chaning plans

60 Topics

Help with plan
Hi I have a problem, I am out of data and don't want to adds on again but I changed my plan to have more data monthly and I want to use it now while will not renew until six days when my the other plan might start ... I need to start my plan now, I have just an hour data... Pls help me
Solved
HonyFad_3683809
03-06-2026 Place Chats & Hacks
38Views
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1Comment
can existing customers get promotional offers
Can existing customers get promotional offers so for example if I am on the £7.00 8 GB plan and smarty do a promotion of 120GB for £10.00 as an existing customer can I change to that plan and get the 120GB or do I only get the standard 40GB.
Solved
JamesMi_3733819
24-05-2026 Place Chats & Hacks
65Views
0likes
2Comments
Switch from Data Only to Data + Calls
HELP - Old data only SIM stopping me moving main phone to Smarty I have an old data only SIM I use to use in a mobile Router, which is currently does not have an active payment. I would like to switch my main phone to Smarty, but cannot fine a way to do it. The problems are: With my old sim, I cannot select a data + calls option to renew the SIM and put it in my phone, this would be the simplest solution. I don't need this data only SIM anymore once I have switch my main phone to Smarty. I have a spare new SIM, but cannot add it to my account, yes there is the 'group' option, but I need to remove the old data SIM from my account as I don't need it any more, and so it would not be a group. No way I can delete the account associated with the old SIM and start again with the new SIM. Does anyone have any suggestions on how to get my main phone on to smarty ? Thanks
Solved
MarkWal_2873962
10-05-2026 Place Chats & Hacks
85Views
0likes
5Comments
need help with adding sim questions
good day folks,I have unlimted wifi in my wifi dongle to my pc (£20) no problems there.I would like to add a unlimted calls and texts (iv just lost my job on the 19th of feb) to my mobile phone (ie i have a sim here @ £10-40gb data,unlimted calls/texts (i want to keep my wifi dongle separate to my fone as my sony experia 10 iii does not accept the 4g lte,beleive me iv tried),so i have the pac code from o2 (but ill do that later on here) how can i add this new mobile fone number to my account? 1,just pay one account on here,2,change the £10 to the £6 unlimted calls/txts?,these sims are for my usage only,my o2 is trash,i cant get a signal barely,tanks for your help,jim
Solved
JamesFo_3382410
20-04-2026 Place Chats & Hacks
84Views
0likes
1Comment
Difficult to renew
Why is it so hard to renew a plan if I miss a payment. I forgot to move the money over and now I can’t renew my plan. FIX YOUR SYSTEM
KamrunR_2172692
20-04-2026 Place Chats & Hacks
81Views
0likes
1Comment
I am regret purchase this line
I has this line on 2rd March, with plan of 40gb of £17 monthly, l cannot able to use the data for once, because it my second line. I try to chat for help to change my plan or cancel. Not through. I am cancel the subscription on my account, can anyone help how to reach the customer care service. Please
FolukeA_4034665
05-04-2026 Place Chats & Hacks
79Views
0likes
2Comments
Spam messages
I have an contract but everyday I received message about SMS or other I am not sure if smarty send me or not
PARMIND_1007483
26-03-2026 Place Chats & Hacks
33Views
0likes
1Comment
Help - contact.
I have ordered the wrong type of sim how can I cancel this and change it for a data only sim. I cannot find any way of contacting anyone - advice greatly appreciated please
PaulaFe_4016221
19-02-2026 Place Chats & Hacks
282Views
0likes
1Comment
sim will active without activating plan?
Hi everyone, I need to know once i have purchased smarty sim, im using for to get otp. so is this must to buy a plan to activate sim or to get otp.? If i cannot buy plan, does my sim blocked by smarty or my number will closed ?
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HamzaAn_3625369
17-01-2026 Place Chats & Hacks
195Views
0likes
1Comment
Cancelled but still keeps taking money
I cancelled my smarty on October 3rd 2025. Money comes out the 10th of every month so 4x £20 has come out after I’ve cancelled! The money is still coming out every month and even though I keep cancelling it it’s still coming out what do I do!? Thank you
Solved
LeeGibb_1764856
11-01-2026 Place Chats & Hacks
99Views
0likes
1Comment