Help Please in making calls and sending texts.

[GeorgeP_3105809]

Hi, I cannot make make calls or messages. I can receive them?!

I tried my phone settings but think this could be SMARTY related. 

[Linsey]

Hey @GeorgeP_3105809 

We are sorry to hear this. Please can you confirm the following:

• What happens when you make an outbound call/SMS?
• Do you have issues with ALL numbers, or just a specific one?
• When did the issue start?
• Did you port a number to SMARTY?

Thanks!

[GeorgeP_3105809]

• When I try and make it says you call cannot be connected.
• All calls are affected, yet I can use WhatsApp calling without a problem.
• The issue started about a week ago.
• Not sure what you mean by 'did you port a number to Smarty' ?. If you mean did I transfer another UK number, the answer is no, you provide this and its been OK for a few months up until last week.