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Cancel sim card

Stephan_2027682
SMARTY Rookie
SMARTY Rookie

How do I cancel the monthly sim?

3 REPLIES 3

JJP2
SMARTY Pro-coach
SMARTY Pro-coach

Turn off auto renew on your payments.  This will put your account on pause. 

If you don’t re-activate your SIM / payments for six months, then your Smarty  account will be closed.

NOTE : If you plan to port your number to another network, make sure you have an active SIM with Smarty - You cannot port numbers between networks if the number you wish to port is not active and in service.

Muhamma_1285615
SMARTY Rookie
SMARTY Rookie

Want to finished my plain and sim contract 

As I already posted :

Turn off auto renew on your payments.  This will put your account on pause. 

If you don’t re-activate your SIM / payments for six months, then your Smarty  account will be closed.

NOTE : If you plan to port your number to another network, make sure you have an active SIM with Smarty - You cannot port numbers between networks if the number you wish to port is not active and in service.