OK, so I am trying to point customers, posting on here, to the SMARTY contact page so that they can use the Chat to get help and yet I am getting this message when I post the link (spaces added to ALL references in this message to 'h t t p s' as with...
Hi All,So, tonight I went to log in to this Community site and, because I am not currently a SMARTY customer, I was asked to input a verification code to confirm my email/password. This is not new as every so often I have to do it but the phone numbe...
So, I keep getting a messsage, when trying to add an image in a reply to a post, that I am not allowed 樂I had this when I 1st joined the Community (many, many years ago) but was then able to, and now again it's being restricted Why?? Anyone know wh...
Hi all!So a few months ago I moved over to iD Mobile.I did this because I couldn't make/receive calls from SMARTY after they switched off their 3G network and didn't support my phone on their 4G/VoLTE network and iD Mobile did (according to both of t...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
Hi @Christo_3240670 Silly question (but they sometimes give the right answer ) .... have you tried switching your phone off and then back on again? A lot of people (including myself ) didn't realise that after the outage, of the THREE network in th...
Hi @KelsadaD_582624 What phone do you have?Is it compatible for use with SMARTY 4G network?https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatibleSMARTY, which uses the Three network, completed the majority of its...
Hi @Emmanue_1314571 SMARTY does not officially support SIP (Session Initiation Protocol) for VoIP (Voice over Internet Protocol) calls. While some users have reported success using SIP with SMARTY, it's not a guaranteed or officially supported featur...
Hi @AndrewWHave you checked at the very bottom of the search page for the location (this is with Goggle Chrome)?It auto selects your location via your IP address and you can update it to the correct one by selecting 'Update Location' (allows Google t...
Hi @888dd After a SMARTY SIM is activated, which can take up to 2 hours, you can start using it with your new number. If you're transferring your number from another provider, SMARTY will handle the transfer within one working day (or your chosen dat...
