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No data since arriving in Spain

NicolaG_1506444
SMARTY Enquirer
SMARTY Enquirer

‎04-01-2024 12:35 AM

No data since arriving in Spain  Never had this problem before on numerous visits to Spain

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2 REPLIES 2

JJP2RidesAgain
SMARTY Motivator
SMARTY Motivator

‎04-01-2024 04:44 AM

You need to change the APN in your phone to “mob.asm.net”, which is a one off change, as your phone will work fine with that APN when back in the UK.

See here :

https://help.smarty.co.uk/en/articles/2045756-setting-up-your-phone-to-work-abroad 

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MSF
SMARTY Guru
SMARTY Guru

‎04-01-2024 04:43 PM

@NicolaG_1506444  As well as advice from @JJP2RidesAgain , it may be worth turning network selection to manual rather than automatic and trying each in turn - Movistar is one of the most popular over in Spain usually.