Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network. Edit - This is now all working and no longer saying paused but it's still saying ive activated a new sim and do I want to bring my number over. I still havent activated a new sim and am still using my previous smarty sim.Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network.
Help needed - catch 22 situation
Hi, I didn't auto renew on my account and without pre-warning my plan has expired. I went into renew but because I have no network I cannot pay for renewal because I can't access my bank app to approve payment - what a vicious circle! Cannot access any help from Smarty as webchat down. There is no phone number to call either. So I am stuck without a phone access and can't think of anything else to do now except change provider which will take a few days to get a sim card delivered in the post. What a nightmare. Can anyone give me a number to call, or let me know where I can get any help? Many many thanks in advance.
Posting on behalf of my husband who can’t use his account
what on earth is going on. Husband wanted a new phone number as his old one was getting rediculous amounts of spam so phone calls. Anyways as he was with smarty as I am, he asked for a new number and to cancel the old one. Discovers 2 months later that he’s still being charged the plan for the old number. Now he’s spoken to someone on chat who said don’t worry they’ll sort it. Well they haven’t. He’s just spoken to someone again in chat who clearly couldn’t understand what my husband was saying due to the language barrier. To make matters worse Smarty closed his account with the new number and he is using his new number and is being charged for the plan. For Lordy sake how can we get this mess sorted out?
re activate my account or get my number back
Hi, Hope everyone's well I have been unable to return to the UK for the last couple months because of family issues. This led to me not realisng that my account was close to being closed I saw the email that it was closed and tried to renew it by purchasing a new plan but this just created a new account and new number. Now i understand that i may not be able to re activate the account but is there a way i can get that number assigned to my new account. I've had it for a while and it is very important to me Thank you for your help in advance and at the very least for reading this.
