Smarty decline since merger
Any one else noticed the decline in data speeds and reliability since the merger. Smarty outages are now lasting days instead of hours, 2 - days now with less than 2Mbs, sometimes drops to 0.5Mbs on 4G - upload speeds are fine at 20Mbs. I used to get 70Mbs download even on 4G+. Three as always says work on going but Smarty only sends you to the community, not sure they have a customer service portal.
UNABLE TO MAKE CALLS OR ACCESS THE INTERNET
I am now entering the third week without the ability to make calls or access the internet. Each time I contact support via web chat, I receive the same generic response: “Sorry for the inconvenience, engineers are looking into the issue.” Requests for an estimated resolution time are met with the same repeated message, with no meaningful update or explanation and that I should use the online network service checker. During my most recent interaction, I asked to speak with a manager due to the unacceptable length of this outage. Unfortunately, the manager simply repeated the same scripted responses, including the standard disclaimer that coverage cannot be guaranteed and that I should check the coverage in my area. I have already done this, and according to the company’s own online coverage checker, service should be strong both indoors and outdoors. Surely with the Vodafone–Three merger (which includes Smarty), shouldn't the network theoretically be more stable and faster than before. Given the lack of transparency, the absence of progress, and the ongoing disruption to essential services, I am now seriously considering escalating this matter to CISAS (the Communications and Internet Services Adjudication Scheme).
