Community

Unable to call

HiI am unable to make calls - the network has been saying for several weeks there is an issue for my postcode but no resolution. Are th two issues connected?Regards,Alex 

smarty sim on non-smart phone not working

Unable to receive calls - straight to voicemail

Hi! Since July all calls that are not on Whatsapp go straight to voicemail, it’s much worse when I’m at home than when I’m out which is weird because it was working fine before July (I’ve been with SMARTY for years now). Mobile service is fine and da...

Refused call to 04

I recently tried to call an 03 prefix number but got a recorded message to say I was not authorised to call it?? Any suggestions??

Twice In Two Months Apparently my phone is calling a different number each time.

Here is a very strange thing.  In the last two months I have been at home with my phone on a table away from me and it rings.  I answer the call and twice now two different people have said that they have had a missed call from me!!   I don't know th...

Intermittently not receiving calls

Frequently when my husband and three other people that I know of call me, my phone doesn't ring and there is no call history. From their side it rings until the voicemail picks up. If they leave a message i get a text message but still nothing in the...

Leaving voicemail messages and inbound calls not working at all in Brazil

I am currently in Brazil with my Smarty sim. Before leaving UK, I diverted all calls to a UK landline number. This worked for the first 2 days, but now I discovered that anybody trying to call my Smarty number, gets the audio message "It has not been...

URGENT: SMARTY is failing now, time to move to ID

Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/Smarty is honestly terrible. ID offers so much more on the same network for the same price.They offer more data per £, data rollover, more EU countries access, 30GB ...

Can’t phone out

Can’t ring out from my contacts list but if someone has phoned me I can contact them , any ideas please no help from webapp

Not receiving calls

Is anyone else not receiving calls thank you

I have had my smarty sim for 2 months and cannot ring out I can take calls and use my data?

I have had my sim 2 months now I have not been able to ring out in all that time I’ve been trying to get this resolved with no success, please can we get this sorted.

Can not make normal telephone calls and message

Since after porting i can not make normal telephone calls and messages no longer being received please i urgently need help,i have a lot of calls to make but since last week up til now I have been able to call 

Can't make or receive calls

I've been using SMARTY for a month with no problems but suddenly can't make or receive calls. I got a new SIM and data/texts is fine. I've done a factory reset, reset phones and network and have a strong signal. My phone is. POCO M4 Pro. 

Unable to receive calls on Samsung

Hi I've been with Smarty for over 1 week and I'm unable to receive incoming calls. I can get calls and messages on WhatsApp and I can also receive SMS messages but no calls. If someone phones me they get a message that the number is not available. I ...

Problems when calling to any landline number

Have anyone facing problems when calling to any landline number from Smarty which is voice goes breaking to otherside but voice coming my phone clear? 

Number trasferred but I cannot receive calls

My number has been transferrde but I cannot receive calls. Whne my husband tried to call me his phone said "number not valid" and the problem  has not gone  away Also on the smarty app it says unlimited phone calls 4 minutes.  I purchased unlimited c...

Line breaking

Has anyone experienced call breaking uo when trying to say numbers or a post code? 

“Number not recognised” while in Montenegro

When anyone calls my number they get “number not recognised” - check number, dial again.  Calls should divert to voicemail, which was working when I left UK. They are not. I am in Montenegro. All my settings correct for roaming. I am receiving texts ...