We have been waiting now 24 days for a number transfer. This is ridiculous. The apparent email option in the FAQs takes you to the webchat and the compensation links are broken. Beginning to regret moving my family sims to smarty if I am honest. Anyo...
You need to request the PAC code using the old sim. Send that to smarty via the place on the app. Be aware we have been waiting since 31 March for ours to happen.
