Quite possibly the worst network I've ever used in the UK
This network is legit the worst network I've ever used I have to constantly toggle airplane mode to reset the connection how are you charging for non existent internet I live in the Worcestershire District and your service is abysmal constant disconnects when I took a trip to Scarborough you literally have 0 service there too lol but it doesn't matter where I am in the UK your service is absolutely terrible I am also with three broadband and they are much better than you and your both the same thing almost 😂 it's honestly time I leave I been with you for a year because I don't switch to pay more but at this point I feel like I'm paying for nothing anyways is that why prices are unbeatable because your service is unbearable? Doesn't matter what phone I use where I am on the UK your service will always remain the poorest weakest network I've ever used think it's time your CEO builds more towers lol I don't know just brainstorming ha . Either 3 things are happening to me Your throttling my connection Your service is just over capacity which shouldn't be the consumer that suffers Or your network is basically trash 🗑️
Short codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim x
Slow internet Staffordshire
Currently having problems with intermittent and slow 5G and 4G in the Staffordshire area. I have reset my Home router disconnected devices, conducted speed internet test with no avail to fix the problem. I’ve checked the network settings there’s been no reports of any problems in my area, however consistently my Internet seems to drop. it is a small household which doesn’t use much internet at all, I was really impressed with smarty for the last six months however I might have to end my rolling contract, if this continues. Any suggestions?
Very weak signal and slow mobile data in South Grangemouth
Hello, For the past 7 days, the mobile signal in the southern part of Grangemouth has been very weak. Mobile data is also extremely slow, with very high latency (ping), making it difficult to use the internet. Could you please check if there is an issue with the local network or if any maintenance work is taking place in this area Thank you.Calls from 3 network saying I need a new sim
Anyone else being contacted by 3 network, saying I need a new SIM card for the 5g network, their asking for my details so they can send me a new 5g sim, I explained that I was with smarty and that my phone is working fine on 5g, they kept pushing for my details, I asked if I’m a customer of yours how come you don’t have my details, I politely told them that I would contact my provider smarty and ask them if I need a new card, they weren’t very happy and said well call back. Anyone else getting these calls
Looking for better coverage? Poor signal?
I live in Bath Spa, and have been on Smarty since 9/2025. For a good signal and enjoyable network experience, it is worth here especially to know a few things. As previously I was with O2 for a few years back. Only being in Bath longer, I've started having signal dropout and throughput problems. So I went to a local mate's mobile shop that I've known over 10 years to ask for some advice. His first point was "Are you on O2?", and soon after then I learned my answer. Myself too I noticed that with 5g connected coverage, here in Bath is the best way to signal/usage stability. He then recommended EE, however to get 5g from them, you need to be on contract. I didn't want that, so I tried Smarty and loved it ever since. MORE TO THE POINT OF COVERAGE AND IMPROVEMENT To sum things up. To stop having problems with finding better coverage, signal, or throughput, you need to focus on how and where you get signal. To help you do this to the above, I found a open source app called Open Signal (no charges, no ads, signups, no bs). There you'll find everything to help you approach and furthermore calibrate things better. It has tests for video quality limits, latency, and signal direction. There's a coverage map, a currently connected cell tower direction compass (just walk around with on screen arrow), and a table showing available 2g/3g/4g/5g available percentages at spot, and a map of available local cell towers(with a signal connected line from current tower to you). So objects and placement around(buildings, structures, interference), can be addressed to optimise your experience. Open Signal is a great tool for customising your signal experience anywhere. You can get it on the app store. Its completely ad and payment free.
SIM disconnected
This has happened across two phones And across e sim and physical Sims. I can be in an area I know has signal Not overly crowded or built up etc Then suddenly a ! Will appear next to my signal bar While it still claims to have 4 or 5 g signal But I don't have any signal I have to go into my phones settings and switch the SIM on and off again to get it to work. Never run out of data etc anyone else have this issue or just me ? Getting frustrating having to do this daily now
No signal - terrible experience
The past 3/4 months I’ve had the worst experience with Smarty, looking at posts from 2022 I can tell it’s an ongoing issue. I no signal in or around my home in North London. I’m constantly turning my data on and off for two minutes of consistency. I contacted Smarty and they said it’s a mast issue with no timeframe on when it would improve. I think it’s totally unacceptable to pay for such an unreliable service. DAILY I HAVE NO STABLE DATA AT ALL whilst working from home. They offered me £4.60 compensation to my next bill but I’ve requested my PUK and I’m moving networks. The customer service are like robots, I guess they have a script and are just doing a job but they can’t do anything. I feel bad because I made my family move over when I first joined because I thought it was reliable and affordable but I’d rather pay more for another network with reliable service in my area. If they can’t promise stable network in an area LET THE CUSTOMER KNOW AT THE POINT OF PURCHASE. I feel cheated. DON’T WAIT AROUND FOR SMARTY TO IMPROVE. CHANGE NETWORKS IMMEDIATELY. Don’t be like me and waste £20 each month for a few hours of data a day when I’m out and about only to come home and have nothing.
