Hi All,So, tonight I went to log in to this Community site and, because I am not currently a SMARTY customer, I was asked to input a verification code to confirm my email/password. This is not new as every so often I have to do it but the phone numbe...
So, I keep getting a messsage, when trying to add an image in a reply to a post, that I am not allowed 樂I had this when I 1st joined the Community (many, many years ago) but was then able to, and now again it's being restricted Why?? Anyone know wh...
Hi all!So a few months ago I moved over to iD Mobile.I did this because I couldn't make/receive calls from SMARTY after they switched off their 3G network and didn't support my phone on their 4G/VoLTE network and iD Mobile did (according to both of t...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
Hi all I, like many others, have been unable to make or receive calls since earler this week or possibly longer.Looking in my phone I have found these details for the 'SIM card status' and I don't know what this suggests.Mobile network state - Disco...
Hi @PhilipMo_232714 You can check using this link if a handset is compatible with the SMARTY 4G (VoLTE) network.https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatibleThere aren't many non-smartphones that support...
Hi @VictorW_3121855 This is a link for a Motorola Moto G 5G Plus which shows how to enable WiFi Calling (hopefully the steps are similar).https://deviceguides.vodafone.co.uk/motorola/moto-g-5g-plus-android-10-0/calls-and-contacts/turn-wi-fi-calling-o...
Hi @JamesFly_342775 Here is the link to check if your phone is VoLTE compatible and from what I can see your phone should be as it's not on the 'If your device is listed here, unfortunately, it will not be compatible with SMARTY.' list : ....https://...
Hi @SHAUNCO_1449045 What phone do you have?Can you still use your data and send/receive texts?Does your phone have VoLTE enabled (you need this to be able to connect to the 4G network)?.Have you checked the status of the coverage for your area recent...
