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Forum Posts

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customersWe’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer a...

Anny by Team SMARTY
  • 125 Views
  • 1 replies
  • 1 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 129645 Views
  • 499 replies
  • 8 kudos

No Access

I have paid for my service before the deadline and now I’m getting emails saying my service is about to expire.. I have no access to 0800 numbers either is there something wrong with this service today?

Resolved! Wifi calling xperia 1

Any success with having wifi calling working on sony xperia It was working on EE before switching to smarty

Was on a doubled 30gb deal

So I was on 60gb a month, but I noticed it was reducing astoundingly fast over about 3 months, so now I'm on 100gb for 12 quid, I feel 3/Smarty have screwed with the variable/algorithm to get the more cash imo..

leedorney by SMARTY Teamster
  • 1876 Views
  • 4 replies
  • 0 kudos

Nuisance calls

Hi I need advice my daughter is recieving caller id blocked nasty calls from someone who is calling her names , I need to find out what the number is , we have recently lost our eldest child to bullys and this is unacceptable and the police have been...

Paypoint and auto renew feels like no choice

Hello all I have never got anywhere with my other queries in the past so let's hope. I will not mention the fact that the speed I receive on unlimited data is unusable 40 percent of the time, unless I'm using a pack with limited data then it's bye by...

4g and 5g Not available

I have moved address in last 4 days, before the moved I was getting speeds of 200MB to 400 MB a second in city center where I lived.  I have only moved half a mile away and now I cant get even 1bar of 4g or 5g.  Download speeds are 1MB a second uploa...

EthanielUK by SMARTY Maverick
  • 8126 Views
  • 18 replies
  • 0 kudos

Using SMARTY In France

Hello, I'm about to go on a driving tour of France that will involve a lot of Google Maps navigation and because I drive a very old car this will done on my Andoid phone. I've read a few posts about poor coverage in France but none very recently. Is ...

PC4510 by SMARTY Pioneer
  • 2002 Views
  • 3 replies
  • 0 kudos

Group Plan Colours

When you create a group plan there is an icon showing coloured circles representing the sims.Is there a way to change which colour each SIM is?

Getting my old number

I have been using my phone for a while and didn't even realise that my sim card was not registered yet. I no longer have my old sim card, but I want to keep my old number. How do I do that??

Resolved! Refer a friend

Referred my sister  and my mrs to smarty ,only received a voucher for 10 pounds for my Mrs, not my sister  ?

3 Router

 I have a WiFi router that is locked to the 3 network. Will a Smarty SIM still work in it?

SIM card

I have already got a SIM card but didn’t activate before I paid for plan (I’m new to this!!) so now, do I have to wait for second SIM card to arrive in post ???? HazelJane