So, I keep getting a messsage, when trying to add an image in a reply to a post, that I am not allowed 樂I had this when I 1st joined the Community (many, many years ago) but was then able to, and now again it's being restricted Why?? Anyone know wh...
Hi all!So a few months ago I moved over to iD Mobile.I did this because I couldn't make/receive calls from SMARTY after they switched off their 3G network and didn't support my phone on their 4G/VoLTE network and iD Mobile did (according to both of t...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
Hi all I, like many others, have been unable to make or receive calls since earler this week or possibly longer.Looking in my phone I have found these details for the 'SIM card status' and I don't know what this suggests.Mobile network state - Disco...
I am being gifted a locked Samsung mobile phone (I don't know which network it is locked to) and I am asking to see if anyone has any suggestions as to how I can unlock the phone without having to pay to do it i.e. from my laptop, via the phone etc??...
Hi @Patpear_3026732 Even though your phone shows '4G' as the preferred network this doesn't mean that you can connect to it.4G is just the name used in phones as a label for the 4th generation network but the actual technology being used is VoLTE (Vo...
Hi @BrettJo_3046957 Just to add on to what @MSF has stated....When you click on the chat scroll down to "Start a conversation" and type "talk to a person" to begin a chat with an adviser. This stops the 'round and round' of answering the questions th...
Hi @TrevorPe_531395 Your phone may be '4G' but it needs to be able to connect to the VoLTE network (Voice over LTE). What make/model of phone do you have?Is it approved for use on the SMARTY network? https://help.smarty.co.uk/en/articles/8985136-chec...
Hi @PennieGi_124578 What phone make/model do you have?Is it compatible with SMARTY VoLTE network?https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatibleHopefully this info will help someone point you in the right ...
Hi @C-Smarty I very rarely use apps as they are renowned for being (coughs) poor and so I tend to go to the website in question, log in and then 'save to homescreen'. I found that this way the poor app support is not a problem. From the research I ...
