I have NOT been able to receive or make calls !!! I Just get a silent hang while trying to make calls then an error message “” CALL FAILED “”… and I call myself and it goes straight to voicemail ( which I don’t have setup !!!) even when set to 4G / voLTE / 5G / WiFi Calling !!!! And over the past year I have had 30% of my year with NO INTERNET DATA CONNECTION…. Even after being forced by smarty’s staff who are EXTREMELY RUDE PASSIVE AGGRESSIVE UNEDUCATED AND ALL IN INDIA !! ( ps: I’m Asian so not being racist!! Just stating the fact of language barriers and misunderstanding's etc …. Being asked to do the same steps over and over and over when CEO EXECUTIVE TEAM refunded me one months bill and rudely told me to leave if I’m NOT happy with smarty mobile !!! And confirmed that I followed all steps correctly ( eg: being forced to hourly reset my NETWORK SETTINGS ON MY iPhone 12 128GB !! Which doesn’t help including changing my APN settings over and over and over !!!!!! “” OOKLA “” speed test shows bearly enough speed to even move …. ( 4.00Mbps ) which is not even enough to open a simple webpage or refresh WhatsApp , Instagram or Facebook !!!! Emails randomly appear late etc !!! Going back to missing calls and unable to make calls which just started a month or two ago!!!!! CALLS ARE VITAL FOR ME DUE TO DOCTORS & HOSPITAL APPOINTMENTS AND CATCH UP’s WEEKLY!!! also I have a elderly mother who I need to connect to regularly due to health concerns and checking up on her for peace of mind !! I am beyond stressed and full of anxiety by SMARTY MOBILE who say it is “””NETWORK CONGESTION “” and apparently there is nothing that can be done !!!!! But…. THE ISSUE IS AT BOTH ADDRESSES NOT JUST ONE !!!!! So …. Clearly it is a completely error / fault … I use the postcode checker & network checker daily and it shows no issues whatsoever… but OOKLA SPEED TEST APP SHOWS EXTREMELY UNACCEPTABLE LOW SPEED JUST ABOUT PICKS UP SPEED ( 4.00Mbps ) just taken now … sometimes it’s even worse ( 1.00Mbps ) which will not even open anything data wise !!! ANYONE HAVE ANY IDEAS without leaving smarty since I am paying £12 unlimited everything ( maybe is it possible to move my telephone number to another frequency? Is that possible? ) ps: no dumb reply's or haters !! I see there’s a lot of HATE or dumb replies defending SMARTY MOBILE ( please keep off my post ) Many Thanks haters.
