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Protecting against SIM swap fraud

There are numerous instances these days of SIM Swap fraud.  In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to the...

GraemeR by SMARTY Pioneer
  • 210 Views
  • 3 replies
  • 0 kudos

Resolved! Call Failed

I have NOT been able to receive or make calls !!! I Just get a silent hang while trying to make calls then an error message “” CALL FAILED “”… and I call myself and it goes straight to voicemail ( which I don’t have setup !!!) even when set to 4G / v...

Oz90210 by SMARTY Commentator
  • 498 Views
  • 10 replies
  • 0 kudos

PUK

Still haven't received my PUK despite giving my details.   Anthony Ward 07367209162.

Can't activate second SIM

I have a SMARTY account with a Google Pixel.I wanted to add a second phone so started a Group.Signed up to new account with payment details, waited for new SIM to arrive.New SIM arrives and I'm instructed to Activate SIM. On website the Activate SIM ...

Data si

I have a new data sim for my TP Link. can I register it in the TP Link or do I have to put it in a phone to start  

New customer

Just switched over and ticked all the boxes to keep my number. Now my account reads "awaiting number"  There's no help, not even a chat bot, having regrets already! that guy in the gym that recommended these clowns!  

Only chat bots??

Hi i bought a sim yesterday but it's made me buy data and sending me a sim but I already bought one so don't need another, i,just need to activate the one I bought but there's no option for that???