We are refreshing our tariffs to offer more choice, more data, and more value for money.
As the price of everything seems to keep going up, we want to keep our new plans as simple and honest as possible. So, if you want to get more SMARTY for your money, check out the latest plans available to you. You can always keep your current plan if you’re happy with it. But if there’s a new tariff that takes your fancy, just select it on your dashboard and it will update on your next renewal 😁 Go to your dashboard here. Are you going to change to one of the new plans? What do you think of them? Comment below.
Just joined...just leaving
Switched over from ID mobile about 1 week ago and since then have no connection at all. I can connect to Wifi and make wifi calls, but when out and about the Sim shows no connection and and excalamation over my Pixel 9 Signal status. Obviously I've checked my APN details against those supplied, restarted, ejected and reinserted SIM...nothing.
Smarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?
Short codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim x
Change of plan from data only to the one with calls and messages
Hello, I recently bought a data plan with a physical card but i need a phone number. How can i change my plan from data only to a standard "Unlimited calls and messages + data"? I'd be really thankful for any help because I can't find any solution for this problem.
4 days without service after porting - number never bound to eSIM - forced to leave
I ported my number to Smarty on 3rd June 2026. My number never bound to any Smarty eSIM. I had 4 replacement eSIMs issued across 4 days, multiple agents giving the same ineffective reset instructions repeatedly, and one agent closing the chat claiming the issue was resolved when it was not. After 4 days of complete service loss as a business owner, missing critical calls and communications, I was forced to port away to another provider. Smarty offered £10 as full and final compensation, which I refused. I now have an active Resolver complaint open and will be escalating to the Communications Ombudsman if not resolved adequately. If you are considering porting to Smarty via eSIM, be aware that their backend provisioning process and support team are not equipped to handle porting failures. The network itself is fine but their customer service is not fit for business use.
Changing from Data-Only plan to Calls, Texts and Data plan
Hello SMARTY community! I have previously used a SMARTY SIM in a 4G router when my internet line was having issues, so my account plan (Not currently active) is for data-only plans when I try to renew. With recent price increases on my EE phone SIM, which has just recently switched from a 24 month contract to a monthly rolling, I am considering moving over to SMARTY as my main phone SIM. Is there a way to change my account over to a calls, texts and data plan, instead of data-only? I have tried using the live chat option within the app, however it keeps getting stuck at the beginning when it asks for my SMARTY phone number, it auto fills that and then I cannot progress the chat any further. Thank you in advance for any help. - Mark
