Topics with Label: Call Issues

Ringing

Hi, I'm with id mobile and my wife is with smarty, sometimes when I call her phone it doesn't ring? Or register that ivd phoned? I don't have problems with any other phone, what could be the problem? Thanks mark

Resolved! Ive sent pac code through but still Can't ring out on my phone

Resolved! Incoming calls go to Voicemail following port

Hi - i successfully ported my number to Smarty today. Outgoing calls show my number correctly, but incoming calls go to Voicemail at the callers end.

Issues with calls and low data-speeds since joining SMARTY

Hi allSince joining SMARTY a couple of weeks ago, I'm facing constant-issues with being unable to send or receive phone calls, and very low data-speeds (literally 1-2 Mbps up or down) at home, and around my local-area.Just wondering if anything can b...

4g calling/volte on Smarty's blacklisted phone (Sony Xperia XZ2 Compact)

I'm usig Sony Xperia XZ2 Compact (last 5 inch android from Sony) and i think i solved (or it solved itself) the 4g-Volte problem on it. Sony XZ2 phone is on Volte support blacklist at Smarty, so 4g calling should not work, but i didnt want to give up...

Unable to make or receive calls.

Have just joined Smarty. Number successfully ported. Can send and receive SMS and use internet but cannot receive or make calls.

Dialing... I am getting a problem making a phone call.

I'm getting a problem when phoning I get dialing... then nothing, if I dial again sometimes it connects sometimes it just drops out again. when I am unable to dial out other people cannot phone me. I am able to send and receive texts. The problem is ...

Resolved! Terrible

I am very disappointed with smarty beyond belief. It's very restricting with multitude of problems. To start with, why every phone call goes automatically to "earphone "? This is absolutely ridiculous and annoying. I never in my life use this feature...

Resolved! Calls I didn't make?

I have dual sim phone with Tesco & Smarty sims. As I'm out of the country I've disabled Smarty sim to avoid roaming charges. But my call history shows 80+ minutes of calls, to myself, in last few days (inclusive minutes so no charge). Any ideas how o...

Sim not working can only send and recieve calls when using interest

I can not recieve or send calls out of my Hotmail / Internet area tried new sim today at a mobile phone shop and everything work fine tolf me the sim i was using is faulty can I request a new sim

Incoming calls end after 2 mins 5 secs

I have a recurring issue with incoming calls ending at exactly 2 mins 5 secs. Its repeatable until I place an outgoing call, which works as expected, after placing an outgoing call usually incoming calls will work for a few hours before the issue reo...

Calls to Lebara

My brother is on Lebara and when I try to call him from Smarty I either get silence or voicemail. Two other members of family and one friend also on Smarty have the same problem calling him. I got him to cancel all call diverts but it made no diffe...

Resolved! Call Failed

I have NOT been able to receive or make calls !!! I Just get a silent hang while trying to make calls then an error message “” CALL FAILED “”… and I call myself and it goes straight to voicemail ( which I don’t have setup !!!) even when set to 4G / v...

Call cutting out when ringing businesses/landlines

Hello, Ringing mobile to mobile is fine, no issues. However, when I ring official business etc. such as The doctors, companies such as Virgin Media, I am guessing anyone that uses a business line other than a mobile, the conversation cuts out/delayed...

Voice call issues after IOS update

Both my wife and I done the IOS update yesterday and now we can't call or receive calls on our mobile phone. All other services are working. Any help or advice would be appreciated.

Receiving or making calls on iPhone 12

It’s now been days of not receiving or being able to calls from my phone for days. We contacted Snarty and told just to reset network settings. Done this and worked for a very short while then went back to not working. Emailed Smarty and all we got w...

calling 0345 numbers

My husband and me each have smarty sims mine 4gb data hubbies 15gb he can call 0345 number no trouble mine says I do not have access calling the same number , he does not pay any extra both phones are samsung mine a20 his a34 do I need to adjust somt...

can not make nor receive phone calls from home

I can not send nor receive calls from my Samsung SM-G390F nor my Samsung SM-T575 using the same SIM at my home location NN14 but can if I travel 6 miles away. My Sim works in another person's Motorola device, at my home location, and his lebara sim w...

Resolved! Unable to make or receive calls on samsung, can make and receivd texts

Call dropping

Hi, one of my family members are on lyca mobile. I am on smarty and every time I call him the call drops at 14 seconds. I have called him back off my partners phone EE and works find which leads me to believe that’s it’s someting to do with smarty. ...

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