Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
can I use this in Europe
Been a customer for 2 years This happened before saying not registerd on net work then fine now all day today tried all phone and off , different phone , etc
Hello, I've just put my smarty sim into my 3 hub to use as broadband but won't connect and the passwords don't seem to be accepted. I've tried resetting the hub but still the same. Any ideas please.
I am in Greece and all calls go direct to voicemail, and texts sent from uk are not being received. Help!
Dear Sir, I have already received the new SimCard and placed into the phone {The Correct Sim Card and not the Bonus SimCard} and this has proved faulty because there is no new phone number showing on the phone. What it is doing this new SimCard is d...
Dear Sir, I have already received the new SimCard and placed into the phone {The Correct Sim Card and not the Bonus SimCard} and this has proved faulty because there is no new phone number showing on the phone. What it is doing this new SimCard is d...
Hi,Didn't come up under search and can't find it on the site - can anyone twll me how to change/add an answerphone message please?Thanks
In Ireland. Can access data and send texts. However, unable to call numbers in Ireland or UK. Voice message says call cannot be completed. Have checked setting and all as in Setting up your Android device to work abroad.Any suggestions on how to sort...
Can I change from 3 to smarty without loosing data photos etc
Hi I have requested for my old number to come over to smarty. But when the sim has arrived the number is really easy to remember and I would like to cancel transferring over..what do I do please
HI,I am new to Smarty and I have just received my first voicemail message. While I hear the commands to listen to my messages, it does not tell me how to delete a message, skip to next etc. Is there a voicemail commands guide? Most importantly how...
Hi, is there a way to force my phone to use Wi-Fi- calling ? my phone signal strength at home is at a point where Wi-Fi calling cuts in and out many times a day . I would like to use Wi-Fi calling permanently at home as the call quality is much bet...
Dear Smarty,my worst fears about moving from my existing network provider to smarty have been confirmed. The lack of efficient communication using your chat services is now causing anxiety and frustration. I started my activation nd porting this morn...
As per $subject. It is now inexcusable for Smarty to not support eSIM. 3 UK support it, yet are limiting it to post-paid, with prepaid excluded. This is not acceptable. Why are *all* US carriers supporting eSIM for post *and* pre-paid, even before Ap...
I am a new customer in the process of activating my Smarty SIM and porting my old number to Smarty.I am curious to find out what the average wait time is for a customer care expert to make contact?So far I’ve been waiting 18 minutes with a “Not seen ...
I'm using a Smarty sim in my phone and getting 40-50mb/s but when I transfer the same sim, in the same spot in my house, I then only get 5-10mb/s.Google Pixel 6 / Huawei 4g router B535 (previously bought via Three)Does Smarty throttle connection when...
Has Three or Smarty made or going to make an official statement to it’s customers on the circumstances of the outage. The quality of service for people receiving calls on the network has been terrible for days, today I get continuous pop ups telling ...
