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Slow speed. 2mb/s. Help needed.

William_1626249
SMARTY Pioneer
SMARTY Pioneer

Hi. I only get 2mbs, but I need more. I have a Redmi Note 9T...do I need to upgrade to a recommended phone?

Can you help?

Ta.

5 REPLIES 5

JJP2RidesAgain
SMARTY Teamster
SMARTY Teamster

That’s a 5G capable phone. 

Did you check the coverage of Three, Smarty’s parent company / network before buying your Smarty SIM card, to make sure you would get adequate three coverage where you live, work and socialise ? 

MSF
SMARTY Genius
SMARTY Genius

@William_1626249  As @JJP2RidesAgain says, you need to check local coverage and also network status. It may jut be that you live in an area with poor signal.

Greetings. I checked the coverage and it said 5g outside was possible. I don't fancy sleeping in Gregg's doorway for better speeds. Saying that, if it reached 100mbit/s I might just get a deck chair...

William_1626249
SMARTY Pioneer
SMARTY Pioneer

I assumed 4g was acceptable, but look at my speed test result : 2mbit/s. It's like a dual up modem speed.

William_1626249
SMARTY Pioneer
SMARTY Pioneer

*dial-up