E-Sim with new phone problems no calls texts etc
I have recently upgraded from an Iphone 13 to an Iphone 15 and transferred everything over using the E-Simm option - I cannot access any networks, make or receive calls or text and anything outside of normal wifi I cannot receive. I have not changed my mobile number or any other details just the phone4 days without service after porting - number never bound to eSIM - forced to leave
I ported my number to Smarty on 3rd June 2026. My number never bound to any Smarty eSIM. I had 4 replacement eSIMs issued across 4 days, multiple agents giving the same ineffective reset instructions repeatedly, and one agent closing the chat claiming the issue was resolved when it was not. After 4 days of complete service loss as a business owner, missing critical calls and communications, I was forced to port away to another provider. Smarty offered £10 as full and final compensation, which I refused. I now have an active Resolver complaint open and will be escalating to the Communications Ombudsman if not resolved adequately. If you are considering porting to Smarty via eSIM, be aware that their backend provisioning process and support team are not equipped to handle porting failures. The network itself is fine but their customer service is not fit for business use.
I am regret purchase this line
I has this line on 2rd March, with plan of 40gb of £17 monthly, l cannot able to use the data for once, because it my second line. I try to chat for help to change my plan or cancel. Not through. I am cancel the subscription on my account, can anyone help how to reach the customer care service. Please
