Miss sold? Tariff’s different to advise given in chat
I need clarification. Through the Smarty chat, I have been advised to select a mix and match approach to my family’s migration to a Smarty sim, however I was advised incorrectly, as the 24gb for £7 doesn’t exist as an option for Mix & Match - Disappointing. Would I have made the switch if I had known the true cost of transferring my whole family? Probably, but please Smarty, the advise to your consumer needs to be correct at the time of publishing.
Scheduled Plan Change Failed Again (Evidence Attached) – Urgent Help Needed
I am looking for some help or advice from the community as I am now stuck without data despite having a confirmed plan change scheduled for today. The Background: I raised a complaint (Ref: 34545993#1355880) weeks ago regarding plan issues. I received a formal email from a Customer Excellence Associate on Dec 1st stating that I was placed on the 60GB for 8 pound offer, which would take effect from my next renewal date on 29/12/2025. The Issue: Today is Monday, 29th December. My previous plan has expired and shows 0KB left. However, the 60GB plan has NOT activated. Even though my Manage Plan screen clearly shows the 60GB/8 pound plan as a Scheduled plan change, the system is now asking me to manually renew or buy an add-on. The Proof: I have screenshots showing: My dashboard showing 0KB left and the reset date as today.[1] The email from SMARTY Complaints confirming the 60GB plan for today's date. [2] My Manage Plan screen showing the 60GB plan is correctly Scheduled but hasn't triggered.[3] This is the second month this has happened. I followed the instructions, waited for the reset, and the system has failed again. I am now without the service I was promised in writing. Has anyone else experienced a Scheduled Plan Change failing to trigger on the renewal date? How did you get it fixed without paying extra? I need help to understand why the update hasn't worked. This is the second month this has happened. I followed the instructions, waited for the reset, and the system has failed again. I am now without the service I was promised in writing. https://ibb.co/SwcyxxVN 2. https://ibb.co/yF4M5rzT 3. https://ibb.co/Y4cDF8FD
Closing a group
Been with Smarty for years and had a group plan. Connection became abysmal, so closed my main phone account. I cannot now log in / see dashboard etc because the main account is closed. How can I terminate the sim thats still on the group account? No way of contacting SMARTY directly. All 'help' questions/replies do not cover the messages I receive. The usage on the existing SIM is nil, as there is NO reception where I now live. Thanks for any help.
Changing mobile number - getting too many robo calls
Hi, does anyone know if it's possible to change the mobile number for one's account? Looks like my number has hit a robo call list and I'm getting 2/3 calls from Chinese robo callers per day. Would be be easier to just get a new SIM and close down the existing account?Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network. Edit - This is now all working and no longer saying paused but it's still saying ive activated a new sim and do I want to bring my number over. I still havent activated a new sim and am still using my previous smarty sim.Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network.
Group plan and transferring
I set up a smarty account for my daughter several months ago, but I used my name and email. I now want to switch my main number to smarty and add my daughter's existing number to a group plan with my main number as the group leader. I'm not clear about the best way to do this, does anyone have any suggestions? I have a smarty SIM ready to go, which was ordered through my daughter's account refer a friend.
