Forum Discussion

Mark1337's avatar
Mark1337
SMARTY Rookie
09-03-2023

Changing from Data-Only plan to Calls, Texts and Data plan

Hello SMARTY community!

I have previously used a SMARTY SIM in a 4G router when my internet line was having issues, so my account plan (Not currently active) is for data-only plans when I try to renew.

With recent price increases on my EE phone SIM, which has just recently switched from a 24 month contract to a monthly rolling, I am considering moving over to SMARTY as my main phone SIM.

Is there a way to change my account over to a calls, texts and data plan, instead of data-only?

I have tried using the live chat option within the app, however it keeps getting stuck at the beginning when it asks for my SMARTY phone number, it auto fills that and then I cannot progress the chat any further.

Thank you in advance for any help.

- Mark

Chaning plans

2 Replies

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    09-03-2023

    Hey  Mark1337,

    For the moment you can purchase an out-of-plan add-on, this will let you make calls and texts. You will need to get in touch with us so we can cheng the plan, there are a few ways you can speak to us, here is our contact us page to help   https://smarty.co.uk/contact 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    09-03-2023

    Can you try using the web chat from an iPad, tablet or laptop Mark1337?

    The agents work 8am - 8pm daily. 

    Currently, I don't think this is possible.
    Just checked my ONLINE dashboard, and my data only SIM plan allows me to change to another data only SIM plan - not a calls, texts and data plan.

    Probably easier to order a new SMARTY SIM, then add it to your account by creating a Group Plan.
    Once you've ported/transferred your number over, just tidy-up your group members - good luck Mark1337.