Resetting password
I have forgotten my password and can click to get an email from Smarty which allows me to log in without one, but I can't seem to find, get a link which simply allows me to reset it! Am I missing something?
Forum Posts
[We Value Your Feedback] Share Your Experience with Our Login and Authentication Process
How are you finding our login and authentication process? Share your experience and any difficulties you faced in particular. Here are a few key points we would like to know: Overall experience: How would you rate your overall experience with our lo...
joining Smarty, life of SIM deals.
Hi, I haven't received my SIM yet, but had a few questions:1 My account page does not have much functionality, will this change once I activate my SIM?2 If I navigate away from my dashboard, I seem unable to navigate back again; there does not seem t...
Protecting against SIM swap fraud
There are numerous instances these days of SIM Swap fraud. In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to the...
Call Divert FRAUD suspected
A caller phoned me claiming that they had received a missed call from my phone an hour previous; I had not used my phone that morning. The caller was adamant that they had received a call from my number and wanted to know if I was a business (I am n...
Unusual high amount of calls from businesses
Hi everyoneI've been getting more than a few nuisance calls lately since I switched to Smarty. I don't know if it's just coincidence, and it probably is nothing to do with the switch, as I am using the same number I was using with my previous network...
MMS service and user safety.
I think I would like to request smarty addressing the issue where sending images via MMS is concerned is too small. 300Kbs is not enough when other networks allow 3meg upto 10meg per file. I use the emergency service on my phone for safety and it a...
[IMPORTANT] App and Web Login Verification main thread
Hi Everyone, Thank you for letting us know regarding your experience with the current MFA setup. Following your feedback we have made some changes and they should be live now. Please make sure to setup your device or browser as 'Trusted' in order t...
SMS to 00447537452514
My phone number has allegedly sent an SMS to 00447537452514 at 18:03 on 01/11/2023, when I did not. There is no record of the text on my phone, but it shows up in the Usage history on my dashboard. This is very concerning. This number has hundreds o...
[Feedback] Parental Controls - seeking feedback and ideas for the SMARTY app
Hello SMARTY Community,We always love to hear your input, and right now we are exploring ideas about helping parents to keep their children safe online. As with most potential online dangers, there are several risks such as:1. Cyberbullying, Sexting...
Cheap Android phone with 5G and GooglePay
I'm looking for a budget Android phone, just as a backup phone, that works with 5G on Smarty and supports GooglePay (maybe they all do?).Any suggestions or preferences?
[Open Discussion] How do you control content on your child's device?
I’ve been looking into the best way to make devices around the house (Phones & Tablets) safe for my child to use. E.g., Blocking explicit content. I thought I’d share these step-by-step on how to do it, in case anyone found themselves in a similar...
