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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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  • 495 replies
  • 7 kudos

no calls in or out or voice mail

OK since 11th september  Ive lost calls going out or in and voice mail Ive got taxes and Internet im on 4g and phone is volte i cant call from house but if i go to Glasgow city centre half a mile away i can make calls thanks for any help

Payment settings not accepting my new card details

30GB monthly data plan. Not accepting anything in assoicaited productsI am trying to update my card details so that I can pay my sunscription.It is being rejected. The reason given is that the security card is invalid. I am entering the number as sho...

Can't add images to my posts

So, I keep getting a messsage, when trying to add an image in a reply to a post, that I am not allowed I had this when I 1st joined the Community (many, many years ago) but was then able to, and now again it's being restricted Why??  Anyone know why ...

Can't make or receive calls

It's been a few days now that I can't make any calls and the incoming call don't reach me, I always get the missed call message after, even if I have full signal, Internet is OK but no calls 

Account setting

Just joined smarty and already regretting it, trying to keep my old number, I have a pac code but I don’t have account settings on my home page so stuck at the 1st hurdle. 

Number ported to wrong sim on account

Hi. Had an existing account with smarty for my son. I  added second sim and requested to portmy number to second sim and smarty have ported number to original sim in error and deleted second account. Lost good plan and now son has my number and lost ...

Data

I have had a message to say I have used 80% of my data. But I have an unexpired data add-on will this kick in when my current data is exhausted. I am in Portugal?

Light phone 3

Hey smarty, I just read about the new light phone 3, and u am wondering will my current smarty sim work with it? (both of them)? 

An Ode to Smarty

Giffgaff was my first love but it won't be my last, Smarty is the future, Giffgaff is the past. To live without my Giffgaff that's possible to do, in this world of data, my Smarty sees me through.

DaveK by SMARTY Pioneer
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  • 0 replies
  • 1 kudos

Resolved! Poor signal after port

Hi all,Today I ported over from Plusnet/EE to Smarty, but am most unimpressed so far. I have gone form having full signal to one bar all day, and had mixed messages via customer service as to if my port is still happening, or there is a problem.  I w...

High Data Usage

Is/has anyone had any issues with Smarty claiming they’ve used data when you know you haven’t? I’m a low data user, on the 4Gb plan. Got a message yesterday to say I’d run out of data which was strange, I never run out and I was working from home, ha...

Find my Phone

I use a Samsung android phone and I'm using the Find my Phone Google functionality.Why am I seeing three instances of my phone when I look online?Hope you guys can help.A

iMessage and FaceTime not working

Ok so I ported over from O2, on a eSIM, to Smarty with a physical sim. The swap occurred yesterday on schedule. However, iMessage and FaceTime only work with my iCloud email, and in the iPhone 13 settings, my number isn’t visible. Just updated now to...