BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Can any tell me what the minimum amount I can Topup my account using a pay point? I am on a £6 pm plan would i be able to Topup £6 to cover next month or would I need to make a minimum Topup of £10. Thanks in advance.
Hi Peeps,I recently had a motorhome with WiFi and SMARTY sim. Sold MH but kept sim card. Temporarily paused account.I have a dual SIM unlocked mobile phone. If I activate said sim card, can I use it in my Mobile phone ? Thanks
Hi, I’ve just joined Smarty. I sent my PAC code earlier today (within the time provided, well before 5pm) so I thought that my number should switch over by tomorrow as they say it happens within 24 hours. But I just have received a message saying it ...
hello.I asked for a sim to be sent last week. I was told I could get one in a shop. I did and paid for it. I have tried to activate it by creating a new account. On my first attemp, i got as far as filling out my payment details and then I would not ...
I was supposed to be switched on Thursday 23rd March but my dashboard still says the wrong number. Anyone on the Three network can call me but I cannot receive texts nor calls from any other network. Being told it’s being sorted hasn’t been so far.
It’s been 2 weeks, I cannot receive any calls or texts from anyone but I can make them. When someone tries to call me they get “this number is not recognised.I’ve had a chat open with customer service the entire time and I’ve done everything they’ve ...
I've been using my SMARTY Data SIM in a Huawei E5577 mobile router for a while without any problems at all. I have purchased a Netgear Nighthawk M1 - MR1100 - 100 LTE router and the SIM isn't working in it.After inserting the SIM and powering up the...
I use the smarty sim in a 4g house router due to my rural location and have found that adult listed sites are now blocked by the 3 network. There are no restrictions through the router or through the smarty dashboard and I have re-verified my age. I ...
I have a spare SIM and would like to run it off my original account simultaneously - i.e. two different devices running off the same account at the same time. The nearest I can see is a Group SIM but that involves activating the second SIM and that i...
Hi all, I’ve just installed my smarty sim into a huawei 4g mobile Wi-Fi router, despite my best efforts I just cannot keep it logged onto Wi-Fi, I’ve tried it on my phone and all my other devices and every single time I have to log on…… despite me ti...
Just got my sim and everything transferred from Three on the 26th. I had 5G working fine on my iPhone 12 Pro Max and Pixel 5 with Three, but it's not working on Smarty. I've tried APN settings and resetting my phones, nothing has worked. So I put in ...
Hi I received my new sim and activated the number that came with it but i wanted to bring my old number over. Can i still do this? Thanks
For several days now I have been unable to load / display the network coverage map. I get the message that says that it is loading and then a blank display within the Smarty website.Any ideas please?
Hi. I have just activated my smarty sim but have opted to keep my old number. I received an email to say my sim is activated but have also been told my old number will not be available until 02/10/23. This is fine but I inserted my new sim, thinking...
Am I able to get a duplicate sim for use in other phones?
