OK, so I am trying to point customers, posting on here, to the SMARTY contact page so that they can use the Chat to get help and yet I am getting this message when I post the link (spaces added to ALL references in this message to 'h t t p s' as with...
Hi All,So, tonight I went to log in to this Community site and, because I am not currently a SMARTY customer, I was asked to input a verification code to confirm my email/password. This is not new as every so often I have to do it but the phone numbe...
So, I keep getting a messsage, when trying to add an image in a reply to a post, that I am not allowed 樂I had this when I 1st joined the Community (many, many years ago) but was then able to, and now again it's being restricted Why?? Anyone know wh...
Hi all!So a few months ago I moved over to iD Mobile.I did this because I couldn't make/receive calls from SMARTY after they switched off their 3G network and didn't support my phone on their 4G/VoLTE network and iD Mobile did (according to both of t...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
You are very welcome @dubz And, Thank You for letting me know my advice may have been helpful as many on here, who post a query, do not give any feedback and so we don't ever know if we have been helpful or not.x
Hi @SarahSh_3484975 Are these 2FA codes being sent by companies that use SMS short code numbers to do so?If yes, then you will be charged for it and you need to pay for and out-of-plan add-on to be able to pay for them to be delivered to you.Here are...
Hi @IanRedm_1619083 Are you the group owner? Only they can make any changes for the group OR individual members.'The group owner will be able to manage everyone’s usage and payments from one place, change plans and purchase add-ons for each SIM.'Here...
Hi @BrianTo_3447513 As @MSF has stated, we are not SMARTY employees but customers just like yourself.You can either:-1 - Add more info on this post as to what information you need from us so that we may be able to advise youor2 - Contact SMARTY Live ...
Hi @RobertG_2747213 This has been bought up previously. https://community.smarty.co.uk/t5/chats-hacks/voicemail-notifications/m-p/35318One customer found that requesting a replacement SIM sorted the problem.Just be aware that if you go down the repla...
