5g

42 Topics

Very poor indoor signal at home
hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do anything and speeds are in kilobytes. I have complained multiple times to the Customer Services team, but they keep saying that there is some unplanned maintenance. However, this has been going on for the last few months. I have tried all the techniques like resetting my phone, resetting network, settings, et cetera. The customer service team is not helpful, at least they should offer me some sort of discount For the fact that I am not able to use the services in My Home.
abdulhaseeb2000
18-12-2022 Place Chats & Hacks
15KViews
10likes
17Comments
My SMARTY experience so far…
I joined SMARTY around 7 months ago and I wanted to share my own experience, so that others can hopefully can benefit from what I have learned so far… I live in Wakefield, West Yorkshire and the networks here are generally pretty good on the whole, some better than others. I had previously been with O2 and MVNOs using O2 giffgaff and Sky, because these had been generally the most reliable for me. Sky then introduced roaming charges…so, I left and moved to Lebara (MVNO running on Vodafone). After a few weeks of poor data connectivity I decide to move to SMARTY…the first time I’ve used 3 network infrastructure. My move to SMARTY wasn’t perfect. It wasn’t as smooth as with other providers, and seemed to take ages to fully port ie usually one goes off, the other goes live…but it took almost a day to fully move over! But, eventually everything went through and it was working. I’d already done a “pre test” with a free 3 PAYG SIM to test I could get SMARTY, and was amazed I had 5G in my home, albeit only showing 1-2 bar on my iPhone 14 Pro, but 5G and speeds around 200Mbps (so, don’t just go with how many bars your phone is showing). Billing was a challenge for the first few months. The issue is the delay in the processing information on your dashboard…so your service appears as if it has not renewed but it is the delay in SMARTY processing the payment! Once I’d sussed this, everything has been smooth then going forward (Basically, ignore the dashboard if it’s come out of your bank until it updates!) My phone has Wi-Fi calling capability, but as others have commented it does drop calls quite frequently, and also when I call my folks on their landline occasionally I get an echo. As I’m only pulling 1-2 bars of 5G, my phone would automatically connect to Wi-Fi calling, so I’ve turned it off. 1-2 bars is enough, in fact 1 bar is much more reliable than Wi-Fi calling…but it’s good to have an alternative option on the table. Data speed out and about so far have been phenomenal, much better than other networks I’ve been with. I Stream Spotify in my car and with O2 and Vodafone, music would stop in flat spots…not experienced any of that so far. When using social networking, there is slight delay initially loading a video, but once playing then it is fast at filling up the buffer to play without interruption. I think if SMARTY are reviewing this, then they need to look at 1. messages to short codes e.g banking/medicine/competitions. Lots of customers moan that they are not able to do this. 2. eSIMs. Again, lots of customers want SMARTY to provide this, for things like smart watches. I realise this is mainly a limited market to main networks, but Lycamobile, an MVNOnow offer it. My current speed upstairs, line of sight to the mast (about 1/2 a mile away)…speed downstairs varies between 30-200 depending on where I am in the house.
Solved
Michael_T
16-05-2023 Place Chats & Hacks
6KViews
5likes
6Comments
Which devices are compatible with our 5G network?
Supported Devices If your device isn’t listed, you may not be able to use our 5G network, however, you’ll still have access to our 3G and 4G service. Manufacture Model Alcatel TCL 10 5G Apple iPhone 14 Pro Max iPhone 14 Pro iPhone 14 Plus iPhone 14 iPhone 13 Pro Max iPhone 13 Pro iPhone 13 iPhone 13 Mini iPhone 12 Pro Max iPhone 12 Pro iPhone 12 iPhone 12 Mini Google (enabled on Android T) Pixel 7 Pro Pixel 7 Pixel 6a Pixel 6 Pixel 6 Pro Huawei Mate 40 Pro 5G P40 5G P40 Pro 5G Mate 20 X 5G P40 Lite 5G Honor Magic 4 Pro Magic 4 Lite 70 5G X8 5G Nokia X10 5G Oppo Find X3 Pro Find X3 Neo A74s One Plus 10 Pro 9 Pro Nord CE 5G Nord 5G 8 Pro 5G 8 5G, Nord 2 5G Samsung Galaxy S22 Ultra 5G Galaxy S22+ 5G Galaxy S22 5G Galaxy S21 Ultra 5G Galaxy S21+ 5G Galaxy S21 5G Galaxy S21 FE 5G Galaxy S20 Ultra 5G Galaxy S20+ 5G Galaxy S20 5G Galaxy S20 Galaxy S20 FE 5G Galaxy S10 5G Galaxy Note 20 Ultra 5G Galaxy Note 20 5G Galaxy Note 10+ 5G Galaxy Fold 3 Galaxy Fold 2 5G Galaxy Z Flip 5G Galaxy Flip 3 5G Galaxy A52s 5G Galaxy A53 5G Galaxy A32 5G Galaxy A33 5G Galaxy A90 A21s Xiaomi Mi 12 5G Mi 12T Pro 5G Mi 12 Lite Redmi Note 11 Pro 5G Redmi Note 11 5G Redmi Note 10 5G Note 10 5G Mi 11 Lite 5G NE Mi 10 5G Mi 10 T Pro 5G Mix 3 5G Mi 11 Lite 5G Mi 11 5G
YulianK
05-05-2023 Place FAQ
9.4KViews
4likes
0Comments
Smarty for me - Still on steroids and I couldn’t be happier !
Been with Smarty since June 2nd this year, and it’s still blazing fast. Never once have I questioned my decision to switch from EE 😁
JJP2
19-07-2023 Place Chats & Hacks
6.5KViews
4likes
11Comments
Data, calls and texts
Discover what's included in each SMARTY plan. How can I change my plan? If you want to upgrade to a bigger plan or downgrade to a smaller plan, here are just a few things to keep in mind. How does the data discount work? Learn how unused data is turned into money off your next bill. What is the difference between our data discount and other plans? Discover our simple range of plans. Checking how much data you've got left Find out how easy it is to see your data usage at any point. Need extra data on top of your plan allowance? How to stay online when you've run out of data for the month. What happens when you run out of data? Here are your options when you've used up your allowance. SMARTY's data notifications Here's when we'll be in touch regarding your data usage. Tethering and mobile hotspots Understand whether you can tether with your SMARTY plan. Premium, freephone and service numbers Here's the lowdown on which numbers you can call and text. Voicemail and SMARTY Find out whether voicemail is included within your plan. Changing your Call ID settings Changing your Call ID settings. Setting up Call Forwarding Setting up Call Forwarding. Are all calls free with SMARTY plans? Learn exactly what's included with our range of plans. Are all texts free with SMARTY plans? Learn exactly what's included with our range of plans. Will an MMS message be chargeable? Find out exactly what's included our range of SMARTY plans. Unlimited calls and texts: what’s included and what’s not Here's the lowdown on what’s included in your unlimited calls & texts.
YulianK
06-12-2022 Place FAQ
5.1KViews
3likes
0Comments
18+ Content - enabled but cannot access
SIM 1 - this is in my Android cellphone SIM 2 - this is in my home 5G router, unlimited data BOTH SIM 1 and 2 had their 18+ Content ENABLED on 14/6/23 after submitted my photo ID as requested by Smarty. Everything have been working fine with no issues since that date, whether browsing on my cellphone at home accessing online via the 5G router (e.g SIM 2) or when I'm away from home (e.g SIM 1) Sun 13/8/23 - Access online to 18+ Content on my cellphone at home (e.g. SIM 2) came up with the blank page: The connection for this site is not secure www. <webpage name> .com sent an invalid response ERR_SSL_PROTOCOL_ERROR [REFRESH] Tried on the laptop (connected to home 5G router), it was the same message. Browser then took me to the three.co.uk's url after I'd closed the browser and relaunched and cleared cache and cookies. Three's url says as follows: We’re currently rolling out updates to give you a more satisfying customer experience. As a result, some customers may temporarily have restricted access to some functions online. If you’re having difficulty finding the information you need,  get in touch  and we’ll help you get to where you need to go.  Turn off Wi-Fi. Head to the Adult Filter toggle on your phone. Remember, this won't work on a desktop browser. It'll only work on your phone. You'll need a credit card to verify your age. If you don't have one to hand, just contact us and we'll help. You can also visit a Three store, if that's easier. Once you've done this, just switch your adult filter settings to suit your preferences. Don't worry – you can change this whenever you want. I contacted Smarty Customer Services (SCS), they just regurgitated what I have already done and asked me, for the 2nd time, to submit photo, after going through the security checks of name, postcode, last payment amount etc........ They then replied that the 18+ Content is now enabled, even though it already was on BOTH SIMs. Re started both my devices as mentioned above, still the same issue with no access. Its NOT my 5G home router, that has no parental restriction applied on it and no changes were made to its setting. Explaining the situation to the SCS was painful, they don't seem to understand something so simple so I gave up and trying here. Smarty ADMIN - can one of you please respond, I have wasted a lot of my time, providing screen grabs to help your SCS to understand so they can fix the problem that occurred due to no part from my end.
Jon2023
14-08-2023 Place Chats & Hacks
22KViews
3likes
24Comments
iPhone 14 support 5G and Wi-Fi calling
SMARTY does not currently support 5G and Wi-Fi calling on the latest iPhone 14 range. It therefore would be a BIG step-down in terms features for many customer’s that are planning to upgrade their mobile phone or receiving new phones as Christmas presents. Unlike the USA model, the iPhone 14 range of phones in the UK does still have a SIM Tray, so SMARTY not supporting an eSIM would not be a deal breaker here? On speaking to Customer Service at SMARTY I have been advised that you are waiting for Apple in order to move this forward, yet the Apple website shows that the 3 network infrastructure does already support both of these features already? EDIT 8/12/2022 SMARTY has a slogan of simple, honest mobile. However, this question hasn’t been answered by anyone at SMARTY, and further questions other topics have been posted afterwards, which have been answered? I’d like to upgrade my phone, but so far I’m getting the generic response of “we are adding new phones all the time”, but no actual indication whether this phone will be indeed be added, despite the fact it is already has 5G and Wi-Fi calling on 3? If it’s a case that 3 won’t let you do this, then why not be honest? Not answering the question or giving a response that is non committing is not really demonstrating this? Other MVNOs with other network providers do have iPhone 14 compatibility. New phones from other manufacturers are supported by SMARTY
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Michael_T
06-12-2022 Place Chats & Hacks
8.5KViews
2likes
7Comments
5g
Come on smarty please update your list of 5g compatible phones I'm 100% certain my Nokia g50 works on 5g I've put a Three Giffgaff and O2 SIM in it and they handle 5g without any problems where available ,the phone is dual SIM and I have shared screenshots of both the Three and Smarty sim Three shows 5g Smarty 4g only, the customer service advisors are extremely helpful and friendly but can't resolve the issue is it smarty or three holding this back, does anyone on this community have contact with anyone at smarty to see if there's anyway of getting this implemented,bit of a rant sorry.
MikeHorn_626277
04-03-2023 Place Chats & Hacks
17KViews
2likes
22Comments
Call Failed
I have NOT been able to receive or make calls !!! I Just get a silent hang while trying to make calls then an error message “” CALL FAILED “”… and I call myself and it goes straight to voicemail ( which I don’t have setup !!!) even when set to 4G / voLTE / 5G / WiFi Calling !!!! And over the past year I have had 30% of my year with NO INTERNET DATA CONNECTION…. Even after being forced by smarty’s staff to do the same steps over and over and over when CX tea refunded me one months bill and told me to leave if I’m NOT happy with smarty mobile !!! And confirmed that I followed all steps correctly ( eg: being forced to hourly reset my NETWORK SETTINGS ON MY iPhone 12 128GB !! Which doesn’t help including changing my APN settings over and over and over !!!!!! “” OOKLA “” speed test shows bearly enough speed to even move …. ( 4.00Mbps ) which is not even enough to open a simple webpage or refresh WhatsApp , Instagram or Facebook !!!! Emails randomly appear late etc !!! Going back to missing calls and unable to make calls which just started a month or two ago!!!!! CALLS ARE VITAL FOR ME DUE TO DOCTORS & HOSPITAL APPOINTMENTS AND CATCH UP’s WEEKLY!!! also I have a elderly mother who I need to connect to regularly due to health concerns and checking up on her for peace of mind !! I am beyond stressed and full of anxiety by SMARTY MOBILE who say it is “””NETWORK CONGESTION “” and apparently there is nothing that can be done !!!!! But…. THE ISSUE IS AT BOTH ADDRESSES NOT JUST ONE !!!!! So …. Clearly it is a completely error / fault … I use the postcode checker & network checker daily and it shows no issues whatsoever… but OOKLA SPEED TEST APP SHOWS EXTREMELY UNACCEPTABLE LOW SPEED JUST ABOUT PICKS UP SPEED ( 4.00Mbps ) just taken now … sometimes it’s even worse ( 1.00Mbps ) which will not even open anything data wise !!! ANYONE HAVE ANY IDEAS without leaving smarty since I am paying £12 unlimited everything ( maybe is it possible to move my telephone number to another frequency? Is that possible? )
Solved
Oz90210
04-03-2025 Place Chats & Hacks
4KViews
2likes
10Comments
Data usage
Hi, I am new with smarty and opted for 4G of data. I was previously with 3 and barely reached 4G ever in 5+ years. Just once I think when I was on holiday it was close but I have never went over. First week with Smarty I ran out of data in less than 1 week. I don’t watch or download films/music from my phone especially when out and about. Mostly email/messages/WhatsApp/maps but nothing excessive at all and no change since moving from 3. Any ideas in what’s happening? Any guidance?
SarahSm_2045557
05-06-2023 Place Chats & Hacks
8.6KViews
1like
12Comments