chaning plans
60 TopicsHelp with plan
Hi I have a problem, I am out of data and don't want to adds on again but I changed my plan to have more data monthly and I want to use it now while will not renew until six days when my the other plan might start ... I need to start my plan now, I have just an hour data... Pls help meSolved38Views0likes1Commentcan existing customers get promotional offers
Can existing customers get promotional offers so for example if I am on the £7.00 8 GB plan and smarty do a promotion of 120GB for £10.00 as an existing customer can I change to that plan and get the 120GB or do I only get the standard 40GB.Solved65Views0likes2CommentsSwitch from Data Only to Data + Calls
HELP - Old data only SIM stopping me moving main phone to Smarty I have an old data only SIM I use to use in a mobile Router, which is currently does not have an active payment. I would like to switch my main phone to Smarty, but cannot fine a way to do it. The problems are: With my old sim, I cannot select a data + calls option to renew the SIM and put it in my phone, this would be the simplest solution. I don't need this data only SIM anymore once I have switch my main phone to Smarty. I have a spare new SIM, but cannot add it to my account, yes there is the 'group' option, but I need to remove the old data SIM from my account as I don't need it any more, and so it would not be a group. No way I can delete the account associated with the old SIM and start again with the new SIM. Does anyone have any suggestions on how to get my main phone on to smarty ? ThanksSolved85Views0likes5Commentsneed help with adding sim questions
good day folks,I have unlimted wifi in my wifi dongle to my pc (£20) no problems there.I would like to add a unlimted calls and texts (iv just lost my job on the 19th of feb) to my mobile phone (ie i have a sim here @ £10-40gb data,unlimted calls/texts (i want to keep my wifi dongle separate to my fone as my sony experia 10 iii does not accept the 4g lte,beleive me iv tried),so i have the pac code from o2 (but ill do that later on here) how can i add this new mobile fone number to my account? 1,just pay one account on here,2,change the £10 to the £6 unlimted calls/txts?,these sims are for my usage only,my o2 is trash,i cant get a signal barely,tanks for your help,jimSolved84Views0likes1CommentI am regret purchase this line
I has this line on 2rd March, with plan of 40gb of £17 monthly, l cannot able to use the data for once, because it my second line. I try to chat for help to change my plan or cancel. Not through. I am cancel the subscription on my account, can anyone help how to reach the customer care service. Please79Views0likes2CommentsCancelled but still keeps taking money
I cancelled my smarty on October 3rd 2025. Money comes out the 10th of every month so 4x £20 has come out after I’ve cancelled! The money is still coming out every month and even though I keep cancelling it it’s still coming out what do I do!? Thank youSolved99Views0likes1Comment