OK, so I am trying to point customers, posting on here, to the SMARTY contact page so that they can use the Chat to get help and yet I am getting this message when I post the link (spaces added to ALL references in this message to 'h t t p s' as with...
Hi All,So, tonight I went to log in to this Community site and, because I am not currently a SMARTY customer, I was asked to input a verification code to confirm my email/password. This is not new as every so often I have to do it but the phone numbe...
So, I keep getting a messsage, when trying to add an image in a reply to a post, that I am not allowed 樂I had this when I 1st joined the Community (many, many years ago) but was then able to, and now again it's being restricted Why?? Anyone know wh...
Hi all!So a few months ago I moved over to iD Mobile.I did this because I couldn't make/receive calls from SMARTY after they switched off their 3G network and didn't support my phone on their 4G/VoLTE network and iD Mobile did (according to both of t...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
Hi @Stephen_2050369 This is how to change your payment details (found via a 'Google' search):-To update your payment method on SMARTY,navigate to your account settings, then payment settings. First, ensure you disable auto-renew and the option to sto...
Hi @kf1 If you stop the auto-renew for your plan it will be cancelled, and your account closed, 1 month after your last payment.If this happens, then you will lose your number and the plan, you are currently on, may no longer be available.If you get ...
Hi @Fruitbat Do you mean:-That you purchase a SIM/plan and use it for X amount of time and then cancel the plan.Then restart the plan using the same SIM/number, X amount of time later?If so, then the answer is NO.Once a SIM/plan has been activated it...
