Forum Discussion
E-Sim with new phone problems no calls texts etc
I have recently upgraded from an Iphone 13 to an Iphone 15 and transferred everything over using the E-Simm option - I cannot access any networks, make or receive calls or text and anything outside of normal wifi I cannot receive. I have not changed my mobile number or any other details just the phone
1 Reply
LisaDow_4082074 May be a silly question but anyway.......Did you try to transfer esim from the 13 to the 15? If so, did you follow the directions or try to use the original code? OR Did you have a physical sim in the 13 and try to move to an Esim in the a5 directly?
Check what your Account Dashboard says and then web chat with smarty Support if you are still having problems.
