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2644212
SMARTY Maverick
Joined 14-04-2024
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Re: New user - can't connect to Wifi during transfer period
I appreciate any replies to this, even though some give the impression of being from employees rather than customers. Here are a few things that I could not use my phone for after switching from EE to Smarty - tested over the past week, on my usual commute and around central London: using wifi calling, opening City Mapper to look up live train times, streaming music, loading tiktok videos. This is my fault for switching without doing any research on networks. I had signed my brother up to Smarty when he arrived to London and I thought it was fine, because he hadn't complained. Now I think I know why sometimes messages between us on FB messenger don't get delivered for days at a time. I looked up different networks and found that EE has, by a long measure, the best network coverage including 5G. I had been spoiled for years and didn't realise I had it so good. I don't care if it costs more, I switched back this week and am awaiting my new SIM (which unlike Smarty, will come pre-loaded with my number so there won't be days wasted on a different number). It's infuriating not being able to use your phone for basic functions. So I have wasted a lot of time and endured aggravation to end up back where I started - at least now I'm on a cheaper contract with EE with a discount for a new customer sign on applied.7.1KViews0likes2CommentsRe: New user - can't connect to Wifi during transfer period
Thank you for taking the time to reply. I had no service on either provider. I have got the wifi connection working after connecting the iPhone to my Macbook and doing both a software update and restoring the phone (just updating the network settings and APN hadn't worked). I'm too scared to toggle the wifi off and on in case it stops working again (superstition rather than logic). The wifi connection stopped working this morning - no new apps were downloaded - there is a personal VPN but that wasn't causing any issues previously. I can't know what caused the issue - maybe it was Apple - but being in the transfer period made me suspect the network change. Hopefully this will help anyone in future with the same issue. Would still appreciated feedback on the general quality of data on Smarty but I guess I'll find out over the next few days once I switch over. After this I think it might be a case of getting what you pay for.7.4KViews0likes2CommentsRe: New user - can't connect to Wifi during transfer period
Yes it's my home broadband, which is working. I have updated my phone settings and changed the APN as per their help topics. I have a temporary number. I have no mobile service. I cannot connect to my own, working wifi. Nothing has changed on my phone apart from the transfer between EE and Smarty. You are right, I should be able to get mobile data. And I should be able to use my home wifi regardless. I appreciate you taking the time to reply but I'm looking for help from anyone who has experienced a similar issue during porting with connecting to wifi in case there is a workaround - as customer services are unable to understand the issue or assist.7.3KViews0likes4CommentsNew user - can't connect to Wifi during transfer period
I'm a new customer, I transferred from EE and activated my SIM 2 days ago. I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I can't download any data or use any apps. My iPhone does not connect to Wifi as of this morning. I could understand an issue with data connection during the transfer, it's mentioned that this can take place, but it's completely illogical that the Wifi isn't connecting. It appears to be connected, I have reset it, I have checked for network errors on Zen (it's working on my laptop). I have reset my network settings, and updated the APN. Smarty customer services were not helpful - they kept answering in regards to service outages for mobile data due to engineering works and 'too many people trying to connect to the mast at once'. That's not the issue for me at home, obviously, and I can think of no other reason that my iPhone is behaving so strangely apart from the transfer. Has anyone else had this issue during transfer, how long did it last, how did they resolve? I don't know if it will work itself out in a day or two or it's a permanent issue that I need to fix urgently. The response from customer services has made me worried I've made a terrible mistake in joining Smarty, particularly as I've seen lots of comments/complaints today on the forum about data connection and wifi connection being bad - I'm used to getting a decent 5G service and being able to stream music and download video on mobile with no issues. If anyone has any advice I would appreciate it - I need my phone to work because of all the app based authentication on my phone.Solved7.5KViews0likes12Comments