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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 30070 Views
  • 490 replies
  • 7 kudos

Resolved! Plan is paused - no reason given

Hi, I’ve renewed my sim and it says on my account my plan is paused, didn’t have any issues taking the money out of my account  though. No reason given why it’s paused only to contact support team… any idea why? Thanks

Resolved! CHANGING DEVICES

I currently use my smarty sim in a TP Link device but the signal and speed isn’t very good.  I’m thinking of buying a different device and using my smarty sim in that one instead.  My question is can I just swap the sim over to a new device or is the...

Resolved! Iphone mini 12 sim card

Hello... hope someone can help... I might be being dim (very possible) but have just got a Iphone mini 12 and when it comes to putting my existing sim card in, the tray looks like it should take a sim card that is the same size (nano) but the part of...

SIM REG

I've Registered My SIM But It Still Hasn't Flipped Over To My New Phone Please Help As I Can't Find A Customer Support Number?

What happens when 3G is switched off

I live very rurally and can only get a Smarty (Three) 3G signal. There is no nearby 4G or 5G, despite what the coverage checker says.Does anyone know what will happen when 3G is switched off? Will I be left with no service or are 3G masts being upgra...

Resolved! Change phone number

HiSalwa Osman 01/01/1994.M8 5BG Last payment its 4th of DecemberI ordered sim  card and sit that number and I'm not receiving so I'm order new sim car I'm receiving new number can you help me to change it. 

Invalid numbers from SMS

I've been a Smarty member for several years with no issues .This week I've signed my friend up to Smarty and I'm paying for it out of my account .When it came to activating his SIM we were having issues but I managed to do it through the Smarty App o...

Number ported over from Vodafone earlier today

I'm abit baffled, my number was ported over from Vodafone earlier today, so basically I was using my old phone with my Vodafone SIM in it, my new phone has my smarty SIM card in it which was activated the other day, anyway when I send a txt from my s...

carlb07 by SMARTY Maverick
  • 3247 Views
  • 8 replies
  • 0 kudos

Poor Service

I was with Smarty for about 18months and had no problems at all. A brilliant service at a budget busting price.  I moved to Vodafone 2years ago due to a new phone and contract deal but now that contract has come to an end, I've jumped straight back t...

DJN83 by SMARTY Pioneer
  • 1707 Views
  • 3 replies
  • 0 kudos

Resolved! Using phone abroad

Hi all. I'm going to Jamaica from the UK. I would like to know from anyone how your android etc phone worked when you were abroad. I have my android phone's APN set to 'mob.asm.net.' Any information appreciated. Thanks. 

Phone blocked by continuous incoming calls

I have received a stream of calls from mobile phones + messages asking me to call back + some very rude remarks. As soon as I declined a call another one came in. Have had to change my number as Smarty had no other solution. Has anyone else experienc...

Resolved! Using my phone abroad.

Good morning.I am a little confused by the various add-ons to use my phone in the Carribbean.Basically, I want to call the within the country of Jamaica plus the UK, send text and use data for navigation purposes for a two week visit.Could someone ki...

esim

Who else is leaving Smarty due to lack of esim? Since I joined Smarty, I've been very happy overall, but the lack of esim is a big issue now that phones are moving in that direction. I tried to sign up with Lycamobile, but they are awful. I've just f...