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Forum Posts

joining Smarty, life of SIM deals.

Hi, I haven't received my SIM yet, but had a few questions:1 My account page does not have much functionality, will this change once I activate my SIM?2 If I navigate away from my dashboard, I seem unable to navigate back again; there does not seem t...

Resetting password

I have forgotten my password and can click to get an email from Smarty which allows me to log in without one, but I can't seem to find, get a link which simply allows me to reset it! Am I missing something?

Protecting against SIM swap fraud

There are numerous instances these days of SIM Swap fraud.  In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to the...

GraemeR by SMARTY Pioneer
  • 531 Views
  • 3 replies
  • 0 kudos

Call Divert FRAUD suspected

A caller phoned me claiming that they had received a missed call from my phone an hour previous; I had not used my phone that morning.  The caller was adamant that they had received a call from my number and wanted to know if I was a business (I am n...

Unusual high amount of calls from businesses

Hi everyoneI've been getting more than a few nuisance calls lately since I switched to Smarty. I don't know if it's just coincidence, and it probably is nothing to do with the switch, as I am using the same number I was using with my previous network...

AndyPandy by SMARTY Commentator
  • 4886 Views
  • 2 replies
  • 0 kudos

MMS service and user safety.

I think I would like to request smarty addressing the issue where sending images via MMS is concerned is too small.  300Kbs is not enough when other networks allow 3meg upto 10meg per file.  I use the emergency service on my phone for safety and it a...

[IMPORTANT] App and Web Login Verification main thread

Hi Everyone, Thank you for letting us know regarding your experience with the current MFA setup. Following your feedback we have made some changes and they should be live now.  Please make sure to setup your device or browser as 'Trusted' in order t...

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YulianK by SMARTY Community Manager
  • 11543 Views
  • 23 replies
  • 3 kudos

SMS to 00447537452514

My phone number has allegedly sent an SMS to 00447537452514 at 18:03 on 01/11/2023, when I did not. There is no record  of the text on my phone, but it shows up in the Usage history on my dashboard. This is very concerning. This number has hundreds o...

Clarissa by SMARTY Maverick
  • 1059 Views
  • 1 replies
  • 0 kudos