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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by • SMARTY Community Manager
  • 41518 Views
  • 495 replies
  • 7 kudos

Resolved! Latest App Update - unread message indicator

Since updating the SMARTY iOS app to v1.10.3 a week ago I've got an unread message indicator, or a red 1 hovering alongside the app icon.I've gone into the app, and literally gone through every setting / option that I can see, but I can't see anythin...

Studley by • SMARTY Pioneer
  • 1260 Views
  • 1 replies
  • 0 kudos

Voice mail

My phone shows 7 new voicemails but there are no voicemails when I check. How do I get rid of this false information?

Data Only, PAYG or buy-back?

So, I am thinking of getting a data-only SIM to act as a backup for my router.Are the only options available the ones listed or is there a way to recoup costs (since I highly doubt I'd be using that much data)?

Quin452 by • SMARTY Commentator
  • 1654 Views
  • 2 replies
  • 0 kudos

Not sure how to unlock the phone I bought

Hi guys. I am really hoping someone can help.I bought a second hand phone from ebay, as I have done before.  The advert stated the phone was unlocked so I didn't think much of it.However, I put in my Smarty SIM and it is asking for a Pin code. I did ...

microcosm by • SMARTY Pioneer
  • 4691 Views
  • 4 replies
  • 1 kudos

12g roaming cap

Why are we limited to 12g when roaming in EU. How is this 'fair use' who decides the figure? Why are we one of the lowest now. Is it time for me to jump ship and get a better roaming deal? 

Barchy by • SMARTY Pioneer
  • 1747 Views
  • 2 replies
  • 0 kudos

Chats

How do I delete old chats

hinchyp by • SMARTY Maverick
  • 1309 Views
  • 2 replies
  • 1 kudos

Forgot password

Hello a new user. I forgot my password to sign in and I keep clicking retrieve code via email. All well and good but can't I just change it. It would be easier.Thank you 

Notifications

I have a red dot showing on my app and can’t clear it can anyone help please. 

Boltongirl by • SMARTY Pioneer
  • 1182 Views
  • 1 replies
  • 1 kudos

Resolved! SMARTY app notification - how to view and clear?

Today I’ve had an app notification from the SMARTY app.  I saw it briefly and now I have a 1 next to the app showing me it’s there…but as far as I can see there isn’t a way to view it or clear it?Anyone else had the same experience, or know how to ac...

Michael_T by • SMARTY Teamster
  • 5453 Views
  • 5 replies
  • 0 kudos

Problems with android app

My android app doesn't seem to be working right again Problems - I have an active plan but somehow the app thinks I am not. (Luckely my Internet does work) - trying to contact smarty via the app opens ghe wrong Web browser (I have more than one Web ...

Willemien by • SMARTY Pioneer
  • 2158 Views
  • 2 replies
  • 0 kudos

Best signal for where I live

Does any know how I can find the nearest mobile phone mast to where I live as I have a 4g router with a directional antenna. The idea is to put the antenna on a pole outside the house.Thanks.