Forum Discussion

RayGilb_1832978's avatar
RayGilb_1832978
SMARTY Pioneer
01-06-2026

No phone calls

Switched to smarty from 02 , new sim in and activated but I cannot make calls

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    01-06-2026

    RayGilb_1832978​ Firstly, check your Account Dashboard to see that it shows your activated sim and current Smarty plan. The activation process can sometimes take a few hours, so try turning the phone off and then on again to try and force it to connect to the network.

    • RayGilb_1832978's avatar
      RayGilb_1832978
      SMARTY Pioneer
      02-06-2026

      Done all that , network check, switch off switch on. Going to change my provider, cannot speak to a human on smarty

      • MSF's avatar
        MSF
        SMARTY Guru
        02-06-2026

        RayGilb_1832978​ The price is kept down by not having a customer service telephone line. The only way is via the web chat.