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Phoning France from UK

nformation throughout is very patchy and deliberately evasive. I joined Smarty believing I would be able to phone France as a part of the deal. It seems not. What do I need to do to be able to phone France and which Add-on do I need to purchase to co...

Data add on while in France

HiI have 6gb of data left, it runs out in 20 days. I'm in France and would like more data.If I purchase an extra 15gb now would I lose the 6gb I already have?Also, can I keep purchasing 15gb, say every two weeks or am i limited?

Resolved! Spain

Can I phone spanish mobile numbers when I'm in Spain 

Resolved! Mifi roaming EU

Hi, I'm new to SMARTY and a techno-idiot. I'm using a data only sim in my huawei mifi which I had with previous plan with Three. I have got it running in the UK, no problem so that's great but I now need it to work abroad in the EU. All the info seem...

Resolved! New user - can't connect to Wifi during transfer period

I'm a new customer, I transferred from EE and activated my SIM 2 days ago.  I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I...

2644212 by • SMARTY Maverick
  • 6257 Views
  • 12 replies
  • 0 kudos

Resolved! Roaming

I am trying to set up my data roaming and on checking my android phone it initially seemed that all settings had automatically been entered and were correct apart from one “APN Type” SMARTY instructions stated to have “mob.asm.net” but my setting was...

Resolved! UK to Europe issue

Smarty SIM Worked great for a mobile WiFi hub in the motorhome in UK. On trip to Europe msg on iPhone says ‘no internet’. Wife & myself both have iPhones with O2 so data roaming charges are the same as in the UK. Any clues how we get the HUAWEI/Smart...

Traviling to Spain

I have used my phone in Spain about 4 times and use the settings provided by smarty but it is so un reliable and drops out all the time and cannot be relied on. All other UK networks seem to work fine, it's so frustrating that I am thinking of changi...

Data usage on 4g router

I have just purchased a iogiant 4g router to use when I am away. I installed my new smarty sim on Friday to test it st home in the UK and have brought it away with me.I initially bought a 2mb plan, which I know is very small but just initially want t...

Not receiving some texts abroad

I am currently not receiving texts from some people known to me and organisations (including frustratingly two stage verification codes) while abroad in Australia.  Texts from others including Smarty's verification code work fine.   I have the releva...

Mjw126 by • SMARTY Pioneer
  • 2290 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming

Hi Currently in Tenerife. How do I use my data WiFi is off mobile data is on. Do I need to turn roaming on even though it says might incur significant charges. Probably dumb question but I don’t want any shocks

Resolved! Roaming

How do I set up roaming - the 8-point set of instructions doesn't seem to apply to me.  When I open (1) "Settings", I don't get "Wireless and Networks" or "Connections" - I get "Other wireless connections".  Step (2) is to tap "more", then (3) "Open ...

Grimbo by • SMARTY Pioneer
  • 1527 Views
  • 1 replies
  • 0 kudos

Smarty (Three) roaming partners ?

I have been unable to find a list of Three / Smarty roaming partners.  Is there a list available anywhere ? I am particularly interested in the roaming partners in the USA, wondering whether it will be ATT, T-Mobile, or Verizon. 

JJP2 by • SMARTY Pro-coach
  • 3984 Views
  • 6 replies
  • 0 kudos

Resolved! Egypt

Do I need to switch roaming on when I land in Egypt? I only want to use data for internet and wifi calling (There is no 5G)? Am I better off to but a local SIM when I arrive?