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Forum Posts

Unable to receive calls - straight to voicemail

Hi! Since July all calls that are not on Whatsapp go straight to voicemail, it’s much worse when I’m at home than when I’m out which is weird because it was working fine before July (I’ve been with SMARTY for years now). Mobile service is fine and da...

Refused call to 04

I recently tried to call an 03 prefix number but got a recorded message to say I was not authorised to call it?? Any suggestions??

Intermittently not receiving calls

Frequently when my husband and three other people that I know of call me, my phone doesn't ring and there is no call history. From their side it rings until the voicemail picks up. If they leave a message i get a text message but still nothing in the...

URGENT: SMARTY is failing now, time to move to ID

Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/Smarty is honestly terrible. ID offers so much more on the same network for the same price.They offer more data per £, data rollover, more EU countries access, 30GB ...

SN_924334 by SMARTY Rookie
  • 503 Views
  • 2 replies
  • 0 kudos

Can’t phone out

Can’t ring out from my contacts list but if someone has phoned me I can contact them , any ideas please no help from webapp

Can't make or receive calls

I've been using SMARTY for a month with no problems but suddenly can't make or receive calls. I got a new SIM and data/texts is fine. I've done a factory reset, reset phones and network and have a strong signal. My phone is. POCO M4 Pro. 

Unable to receive calls on Samsung

Hi I've been with Smarty for over 1 week and I'm unable to receive incoming calls. I can get calls and messages on WhatsApp and I can also receive SMS messages but no calls. If someone phones me they get a message that the number is not available. I ...

Number trasferred but I cannot receive calls

My number has been transferrde but I cannot receive calls. Whne my husband tried to call me his phone said "number not valid" and the problem  has not gone  away Also on the smarty app it says unlimited phone calls 4 minutes.  I purchased unlimited c...

Resolved! No Whatsapp compatability

Does Smarty have issues with users accessing Whatsapp? I have just got a Smarty SIM in my existing LG phone and moved from GiffGaff. I got my mother a new Samsung Galaxy phone and got a Smarty SIM for that too, replacing the old GiffGaff one in her o...

Resolved! New sim not working on nokia 105?

I just activated a new sim card use on a Nokia 105 phone. Still unable to make or receive calls after almost 3 hours after activation. Any advice? Thank you.

888dd by SMARTY Maverick
  • 1901 Views
  • 7 replies
  • 1 kudos

“Number not recognised” while in Montenegro

When anyone calls my number they get “number not recognised” - check number, dial again.  Calls should divert to voicemail, which was working when I left UK. They are not. I am in Montenegro. All my settings correct for roaming. I am receiving texts ...

Unable to receive phone signal indoors

I have been with Smarty since I was forced to change my supplier when Plusnet stopped providing moble access. I had no issues at all with the phone signal when I was with them.   I recently became aware that I was losing my phone signal indoors when ...