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Call connection problem

IainDav_1035367
SMARTY Pioneer
SMARTY Pioneer

‎01-13-2023 12:42 PM

When I call my wife who is also on SMARTY the call does not connect first time but only when I call back the second time.  I called the support team and they suggested I manually connect to the SMARTY network rather than use automatic.  This seems to have fixed the problem  but I will continue to monitor to be sure the problem has be fixed. 

2 REPLIES 2

WalterL_2064025
SMARTY Pioneer
SMARTY Pioneer

‎05-21-2023 01:46 PM

Hi. Sorry can I ask what you mean manually connecting? I have the same issue

0 Kudos

MSF
SMARTY Guru
SMARTY Guru
In response to WalterL_2064025

‎05-21-2023 02:44 PM

@WalterL_2064025 @IainDav_1035367 I suspect they mean that, instead of in Settings allowing your Network Selection to be set on 'Automatic', you stop that permission and then select a network from one of those that the phone detects.