Forum Discussion

Michael_T's avatar
Michael_T
SMARTY Teamster
06-12-2022
Solved

iPhone 14 support 5G and Wi-Fi calling

SMARTY does not currently support 5G and Wi-Fi calling on the latest iPhone 14 range. It therefore would  be a BIG step-down in terms features for many customer’s that are planning to upgrade their mobile phone or receiving new phones as Christmas presents.
Unlike the USA model, the iPhone 14 range of phones in the UK does still have a SIM Tray, so SMARTY not supporting an eSIM would not be a deal breaker here?
On speaking to Customer Service at SMARTY I have been advised that you are waiting for Apple in order to move this forward, yet the Apple website shows that the 3 network infrastructure does already support both of these features already?

EDIT 8/12/2022

SMARTY has a slogan of simple, honest mobile. However, this question hasn’t been answered by anyone at SMARTY, and further questions other topics have been posted afterwards, which have been answered?

I’d like to upgrade my phone, but so far I’m getting the generic response of “we are adding new phones all the time”, but no actual indication whether this phone will be indeed be added, despite the fact it is already has 5G and Wi-Fi calling on 3?
If it’s a case that 3 won’t let you do this, then why not be honest? Not answering the question or giving a response that is non committing is not really demonstrating this?  Other MVNOs with other network providers do have iPhone 14 compatibility.  New phones from other manufacturers are supported by SMARTY

  • Michael_T's avatar
    12-01-2023

    Just to confirm, I have upgraded to an iPhone 14 Pro now and both 5G and Wi-Fi calling are working on this model.

7 Replies

  • ShaunJe_1623837's avatar
    ShaunJe_1623837
    SMARTY Pioneer
    08-12-2022

    Well I’m using an iPhone 14 Pro with my Smarty plan, both 5G and Wi-Fi Calling work just fine 

    • Michael_T's avatar
      Michael_T
      SMARTY Teamster
      08-12-2022

      Thanks for feeding back.  Could it be then that it does work, but SMARTY are unaware?!  Help Section, Customer Service and Social Network platforms say not.  Perhaps SMARTY could clarify this?

  • Michael_T's avatar
    Michael_T
    SMARTY Teamster
    12-01-2023

    Just to confirm, I have upgraded to an iPhone 14 Pro now and both 5G and Wi-Fi calling are working on this model.

  • ShaunJe_1623837's avatar
    ShaunJe_1623837
    SMARTY Pioneer
    08-12-2022

    I am using an iPhone 14 Pro with my Smarty plan, 5G and Wi-Fi calling work just fine for me. 

  • Michael_T's avatar
    Michael_T
    SMARTY Teamster
    09-12-2022

    According to SMARTY Help…these phones are compatible with 5G:-

    https://help.smarty.co.uk/en/articles/5871549-which-devices-are-compatible-with-5g 

    And, these phones are compatible with Wi-Fi calling:-

    https://help.smarty.co.uk/en/articles/4237414-which-devices-are-compatible-with-wifi-calling

    The iPhone 14 range does not feature in these lists?  

    SMARTY, please could you advise, and update this information if it is working now with the iPhone 14 range?

     

     

    • peter-l5x's avatar
      peter-l5x
      SMARTY Pioneer
      12-01-2023

      i notice that the iphone 14 now features in this list for 5G compatability on SMARTY:
      Which devices are compatible with 5G? | SMARTY Help Centre (i think this is an update of the article you linked to), but it doesn't appear in the wifi calling list still.
      I can't see any information on VoLTE over 4G for roaming with the iPhone 14 either. I imagine it will work but it would be nice to see it confirmed. 

      • peter-l5x's avatar
        peter-l5x
        SMARTY Pioneer
        12-01-2023

        following on from this, i now have wifi turned off and the 5G symbol has appeared!