OK, so I am trying to point customers, posting on here, to the SMARTY contact page so that they can use the Chat to get help and yet I am getting this message when I post the link (spaces added to ALL references in this message to 'h t t p s' as with...
Hi All,So, tonight I went to log in to this Community site and, because I am not currently a SMARTY customer, I was asked to input a verification code to confirm my email/password. This is not new as every so often I have to do it but the phone numbe...
So, I keep getting a messsage, when trying to add an image in a reply to a post, that I am not allowed 樂I had this when I 1st joined the Community (many, many years ago) but was then able to, and now again it's being restricted Why?? Anyone know wh...
Hi all!So a few months ago I moved over to iD Mobile.I did this because I couldn't make/receive calls from SMARTY after they switched off their 3G network and didn't support my phone on their 4G/VoLTE network and iD Mobile did (according to both of t...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
Unfortunately @yehudis_3300393 it was your responsibilty to check if auto renew was on. I'm sure at some point of signing up to the plan (probably in the T&Cs) you would have been notified that it would be automatically renewed each month unless turn...
Hi @GedNoon_3091155 Unfortunately, unless you are on a plan with a larger network provider then shortcodes will be charged for.This is the price you pay for being on a budget network that piggy-backs another provider and needs to keep their costs low...
Hi @DavidB-3335558 I moved from SMARTY to iD Mobile and have found that iD Mobile are VERY appreciative of their Community members who help as much as possible with questions asked.I didn't even realise that they had a reward system until I got an em...
Hi @PhilSlu_3076576 It sounds like a scammer has spoofed your number.Your best bet is to talk to an advisor via web chat.https://smarty.co.uk/contact (type "talk to a person" in the dialogue box to begin a chat with an actual adviser) The only option...
