” SMARTY instructions stated to have “mob.asm.net” but my setting was...

Resolved! UK to Europe issue

Smarty SIM Worked great for a mobile WiFi hub in the motorhome in UK. On trip to Europe msg on iPhone says ‘no internet’. Wife & myself both have iPhones with O2 so data roaming charges are the same as in the UK. Any clues how we get the HUAWEI/Smart...