No signal - terrible experience
The past 3/4 months I’ve had the worst experience with Smarty, looking at posts from 2022 I can tell it’s an ongoing issue. I no signal in or around my home in North London. I’m constantly turning my data on and off for two minutes of consistency. I contacted Smarty and they said it’s a mast issue with no timeframe on when it would improve. I think it’s totally unacceptable to pay for such an unreliable service. DAILY I HAVE NO STABLE DATA AT ALL whilst working from home. They offered me £4.60 compensation to my next bill but I’ve requested my PUK and I’m moving networks. The customer service are like robots, I guess they have a script and are just doing a job but they can’t do anything. I feel bad because I made my family move over when I first joined because I thought it was reliable and affordable but I’d rather pay more for another network with reliable service in my area. If they can’t promise stable network in an area LET THE CUSTOMER KNOW AT THE POINT OF PURCHASE. I feel cheated. DON’T WAIT AROUND FOR SMARTY TO IMPROVE. CHANGE NETWORKS IMMEDIATELY. Don’t be like me and waste £20 each month for a few hours of data a day when I’m out and about only to come home and have nothing.URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.
No signal emergency calls only
This morning (23rd July 2025) my phone was displaying full 5G signal, however was unable to access the Internet. I have an active smarty plan. For my postcode Three's website says no issues. When on wifi I have checked down detector and news and there don't seem to be any reported issues. Doing flight mode off and on doesnt work. Rebooting phone doesnt work. In mobile network settings performing a manual roam by selecting any other network and trying to reselect smarty doesnt work, in fact it refuses to connect. In mobile settings selecting 4G preferred or turning volte off/on doesnt work. This issue has been going off and on since 5:40am until 8am today. My phone has finally connected back to 5G and Internet is working again. Could this be Vodafone and Three messing about with the masts in the West Midlands overnight? Anyone else in the West Midlands and experienced no Internet overnight and seeing emergency calls only displayed on screen? I would add a screenshot here but there doesnt seem to be the option to.Slow data uploading
Have just joined Smarty, and am astounded that I get 5G data in my house. I ran a speed test which showed 200+ mb/s (that's better than my broadband wifi connection), but only 1mb/s upload. Is there a reason for this stark contrast? Does Smarty operate uploading restrictions for some reason?
Worst Costormer services ever
This is the worst to none customer services support I have ever encountered, I have just spent almost 2 hours with the agent creating a piecemeal situation without resolving my issue of slow speed. Its my worse decision made to move to this network. Its claims to be 5G but from my experience that a fake claim as since joining the network I have never received any 5g network signals even though my other phone on 5G is always on 5G signal. I have raised a formal complaint and will keep posted on response
