Can't receive calls

JoBeama_4555358​ I had this issue before. Try doing these things first if the issue happens to be on your device:

• Restarting your phone, turning airplane mode on and off, and switching between 4G and 5G network modes
• Make sure there is no call barring, forwarding or blocked numbers, and do not disturb or silent mode is disabled
• Making sure VoLTE and Wi-Fi Calling for the SIM are enabled
• Reinserting the SIM and inserting the SIM into the second SIM slot if your phone is dual-SIM
• Inserting the SIM into various other phones that are VoLTE capable
• Updating the phone to the latest updates, as well as updating all applications
• Resetting mobile network settings
• Confirm you have network coverage and check the network status in your area
• Testing services while outside a building, as well as in a different area, also confirming network coverage and no outages in that area

If none of that worked, it may be a porting issue as was my case, which only the network can fix. You will need to talk to support via webchat. Scroll down till you find the 'Start a webchat' button, or click the chat icon at the bottom right of the screen. You will first be put with a bot, and you need to send your issue twice before it asks you for more account information and puts you with a human agent.

List all the things you did on your device so they skip trying to do that, and they will create a ticket with the network team, which they will follow up with you via Email.